Top 8 Museum visitor service Jobs in Philadelphia Pa

Sales Associate - FT
EASTERN STATE —Philadelphia, PA
- Weekends as needed
- High school diploma or GED
- Ability to lift 50 pounds
- Ability to sit for extended periods
6d
Visitor Experience Associate
Philadelphia Visitor Center Corporation —Philadelphia, PA
- Part-time
- Bilingual
- Microsoft Excel
- Inventory management
Quick Apply
Visitor Experience Associate
Pennsylvania Academy of the Fine Arts —Philadelphia, PA
- From $12.50 an hour
- Seasonal
- Public speaking
- High school diploma or GED
- Mentoring
Quick Apply
Betsy Ross House Guide (Part-time, Seasonal Position)
Historic Philadelphia —Philadelphia, PA
- $13.50 an hour
- Temporary
- Ability to walk for extended periods
- Sanitation
- Ability to stand for extended periods
P/R Coordinator and Special Projects Administrator, American Helicopter Museum and Education Center, West Chester
PA Museums —West Chester, PA
- $45,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Cleaning
12d
Administrative Coordinator
University of Pennsylvania —Philadelphia, PA
- $21.15 - $27.00 an hour
- Full-time
- Background check
- Customer service
- 5 years
- Health insurance
- Dental insurance
Administrative Assistant B - Computer and Information Science Department - Penn Engineering
University of Pennsylvania —Philadelphia, PA
- $19.32 - $29.00 an hour
- Full-time
- Background check
- School experience
- Mid-level
- Health insurance
- Dental insurance
5d
Director & Curator, List Gallery
Swarthmore College —Swarthmore, PA
- $120,000 - $134,000 a year
- Full-time
- 5 years
- Word processing
- Public speaking
- Paid holidays
- Tuition reimbursement

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Visitor Experience Associate
Philadelphia Visitor Center Corporation —Philadelphia, PA
The Visitor Experience Associate actively engages with tourists and local visitors of all ages, greeting them in a positive cheerful manner, answering questions…
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Front Desk Associate - Weekend
Fineman Management —Philadelphia, PA
Answer and direct phone calls and inquiries to the appropriate personnel. Maintain a clean and organized front desk area.
$21 an hour
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Site Director - Ohio History Center & Ohio Village
Ohio History Connection —Columbus, OH
Bachelor's degree in museum studies, history, public history, education, interpretation, park management, nonprofit management, or a related field.
$76,960 - $87,360 a year
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Newark Earthworks Volunteer
Volunteers Ohio History Connection —Columbus, OH
Greeting visitors at the front desk of the museum. Answer visitor questions and/or lead them to more senior staff when they do not know the answer.
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Sales Associate - FT

EASTERN STATE
Philadelphia, PA

Apply Now

Job Details

Full-time
6 days ago

Qualifications

Retail sales transactions
Retail customer service procedures
Customer communication
Cash amount verification
Outdoor work experience
Client inquiry handling
Inventory management software
Credit card payment processing
High school diploma or GED
Cash register operations
Inventory reconciliation
Computer skills
POS systems

Full Job Description

Description:

Job Summary:

The Sales Associate supports Eastern State’s Sales operations by providing excellent customer service, facilitating smooth transactions, and ensuring the store is clean, organized, and well-stocked. This role helps deliver a high-quality visitor experience by connecting guests with merchandise that reflects Eastern State’s history, mission, and brand.

Key duties include accurately handling cash and credit transactions, maintaining an organized and appealing store appearance, and ensuring the efficient restocking of inventory. The ideal candidate possesses strong interpersonal skills and a genuine enthusiasm for Eastern State’s mission and educational offerings. This role requires flexibility to work weekends and holidays and contributes directly to the museum's financial support and visitor experience. This is a public-facing role that requires reliability, attention to detail, and a strong sense of teamwork.

Duties & Responsibilities:

Maintain cleanliness and organization of the store throughout each shift.
Restock shelves and displays; alert manager of low stock or needed supplies.
Assist with opening and closing duties, including setting up registers and securing merchandise.
Monitor and handle inventory with care and accuracy.
Operate point-of-sale system to process purchases, returns, and exchanges, including handling various payment methods such as cash, credit/debit cards, gift cards, and staff and member discounts. This includes scanning items, ensuring correct pricing, and correctly applying sales, coupons, and refunds/exchanges according to store policy.
Upsell or suggest relevant items to enhance the guest experience.
Collaborate with fellow staff to ensure a supportive work environment and smooth daily operations.
Follow safety procedures for guests and staff, including emergency protocols.
Maintain awareness of loss prevention procedures and report concerns promptly.
Maintain awareness of the product connection to Eastern State’s mission
Sell tickets, scan tickets, and resolve ticketing issues in a fast-paced environment while maintaining quality customer service. This may include handling and resolving issues for tickets sold through online travel agencies and other third-party ticket resellers, as well as tickets with complex tiered pricing structures.
Manage the sale of admission tickets, which may involve using a separate ticketing software, understanding tiered pricing (general admission, student, senior, etc.), and promoting membership upgrades or add-ons.
Maintain a balanced cash drawer, accurately provide change, and report any discrepancies.
Address all customer inquiries related to transactions, tickets, returns, and exchanges professionally and courteously, ensuring a seamless and positive experience that reflects positively on Eastern State

Requirements:

Required Skills/Abilities:

At least 1 year of customer service or Sales experience preferred.
High School Diploma or GED required
Strong communication and interpersonal skills. Strong verbal communication is necessary for clearly explaining merchandise features, membership benefits, ticket options, and store policies to a diverse audience.
Strong customer service skills mandatory. The ability to greet visitors warmly, engage in positive interactions, and resolve complaints or issues professionally and patiently.
Comfortable using POS systems and basic technology. Familiarity with Counterpoint, Ticketure, and BigCommerce are a plus.
Demonstrated accuracy and accountability when handling cash, processing credit/debit transactions, managing receipts, and operating an inventory management system and a specialized ticketing system.
Attention to Detail: Meticulousness in counting inventory, performing cash reconciliation, and ensuring that all sales and ticketing records are accurate.
Reliability and Teamwork: Dependability in adhering to schedules (especially for weekend/holiday hours) and a willingness to collaborate with other staff.
Availability on weekends and holidays is required.
Interest in history, museums, criminal justice, justice reform, education, or Eastern State’s mission is a plus.

Physical Requirements:

Ability to sit or stand for prolonged periods of time.
Ability to traverse from post to post within the 10-acre site
Frequent bending, stooping, and reaching overhead or below the waist to retrieve, organize, and restock merchandise on shelves, racks, and display fixtures
Sufficient manual dexterity to accurately handle cash, process credit cards, operate the POS system, and neatly wrap merchandise or gift-wrap purchases
Ability to work in outdoor environments, including in the elements and in indoor or covered spaces where temperatures may vary.
Ability to lift up to 50 pounds

Apply Now

Refine Your Search

museum visitor service jobs in philadelphia pa

Sales Associate - FT

Visitor Experience Associate

Visitor Experience Associate

Betsy Ross House Guide (Part-time, Seasonal Position)

P/R Coordinator and Special Projects Administrator, American Helicopter Museum and Education Center, West Chester

Administrative Coordinator

Administrative Assistant B - Computer and Information Science Department - Penn Engineering

Director & Curator, List Gallery

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