Top 1 Reservationist Jobs in Philadelphia Pa

Reservationist
BATHHOUSE —Philadelphia, PA
- $25 an hour
- Weekends as needed
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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Reservationist

BATHHOUSE -
Philadelphia, PA

Quick Apply

Job Details

Full-time
$25 an hour

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Visitor query response
Personal service client interaction documentation
Record keeping
Spa experience
Email customer support
Phone communication
Service scheduling
Greeting customers
Client inquiry handling
Answering guest questions
Hotel and accommodations guest inquiries
Zendesk
Customer service through social media
Reservation systems
Guest services software
Escalation handling
Communication skills
Entry level
Office phone management
Ticketing system technical support

Full Job Description

ABOUT BATHHOUSE

Bathhouse is where the sauna meets the social scene. Thermal pools, steam rooms, and elite hands-on treatments — all in a sleek, high-energy space. We're the intersection of wellness and social. Equal parts sanctuary and scene.

We build spaces where anyone, with any body, can show up and feel better leaving than they arrived.

JOB DESCRIPTION

Bathhouse is seeking an attentive, organized, and service-oriented Reservationist to support our guest experience in its entirety. This role is responsible for guiding guests through their booking process, answering questions and concerns, and helping ensure every guest feels informed, welcomed, and taken care of before they arrive.

Reservationists manage phone calls, email, and online inquiries (including social media), schedule appointments, and act as knowledgeable ambassadors for everything Bathhouse has to offer.

RESPONSIBILITIES

Answer guest inquiries by phone, email, and online messaging in a timely, professional manner.
Book and manage appointments using Zendesk and our reservation systems.
Clearly explain amenities, services, pricing, policies, and availability.
Troubleshoot scheduling issues and assist guests with changes or special requests.
Document guest interactions and ensure accurate information.
Develop a thorough knowledge of Bathhouse amenities, services, promotions, and policies.
Communicate with on-site teams about guest needs, special notes, or escalations.
Deliver warm, guest-first service while upholding Bathhouse standards and tone.
Support a calm, professional, and welcoming experience for every guest.

QUALIFICATIONS

Previous experience in hospitality, spa/wellness, reservations, or customer service.
Strong written and verbal communication skills.
Comfortable multitasking across email, phone, and software systems.
Detail-oriented, organized, and reliable.
Ability to stay calm, solutions-focused, and professional when issues arise.
Positive, team-oriented attitude and strong sense of accountability.
Comfortable learning technology and working in Zendesk (training provided).
Ability to work evenings, weekends, and holidays as needed.

COMPENSATION & BENEFITS

Hourly Rate: $25/hour.
Medical, Vision, and Dental insurance available for full-time employees.
Complimentary unlimited admission to Bathhouse.
Three "Plus One" guest passes per month.
50% discount on services, retail products, and restaurant offerings.

Quick Apply

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