Top 316 Senior it analyst Jobs in Philadelphia Pa

IT Service Management Analyst II
Children’s Hospital of Philadelphia —Millbourne, PA
- $101,300 - $129,100 a year
- Weekends as needed
- Computer Science
- Mid-level
- 3 years
Quick Apply
8d
Sr. IT Quality Analyst
Venerable —West Chester, PA
- Full-time
- Mentoring
- Senior level
Cybersecurity Privileged Access Technical Analyst
Penn Medicine —Philadelphia, PA
- 8 hour shift
- Mid-level
- Office
- Bachelor's degree
- Tuition reimbursement
Quick Apply
Computer System Analyst
American World Maritime —Gloucester City, NJ
- Part-time
- Remote
- Computer Science
- Mid-level
- Analysis skills
Senior Treasury Analyst
UHS of Delaware, Inc. - Corporate Office —King of Prussia, PA
- Full-time
- Hybrid work
- Office
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
URBN Retail IT Support Analyst
URBN —Philadelphia, PA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Health insurance
- Dental insurance
Senior Technology Support Analyst
Morgan Lewis —Philadelphia, PA
- Full-time
- Windows
- Continuous improvement
- Mentoring
Systems Analyst II
Elwyn —Elwyn, PA
- Research
- Mid-level
- Bachelor's degree
- Paid training
- Health insurance
Quick Apply
Senior Business Analyst
PEI-Genesis —Philadelphia, PA
- Full-time
- Hybrid work
- 6 years
- Master's degree
- Bachelor's degree
Senior Business Analyst - Health Insurance (Fully Remote)
CoverGo —Philadelphia, PA
- Full-time
- Remote
- 5 years
- English
- Team management
Quick Apply
POS Systems Analyst II - 2nd Shift
Wawa, Inc. —Media, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
1d
Senior People Technology (HRIS) Analyst
Water Technologies —Trevose, PA
- $110,000 - $120,000 a year
- Full-time
- Remote
- Oracle
- Customer service
- 5 years
- Health savings account
- AD&D insurance
Quick Apply
Business Operations Analyst / Senior Analyst
Morgan Lewis —Philadelphia, PA
- $91,500 - $146,325 a year
- Full-time
- Hybrid work
- Microsoft Access
- Inventory management
- Mid-level
- Paid time off
- Parental leave
Senior Security Operations Analyst
Penn Medicine —Philadelphia, PA
- 8 hour shift
- HIPAA
- Research
- Senior level
- Tuition reimbursement
Quick Apply
Business Systems Analyst Patient Accounting
Penn Medicine —Bala-Cynwyd, PA
- 8 hour shift
- Microsoft Access
- Mid-level
- Microsoft Office
- Tuition reimbursement
Quick Apply
Computer Systems Analyst
Sumas Corporation —Wilmington, DE
- Full-time
- Computer Science
- Bachelor's degree
- Communication skills
Senior Application Analyst – IS Clinical Systems Training and Education
UHS of Delaware, Inc. - Corporate Office —King of Prussia, PA
- Full-time
- Classroom
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Senior IT Business Analyst
BrightView Landscapes —Blue Bell, PA
- Full-time
- 5 years
- Office
- SQL
- Paid holidays
- Health insurance
2d
Clinical Systems Analyst (Associate, Mid, Senior)
Penn Medicine —Philadelphia, PA
- Monday to Friday
- HIPAA
- Mid-level
- Office
- Tuition reimbursement
Quick Apply
Epic Application Analyst (Mid, Senior)
Penn Medicine —Philadelphia, PA
- 8 hour shift
- Mid-level
- Office
- 3 years
- Tuition reimbursement
Quick Apply
2d

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IT Service Management Analyst II

Children’s Hospital of Philadelphia -
Millbourne, PA

Quick Apply

Job Details

Full-time
$101,300 - $129,100 a year
8 days ago

Qualifications

Bachelor's degree

Full Job Description

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

Demonstrates advanced understanding of the ITIL Service Lifecycle Framework including: service strategy, design, transition, operation, and continual improvement.

Demonstrates advanced understanding of business continuity, disaster recovery planning, risk management, change management, data classification and asset management concepts.

Demonstrates advanced knowledge of IT service support procedures, the software development life cycle (SDLC), quality and business continuity management best practices.

Provides exceptional customer service to all business areas to assist in the delivery of DTS IT Service Management (ITSM).

What you will do

This position will lead the on-going process development and optimization of IT Service Management (ITSM), with a primary focus on Request Management and Enterprise Employee Service Portal enhancements.

The position will partner with DTS teams and stakeholders to identify opportunities for process improvement, enhance customer experience, and drive the effective use of ServiceNow capabilities across the organization.

Candidate for this role will also need to have experience in all areas of ITSM (to serve as a back-up on an as needed basis), including Incident, Change, Asset, Knowledge, and/or CMDB Management.

The responsibilities of the ITSM Analyst II encompass identical responsibilities as a ITSM Analyst I, but with a greater degree of complexity. A ITSM Analyst II also:
Develops policies, procedures and job aids to support the work of the ITSM throughout the organization.
Works with minimal supervision to support team initiatives, however, is able to solve problems independently and solicits ideas from others to help assess and resolve issues and/or develop plans of action to remediate.
Demonstrates expertise in the essential skills of requirements gathering, process design, process mapping, implementation, and documentation.
Performs appropriate and timely flow of business critical information through both excellent written and verbal communication strategies.
Performs advanced functions of analysis, development, implementation, and evaluation.
Assists in the development, evaluation, standardization, and maintenance of new & existing ITSM processes that support the organization.
Collaborates with team members and is able to work with little to no instruction on new tasks, assignments and project initiatives.
Assists senior members of the team in project initiatives.
Communicates and collaborates with various departments in the organization to assist with the facilitation and implementation of new or improved ITSM process changes - both verbally and through written documentation.
Identifies and assesses issues that may have an impact on operational and project work.
Must be available after business hours (such as evenings and weekends) to support unplanned events, command centers, and planned downtimes occurring outside of business hours to accommodate CHOP business needs. Must be willing to support an on-call schedule.

Education Qualifications

Bachelor's Degree Computer Science, Emergency Management, Healthcare or Business related field Required

Experience Qualifications

At least three (3) years demonstrated experience in Information Technology, Business Continuity, or healthcare. Required and
At least three (3) years demonstrated experience in Information Technology, Business Continuity, or healthcare. Required
At least four (4) years in Information Technology, Business Continuity, or healthcare. Preferred

Skills and Abilities

Understand and comply with all enterprise and DTS departmental information security policies, procedures and standards.
Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information.
Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.

Licenses and Certifications

IT Infrastructure Library Foundations (ITIL) - or any similar ITSM framework certifications - Preferred
Certified Emergency Manager (CEM) - International Association of Emergency Managers - upon hire - Preferred or
Certified Healthcare Emergency Professional (CHEP) - International Association of Emergency Managers - upon hire - Preferred or
Certified Information Systems Auditor (CISA) - Information Systems Audit and Control Association (ISACA) - upon hire - Preferred or
Certified Information Systems Security Professional (CISSP) - International Information System Security Certification Consortium - upon hire - Preferred

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE:

$101,300.00 - $129,100.00 Annually

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.

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Refine Your Search

senior it analyst jobs in philadelphia pa

IT Service Management Analyst II

Sr. IT Quality Analyst

Cybersecurity Privileged Access Technical Analyst

Computer System Analyst

Senior Treasury Analyst

URBN Retail IT Support Analyst

Senior Technology Support Analyst

Systems Analyst II

Senior Business Analyst

Senior Business Analyst - Health Insurance (Fully Remote)

POS Systems Analyst II - 2nd Shift

Senior People Technology (HRIS) Analyst

Business Operations Analyst / Senior Analyst

Senior Security Operations Analyst

Business Systems Analyst Patient Accounting

Computer Systems Analyst

Senior Application Analyst – IS Clinical Systems Training and Education

Senior IT Business Analyst

Clinical Systems Analyst (Associate, Mid, Senior)

Epic Application Analyst (Mid, Senior)

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