Top 75 Patient ambassador Jobs in Philadelphia, Pa

Patient Ambassador
GSPP Rehabilitation —Philadelphia, PA
- Part-time
- HIPAA
- High school diploma or GED
- Rehabilitation center
11d
Ambassador Hospital Concierge - Patient & Guest Relations - Hospital of the Univ of Penn - FT Days
Penn Medicine —Philadelphia, PA
- Full-time
- Caregiving
- High school diploma or GED
- Associate's degree
- Tuition reimbursement
- Opportunities for advancement
Quick Apply
Lead Ambassador - Patient and Guest Relations - Hospital of the Univ of Penn - FT Evenings
Penn Medicine —Philadelphia, PA
- Full-time
- Caregiving
- Mid-level
- High school diploma or GED
- Tuition reimbursement
- Opportunities for advancement
Quick Apply
Reception Ambassador
Cooper University Hospital —Camden, NJ
- $18 - $29 an hour
- Part-time
- Hospital
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Environmental Services Attendant
Sodexo —Philadelphia, PA
- $20 an hour
- Weekends as needed
- Customer service
- Entry level
- Under 1 year
- Paid holidays
- Health insurance
12d
PRN Welcome Desk Ambassador - Per Diem - Pennsylvania Hospital
Penn Medicine —Philadelphia, PA
- PRN
- High school diploma or GED
- Associate's degree
- Entry level
- Tuition reimbursement
Quick Apply
7d
Physician - $60k Sign-on Bonus
Curana Health —Philadelphia, PA
- $225,000 - $300,000 a year
- Full-time
- Clean driving record
- Medicine
- Skilled nursing facility
- Disability insurance
- Health insurance
Hospice Care Consultant
Gentiva —Chadds Ford, PA
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
Quick Apply
Engagement Coordinator
Thomas Jefferson University and Hospitals —Philadelphia, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
- AD&D insurance
- Disability insurance
Engagement and Outreach Specialist
The Heart House —Camden County, NJ
- $65,000 - $75,000 a year
- Full-time
- Writing skills
- Mid-level
- Driver's License
- Profit sharing
- Paid time off
Quick Apply
13d
Lead Reception Ambassador
Cooper University Hospital —Camden, NJ
- $21 - $33 an hour
- Per diem
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Nutrition Ambassador - Part-time
Temple University Health System —Philadelphia, PA
- Part-time
- ServSafe
- High school diploma or GED
- Patient care
Front Desk Supervisor
Chen Medical Associates —Philadelphia, PA
- $20.20 - $28.83 an hour
- Full-time
- Microsoft Outlook
- OSHA
- BLS Certification
- Opportunities for advancement
11d
Ambassador Ambulatory Concierge
Penn Medicine —Radnor, PA
- Full-time
- High school diploma or GED
- Associate's degree
- Entry level
- Tuition reimbursement
Quick Apply
Digital AmbassadorGEL
McDonald’s —Philadelphia, PA
- Choose your own hours
- High school
- Quick service & fast food restaurant
- 16+ years old
- Tuition reimbursement
Patient Services Manager
Aramark —Philadelphia, PA
- Weekends as needed
- Mid-level
- Bachelor's degree
- Organizational skills
Timeless Brand Ambassador (Contract)
Timeless —Cherry Hill, NJ
- $23 an hour
- Evening shift
- Merchandising
- Travel
- Communication skills
- Store discount
Quick Apply
Clinical Trial Liaison
ICON Plc —Blue Bell, PA
- $110,520 - $138,150 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Travel
- Disability insurance
- Health insurance
Director, Clinical Quality Assurance
Jazz Pharmaceuticals —Philadelphia, PA
- $184,000 - $276,000 a year
- Remote
- Writing skills
- 11+ years
- Master's degree
- Health insurance
- Dental insurance
13d
Patient Food Service Manager
Aramark —Abington, PA
- Weekends as needed
- Hospital
- ServSafe
- Mid-level

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Patient Ambassador

GSPP Rehabilitation -
Philadelphia, PA

Apply Now

Job Details

Part-time
11 days ago

Qualifications

High school diploma or GED

Full Job Description

JOB SUMMARY
- The Patient Ambassador is frequently the first impression in the Patient Experience; providing support to patients, families, visitors, and fellow team members. This position is committed to Service Excellence and to working with other departments to enhance the art of healing at Good Shepherd Penn Partners. Responsibilities include assessing, interacting, and taking action for patients, families, visitors, and fellow team members to promote a truly patient centric experience. The Patient Ambassador’s goal is to exceed every expectation for every patient/family/team member/visitor every time.
ESSENTIAL FUNCTIONS
- PATIENT/CUSTOMER SERVICE
  - Accountabilities
    
    Exceeds the customer service expectations of patients and guests.
    
    Greet all patients, families, visitors and fellow team members.
    
    Places patients’/guests’ needs first and analyzes situations from their point of view.
    
    Demonstrates awareness while assessing and anticipating patients’/customers’ and fellow team members’ needs and acts accordingly.
    
    Presents self professionally and demonstrates professional behavior during interactions with others.
    
    Is professional in appearance, adheres to a dress code, and promotes the Quality Brand and Professionalism of GSPP.
    
    Demonstrates understanding and ownership of how his/her role contributes to achieving the best patient experience possible.
    
    Develops collaborative relationships with team members to promote the patient experience.
    
    Demonstrates a personal commitment to ensuring a clean and safe environment. Picks up debris as necessary and notifies appropriate personnel for facilities related repairs and safety concerns.
    Empowers fellow team members to resolve conflict at lowest level possible.
    
    Collaborates with team members to create a work environment with a team approach and shares work schedules to prevent non-coverage of shifts for any period.
    
    Promotes the availability of Patient Ambassador Services to all patients and guests any assistance needed.
    
    Identifies program needs that would better serve patients and guests and maximize the patient experience.
    Promotes and thanks patients for choosing GSPP for their health care.
    
    Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
    
    Uses resources wisely – as if they were one’s own.
    
    Complies with HIPPA and all other patient confidentiality regulation/polices.
    
    Seeks feedback on how to improve performance and results and offers constructive feedback, as well.
    
    Applies learning for improved performance and results.
    
    Appreciates the difference between effort and achievement and produces results that are important to the patient and the HUP mission, vision, and core values.
    
    Grasps the inevitability and challenges of change and adapts tactics accordingly; utilizes learning opportunities to prepare for changing work and methods.
    
    Demonstrates a willingness to carry out responsibilities and a positive approach to accomplishing work.
    
    Demonstrates the ability to effectively transmit and interpret information with internal and external customers.
    
    Demonstrates the ability to empathize with all types of individuals – including those who are ill, in pain, as well as physical or mentally challenged.
    
    Displays an outgoing personality and positive enthusiasm.
    
    Demonstrates good judgment, communication, and problem solving skills to accurately resolve or triage inquiries and requests while providing timely follow-up on progress.
    
    Manage difficult customer service situations and implement service recovery techniques to ensure positive patient relations. Escalate awareness and interventions to appropriate supervisors as needed.
    
    Ability to effectively work independently and within a team environment. Promotes an environment of teamwork and achievement of common goals.
    
    Flexibility with changes to scheduled hours; may be required to work night and weekend shifts.
    
    Transport patients using wheelchairs or provide standing support as needed.
    
    Complies with all GSPP policies and procedures.
    
    Performs other duties as assigned.
  - Performance Measures (Supervisor evaluation/observation)
    
    Communicates verbally and non-verbally, in a professional & timely manner
    
    Initiates communication in challenging situations
    Selects the most appropriate person(s) with whom to communicate
    
    Listens actively and attentively to understand what is being communicated by others
    
    Demonstrates professionally & technically correct verbal communication
    
    Evaluates effectiveness of own communication & modifies communication accordingly
    
    Communicates pertinent information to the appropriate person in a timely manner
    
    Modifies communication style to effectively handle challenging customer situations
    Complies with Standards of Appearance policy
    
    Completes HIPAA examinations with passing score and attends meetings regarding HIPAA policies
    
    Understands and adheres to departmental policies and procedures
    
    Demonstrates behaviors that contribute to a positive work environment
    
    Treats others with positive regard, dignity, respect & compassion
    
    Establishes rapport with patients
    
    Accepts responsibility for own actions & takes corrective action when appropriate or advised by Supervisor
    
    Demonstrates initiative
    Adapts to change
    
    Accepts constructive feedback with positive outcomes and follows direction from authority
    
    Maintains a pleasant disposition at all times even in the most adverse circumstances.
    
    Knows process of when and whom to notify (i.e., Supervisor/management) when an issue becomes too complicated to solve independently.
    
    Body Language-Consistent and pleasant disposition, eye contact
    
    Voice-Consistently demonstrates the ability to communicate clearly, pleasant voice tone, demonstrates understanding and calmness with all patients/customers
    
    Communication-Ensures patient/customer understanding and anticipates needs, delivers appropriate information, addresses patient/customer with proper surname
    
    Builds rapport and exhibits approachability by being easy to talk to, sensitive to patients’/customers’ anxieties and needs, and capable of putting others at ease
    
    Uses AIDET model and ends every interaction with “Is there anything I can do for you?”
- PATIENT/EMPLOYEE SAFETY
  - ACCOUNTABILITIES
    
    Participates in Entity and Department wide initiatives for Patient /Employee safety
    
    Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position
    
    Validation of annual competencies required for the position
- OPERATIONS
  - Accountabilities and Performance Measures
    
    Scheduling Functions
    
    Demonstrates working knowledge and accurate use of Penn Cart, SCM, SMS, HBOC, Navicare, and Canopy systems
    
    Demonstrates ability to register patients for admission and to communicate with the HUP Admissions / Bed Management Center with accuracy.
    
    Demonstrates ability to verify patients’ insurance coverage with accuracy
    
    Patient Identification
    
    Identifies the patient correctly using two identifiers: (Patient’s full name or name by which he/she is known in medical documents and patient’s date of birth.
    
    Verifies correct DOB, address, telephone number, insurance information, and emergency contact information for every new patient
    
    Check-in Process
    
    Greets patient and visitors and welcomes them to GSPP.
    Notifies physician and nurse of patient arrivals.
    
    Reviews consent forms for patient signatures and applies patient ID band.
    
    Reviews admission binder with patient and orients them to the facility.
    
    Updates demographic information as needed in appropriate locations.
    
    Copies insurance cards, front and back
    
    Calls emergency contact person to notify them of the patient arrival to GSPP.
    
    Ensures patient is assigned to correct bed location with active ERM account.
    
    Daily Rounding
    
    Completes daily Service Excellence rounding with patients at the bedside using AIDET model, addressing needs immediately, following up with the patient, family or visitor for resolution and ends each session by asking “is there anything else I can do for you?”.
    
    Completes daily Service Excellence rounding in the hallways, lobbies, and other public locations available to patients and visitors, addressing needs immediately and following up with them for resolution.
    
    Check-out Process
    
    Confirms planned patient discharges each day and updates Navicare bed board.
    
    Completes the discharge of patients in Navicare when the patients leave the facility.
    
    For unscheduled transfers to ED or acute care, contacts the HUP Bed Management Center to coordinate appropriate discharge from ERM system and also coordinates the appropriate reinstatement of the ERM account if the patient returns to GSPP.
    
    Initiates room turnover process when patients are discharged.
    
    Management of Medical Records
    
    Records are filed in a timely manner
    
    Medical records request are processed according to department protocol.
    
    Ensures unit work stations are prepped for daily activates. Ensures all charts are available.
    
    Collaborates with clinical teams to ensure follow up appointments are scheduled appropriately
    
    Management of Telephone and Call Bell Systems
    
    Monitor, respond, and take action to patient and visitors needs using call bell and telephone systems
    
    Delivers standard department greeting when answering the phone and call bell and telephone
    
    Takes messages appropriately and checks voicemail
    
    Ensures proper use of business phone
    
    Closes phone calls with “is there anything else I can do for you?”
    
    Attendance/Time Management
    
    Rearranges daily schedule with ease to meet operational needs
    
    Meets GSPP requirements regarding absences and lateness
    
    Appropriate use of downtime
    Follows time clock policy & procedure
    
    Submits and takes accountability for appropriate and timely submission of Time Entry Adjustment documentation
    
    Attendance and participation in all departmental meetings (all staff, unit, support staff, update, others)
    
    Takes minutes and participates during meetings (offers solutions, provides feedback)
    
    Health System ID is worn in accordance to GSPP policy
QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  - Education
    
    High School Diploma required
    
    Associate's Degree preferred
  - Work Experience
    
    1-2 years of previous experience preferred
  - Licenses / Certifications
    
    N/A

Location: GSPP Rehabilitation · Rittenhouse IP GSPP - Patient Ambassador
Schedule: Part Time (less than 20 hrs/wk), Day / Evening Shift, 6pm-10pm

Apply Now

Refine Your Search

patient ambassador jobs in philadelphia, pa

Patient Ambassador

Ambassador Hospital Concierge - Patient & Guest Relations - Hospital of the Univ of Penn - FT Days

Lead Ambassador - Patient and Guest Relations - Hospital of the Univ of Penn - FT Evenings

Reception Ambassador

Environmental Services Attendant

PRN Welcome Desk Ambassador - Per Diem - Pennsylvania Hospital

Physician - $60k Sign-on Bonus

Hospice Care Consultant

Engagement Coordinator

Engagement and Outreach Specialist

Lead Reception Ambassador

Nutrition Ambassador - Part-time

Front Desk Supervisor

Ambassador Ambulatory Concierge

Digital AmbassadorGEL

Patient Services Manager

Timeless Brand Ambassador (Contract)

Clinical Trial Liaison

Director, Clinical Quality Assurance

Patient Food Service Manager

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