Top 31 Hotel front office manager Jobs in Philadelphia Pa

Front Desk Supervisor
Rittenhouse Hotel —Philadelphia, PA
- Weekends as needed
- Research
- Mid-level
- Residential
Guest Service Agent
Westin Philadelphia —Philadelphia, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
10d
Guest Service Agent
Hampton Inn Philadelphia Center City - Convention Center —Philadelphia, PA
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Hotel Front Desk Night Auditor
Delta Hotel Philadelphia Airport —Philadelphia, PA
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Assistant Front Office Manager
Westin Philadelphia —Philadelphia, PA
- Weekends as needed
- Merchandising
- Mid-level
- Hotel
- Wellness program
- Commuter assistance
On Call Front Desk Agent
Four Seasons —Philadelphia, PA
- Part-time
- Hotel
- US work authorization
- Military encouraged
- Health insurance
- Dental insurance
Front Desk Manager
Motto By Hilton Philadelphia Rittenhouse Square —Philadelphia, PA
- Weekends as needed
- Merchandising
- Research
- Mid-level
Night Auditor
Aloft Philadelphia Downtown —Philadelphia, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Front desk
- Wellness program
- Commuter assistance
Guest Service Supervisor
Homewood Suites - University City —Philadelphia, PA
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
Night Auditor
Motto By Hilton Philadelphia Rittenhouse Square —Philadelphia, PA
- Part-time
- Hotel
- High school diploma or GED
- Front desk
- Wellness program
- Commuter assistance
Night Auditor
Hampton Inn Philadelphia Center City - Convention Center —Philadelphia, PA
- Part-time
- Hotel
- High school diploma or GED
- Front desk
- Wellness program
- Commuter assistance
11d
Guest Service Agent
Home2 Suites by Hilton Philadelphia - Convention Center, PA —Philadelphia, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
8d
Guest Service Agent
Homewood Suites by Hilton Philadelphia-City Avenue —Philadelphia, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
10d
Guest Service Agent
Courtyard Philadelphia Downtown —Philadelphia, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
Homewood Suites - University City —Philadelphia, PA
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
5d
Front Office Manager
Wurzak Hotel Group @ Element Valley Forge —King of Prussia, PA
- Weekends as needed
- Hotel
- Ability to lift 50 pounds
- Supervising experience
Quick Apply
Hotel Front Office Manager
Crowne Plaza Valley Forge - King of Prussia —King of Prussia, PA
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
Front Desk Supervisor
Gulph Creek Hotels —King of Prussia, PA
- $20 an hour
- Weekends as needed
- Research
- Mid-level
- Hotel
Quick Apply
Night Auditor
Hersha Hospitality Management, LP —Philadelphia, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Front desk
- Wellness program
- Commuter assistance
People & Operations Manager (Hospitality)
William Penn Inn —Gwynedd, PA
- $50,000 - $60,000 a year
- Weekends as needed
- Spanish
- OSHA
- Restaurant management
- Health savings account
- Health insurance
Quick Apply
2d

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hotel front office manager jobs near philadelphia pa

Front Desk Supervisor

Rittenhouse Hotel -
Philadelphia, PA

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Job Details

Full-time

Qualifications

Safety data sheets (SDS)
Staff supervision
Hotel and accommodations payment processing
Hotel policy compliance
Serving clients
Hospitality industry recruitment experience
Managing teams in a customer support role
Coaching
Greeting customers
Hotel quality control
Customer satisfaction tracking
Research
Mid-level
Frontline customer support management
Hotel room assignment management
Schedule management
Cash register operations
Financial record maintenance
Environmental protocols
Relationship management
Safety equipment
Office management
1 year
Hotel and accommodations guest complaints handling
Customer satisfaction improvement
Training
Associate's degree
Bookkeeping
Hotel safety procedures
Staffing management

Full Job Description

Overview:

Opportunity: Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Your Focus

Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
Perform bookkeeping activities such as balancing accounts and conducting audits.
Make and confirm reservations.
Promote company and brand-specific marketing programs.
Greet guests immediately upon arrival; register and assign guests to hotel rooms.
Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Compute bills, collect payments, handle cash, and make change for guests.
Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.

Your Background and Skills

Associate’s or Bachelor’s degree preferred.
1 to 3 years of related experience.

Work Environment and Context

Work schedule varies and may include working on all shifts, holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us :

Exquisite Location of this Downtown Philadelphia Hotel

The Rittenhouse Hotel is the most prestigious Philadelphia Pennsylvania hotel address. Consistently recognized not only as the premier choice of five-diamond Philadelphia luxury hotels, The Rittenhouse is also ranked among the world´s finest places to stay. Featuring all of the unique historic charm and residential ambience of Rittenhouse Square, our Philadelphia luxury hotel is convenient walking distance from major museums, cultural attractions, world-class shopping, and the business district. Experience the luxury of five-diamond service and accommodations at the premier choice of Philadelphia Pennsylvania hotels.

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

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hotel front office manager jobs in philadelphia pa

Front Desk Supervisor

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Front Office Manager

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People & Operations Manager (Hospitality)

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