Top 125 It senior support technician Jobs in Philadelphia, Pa

Senior Desktop Support
Lakeview Loan Servicing —Horsham, PA
- Full-time
- 5 years
- Office
- Continuous improvement
IT Service Desk & Security Support Technician
The Institutes —Malvern, PA
- Extended hours
- Computer Science
- Inventory management
- Research
- Paid parental leave
- Paid holidays
Quick Apply
Formerly All Phase Electric - Residential Generator Technician
Ace Hardware Home Services —Upper Darby, PA
- $23 - $35 an hour
- Weekends as needed
- Background check
- Clean driving record
- Military
- Store discount
- Paid holidays
Quick Apply
Manufacturing Engineer
Omega Engineering Inc —Swedesboro, NJ
- $80,000 - $110,000 a year
- Full-time
- Bachelor of Science
- Research
- Mid-level
Quick Apply
7d
Sr. Mechanical Design Engineer - Machinery Design
ETS, Inc —Moorestown, NJ
- $120,000 - $150,000 a year
- Full-time
- Bachelor of Science
- 3 years
- Analysis skills
- Relocation assistance
- Health insurance
Quick Apply
6d
IT Support Technician
Jacob Stern & Sons, Inc. / Acme-Hardesty LLC —Blue Bell, PA
- Part-time
- Mid-level
- Office
- Windows
Quick Apply
3d
Hybrid IT Support & Field Service Technician
Mayfront Technologies LLC —Mount Laurel, NJ
- $22 - $25 an hour
- Full-time
- Dental office
- Mid-level
- Microsoft Office
- 401(k)
- Paid time off
Quick Apply
Senior Help Desk Technician
Contact Government Services, LLC —Philadelphia, PA
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
NOC Technician I
TGIPOWER LLC —Cherry Hill, NJ
- $60,000 - $75,000 a year
- Full-time
- Office
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
9d
Electronic Test Technician - First Shift
Lockheed Martin Corporation —Moorestown, NJ
- $34.98 - $45.35 an hour
- Full-time
- Schematics
- High school diploma or GED
- In-person
- Paid jury duty
- Paid holidays
Electronic Test Technician - Second Shift
Lockheed Martin Corporation —Moorestown, NJ
- $34.98 - $45.35 an hour
- Full-time
- Schematics
- High school diploma or GED
- In-person
- Paid jury duty
- Paid holidays
Senior Games Technician
Dave & Buster's —Philadelphia, PA
- $19.00 - $22.50 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- Restaurant
- Health insurance
- Dental insurance
Field Service Dispatch Technician - Philadelphia ( PHL ) Airport
ESP Global Services Limited —Philadelphia, PA
- $22 - $25 an hour
- Part-time
- Ability to lift 50 pounds
- 1 year
- Ability to stand for extended periods
- Free parking
Quick Apply
7d
Cable Installation Technician Senior
Professional Solutions Delivered, LLC —Philadelphia, PA
- $42 - $53 an hour
- Full-time
- Construction site
- Customer service
- 5 years
Helpdesk Tier 2
TGIPOWER LLC —Cherry Hill, NJ
- $65,000 - $75,000 a year
- Urgently hiring
- Writing skills
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Data Center Technician, DCC Communities
Amazon Data Services, Inc. —Philadelphia, PA
- $27.98 - $48.99 an hour
- 8 hour shift
- Computer Science
- Up to 50% travel
- Mid-level
- Employee assistance program
- 401(k) matching
9d
Sr. Help Desk Support Technician
ID Logistics —Delanco, NJ
- $65,000 - $68,000 a year
- Day shift
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Senior Instrument Technician
Philadelphia Gas Works —Philadelphia, PA
- $39.46 an hour
- Extended hours
- Mid-level
- Forklift
- Ability to climb stairs
- Free parking
- Dental insurance
Technical Engineer
Audacy, Inc. —Philadelphia, PA
- Weekends as needed
- Computer literacy
- Driver's License
- Trade school
Senior IT Help Desk Technician (TS/SCI) {S}
ARKA Group, L.P. —King of Prussia, PA
- Email
- Background check
- Computer science
- Microsoft Outlook
- Paid parental leave
- Health savings account
Quick Apply

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Senior Desktop Support

Lakeview Loan Servicing -
Horsham, PA

Apply Now

Job Details

Full-time

Qualifications

Optimizing workflow processes
Desktop computer repair
Endpoint Security
Knowledge management
Computer operation
Customer communication
Network troubleshooting
Content creation for technical audiences
IT user and group management
Automation
Team leadership
5 years
Software deployment
Triage
Laptop (troubleshooting support)
Vendor coordination
Operating system updates
Incident Escalation
Software installation
Patch management
Continuous improvement
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Computer management
Incident management operations support
Customer support ticket management
macOS administration
Customer service knowledge base
Managing projects

Full Job Description

Overview:

Lakeview is seeking a highly motivated and tech-savvy Sr. Desktop Support Technician to join our IT team. The ideal candidate will have a strong understanding of computer hardware and software and excellent customer service skills. This role will involve providing technical support to end-users, troubleshooting issues, imaging computers for deployment and ensuring the smooth operation of our desktop computing environment. The ideal candidate will have a proven track record of providing exceptional technical support and troubleshooting complex issues for both Windows and MacOS. This role is onsite five days a week in our Horsham, PA office.

Responsibilities:

Provide support and resolve user issues through first-level troubleshooting and managing incoming tickets.
Prioritize support requests based on impact and urgency, ensuring timely and effective resolution.
Adhere to established service level agreements (SLAs) and document and track issues for resolution of tickets.
Perfom laptop imaging process and collaborate with third-party vendors for hardware replacements, software licensing, and warranty services when required.
Identify users and perform in-depth troubleshooting for various applications and systems.
Triage complex tickets to higher-level IT support when necessary, ensuring seamless escalation and resolution.
Proactively identify potential service interruptions or system outages, taking preventative measures to minimize downtime.
Actively participate in IT projects and initiatives, providing technical expertise and support as needed.
Handle user access provisioning and account administration requests efficiently and accurately.
Identify opportunities for automation or streamlining of tasks to reduce manual effort and increase productivity.
Ensure all desktop systems are secure and up to date with the latest security patches and antivirus definitions. Follow internal security policies and best practices.
Collaborate with other IT teams to develop and implement best practices for incident management and problem resolution.
Create and maintain technical documentation and knowledge base articles.
Install, configure, and maintain operating systems (Windows, MacOS), applications, and software updates.
Coordinate and implement desktop support projects, including hardware upgrades, software deployments, and process improvements.
Collaborate with third-party vendors for hardware replacements, software licensing, and warranty services when required.
Diagnose and resolve complex technical issues related to hardware, software, and network connectivity.
Identify recurring problems and propose process improvements to enhance desktop support efficiency and reduce incidents.
Other duties as assigned by leadership.

Qualifications:

5+ years of experience in desktop support or a related field, with at least 2 years in a senior or leader role.
Strong understanding of IT systems and troubleshooting techniques.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Ability to prioritize tasks and manage multiple responsibilities effectively.
Ability to adapt to changing priorities and learn new technologies quickly.
Ability to work under pressure and meet deadlines.
Strong attention to detail and accuracy.
Strong knowledge of computer hardware and software.
Strong organizational and time management skills.
Extensive experience with common operating systems (e.g., Windows, MacOS)
Advanced troubleshooting skills and ability to diagnose and resolve complex technical issues.
Knowledge of networking and security concepts.
Customer-focused mindset with a commitment to providing exceptional service.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

EEOC

Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Apply Now

Refine Your Search

it senior support technician jobs in philadelphia, pa

Senior Desktop Support

IT Service Desk & Security Support Technician

Formerly All Phase Electric - Residential Generator Technician

Manufacturing Engineer

Sr. Mechanical Design Engineer - Machinery Design

IT Support Technician

Hybrid IT Support & Field Service Technician

Senior Help Desk Technician

NOC Technician I

Electronic Test Technician - First Shift

Electronic Test Technician - Second Shift

Senior Games Technician

Field Service Dispatch Technician - Philadelphia ( PHL ) Airport

Cable Installation Technician Senior

Helpdesk Tier 2

Data Center Technician, DCC Communities

Sr. Help Desk Support Technician

Senior Instrument Technician

Technical Engineer

Senior IT Help Desk Technician (TS/SCI) {S}

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