Top 83 Structures section manager Jobs in Philadelphia Pa

Contact Center Analytics Developer
Ascensus —Dresher, PA
- $55,000 - $100,000 a year
- Online Application
- Mid-level
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Structural Steel Fabricator
Rhoads Industries, Inc. —Philadelphia, PA
- $30.00 - $40.88 an hour
- Overtime
- Construction site
- 5 years
- Mid-level
- Paid training
- Paid time off
Quick Apply
8d
Customer Sales Lead, Value
Campbell Soup Company —Philadelphia, PA
- $117,600 - $161,700 a year
- Full-time
- Remote
- 6 years
- Sales
- Merchandising
- AD&D insurance
- Paid holidays
22h
Associate Director of Finance and Administration, Penn Arts & Sciences
University of Pennsylvania —Philadelphia, PA
- $92,592 - $110,000 a year
- Weekends as needed
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Regional Manager - South Jersey/Philadelphia Area
CRM Residential —Philadelphia, PA
- $110,000 - $120,000 a year
- Full-time
- 5 years
- Driver's License
- Recruiting
- Health insurance
- Dental insurance
10d
Project Manager, Humanities and Human Flourishing Project in SAS
University of Pennsylvania —Philadelphia, PA
- $45,278 - $57,000 a year
- Full-time
- Background check
- Mid-level
- University
- Travel reimbursement
- Health insurance
3d
Senior Engagement Communications Specialist
University of Pennsylvania —Philadelphia, PA
- $77,330 - $100,000 a year
- Full-time
- Background check
- 5 years
- University
- Health insurance
- Dental insurance
3d
Structures Section Manager
HDR —Philadelphia, PA
- Full-time
- 7 years
- Bachelor of Science
- Analysis skills
Relationship Manager II - Mergers & Acquisitions (M&A)
PNC Financial Services Group —Philadelphia, PA
- $112,000 - $249,600 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Bachelor's degree
- Wellness program
- Health savings account
1d
Operations Manager - Central Animal Facilities
Temple University —Philadelphia, PA
- Weekends as needed
- 6 years
- Customer service
- Master's degree
- Paid holidays
- Health insurance
Contract Analyst
Premier Inc. —King of Prussia, PA
- $62,000 - $93,000 a year
- Full-time
- Microsoft Excel
- Hospital
- Mid-level
- Disability insurance
- Health insurance
1d
John Otto Haas Molecular Ecologist; Morris Arboretum & Gardens
University of Pennsylvania —Philadelphia, PA
- $67,155 - $95,000 a year
- Full-time
- Background check
- Management
- Mid-level
- Health insurance
- Dental insurance
8d
Grant Project Manager, Catalyst @ Penn GSE (Part-time)
University of Pennsylvania —Philadelphia, PA
- $14.42 - $37.42 an hour
- Part-time
- Background check
- Writing skills
- Mid-level
- Health insurance
- Vision insurance
Associate Director of Annual Giving & Membership; Morris Arboretum & Gardens
University of Pennsylvania —Philadelphia, PA
- $65,628 - $80,000 a year
- Full-time
- Background check
- Office
- Analysis skills
- Health insurance
- Dental insurance
7h
Assistant Development Officer, Annenberg School for Communication
University of Pennsylvania —Philadelphia, PA
- $55,962 - $68,000 a year
- Weekends as needed
- Background check
- Bachelor of Science
- Writing skills
- Health insurance
- Dental insurance
3d
National Field Reimbursement Director – ATTR
AstraZeneca —Wilmington, DE
- $186,105.60 - $279,158.40 a year
- Bachelor's degree
- Travel
- Senior level
- Paid holidays
- Health insurance
2d
Host
Home Hospitality —Philadelphia, PA
- Weekends as needed
- ServSafe
- English
- Food service experience
Quick Apply
Network Contracts and Strategic Support Manager - Payments
U.S. Bank National Association —Horsham, PA
- $133,365 - $156,900 a year
- Full-time
- Master's degree
- Analysis skills
- US work authorization
- Paid holidays
- Disability insurance
2d
Compliance Coordinator
Ascensus —Dresher, PA
- Online Application
- Mid-level
- Analysis skills
- Organizational skills
- Profit sharing
2d
Grants Manager - Police
City of Philadelphia —Philadelphia, PA
- $90,000 - $107,000 a year
- Email
- Research
- Office
- Finance
- Wellness program
- Paid parental leave
Quick Apply

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Contact Center Analytics Developer

Ascensus -
Dresher, PA

Apply Now

Job Details

Full-time
$55,000 - $100,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Performance dashboard reports
Performance monitoring
Data integrity assurance
Dashboard development
Customer behavior analysis
Data visualization software proficiency
Defect resolution root cause analysis
Data validation techniques
Call center experience
Business intelligence report generation
Dashboard creation support
Maintaining data pipelines
Data integrity and documentation
Collaboration with product development teams
Business intelligence tools
Data quality monitoring
Data access controls implementation
Access control management
Metadata
Root cause analysis
Achieving project delivery timelines
Production troubleshooting

Full Job Description

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Section 1: Position Summary

Ascensus is building an analytics capability to convert customer interactions into objective measures of organizational performance and customer experience. The Contact Center Analytics (Nexidia) Developer design, configure, and support analytics capabilities within NICE CXone Interaction Analytics. In this role, you will build and maintain the categories, rules, phrase libraries, workspaces, dashboards, and reporting structures that help the business better understand customer interactions and identify operational improvement opportunities. This position does not perform IVR development, but partners closely with IVR/IVA developers to ensure analytics and reporting requirements are supported.

Section 2: Job Functions, Essential Duties and Responsibilities

Executes platform administration and reporting delivery to enable consistent, decision-ready customer analytics.
Partners with Operations, Quality, Product, and Technology to translate questions into scalable analytics.
Builds reporting views and dashboards that help stakeholders monitor trends, investigate root causes, and act on customer interaction data.
Configures and maintains NICE CXone Interaction Analytics assets including categories, rules, phrase libraries, datasets, workspaces, dashboards, and filters.
Performs validation, tuning, and troubleshooting to improve the reliability and performance of analytics outputs.
Supports governance, documentation, and quality standards for analytics configurations, taxonomies, and reporting assets.
Coordinates and validates end-to-end data flows required for analytics and reporting across the CXone ecosystem (metadata, recordings, attributes, analytics outputs); monitor data completeness and platform health.
Validates outcomes with business and technology owners (CX and contact-volume impact) and identifies opportunities to automate and standardize reporting and monitoring.
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day.

Supervision

Section 3: Experience, Skills, Knowledge Requirements

CXone / Nexidia Analytics Administration: Hands-on experience with NICE CXone Interaction Analytics/Nexidia, including configuration of categories, rules, phrases, workspaces, or dashboards.
Reporting, Dashboards & Monitoring: Ability to build and maintain recurring dashboards, reports/scorecards, and standardized monitoring with clear filters/prompts and reliable outputs.
Insight Storytelling & Stakeholder Partnership: Able to clarify the question, translate it into measures, and deliver decision-ready readouts (what changed, who is impacted, why it matters, and recommended actions).
Contact Center Analytics Domain Knowledge: Understanding of contact center operations and measures (call drivers, repeat contacts, handle time, transfers/escalations, quality, sentiment) and how analytics supports cost-to-serve and CX outcomes.
Data Pipelines & Production Support: Ability to validate analytics data flows (metadata, recordings, attributes), troubleshoot data gaps/refresh failures/permission issues, perform root-cause analysis, and coordinate fixes with internal IT teams and NICE support.
Security & Sensitive Data Handling: Familiarity with role-based access controls and least-privilege principles when working with recordings, transcripts, and other sensitive customer data.
Analytics Tools: Strong Excel (analysis, pivots, data cleansing); experience with Power BI and/or SQL preferred.
Prioritization & Delivery: Ability to manage competing reporting/analytics work, communicate trade-offs, and deliver on committed timelines.
3+ years in contact center analytics/reporting, business analysis, quality analytics, or related roles; contact center technology experience preferred.

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

The national average salary range for this role is $55K-100K in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits

We are proud to be an Equal Opportunity Employer

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

Apply Now

Refine Your Search

structures section manager jobs in philadelphia pa

Contact Center Analytics Developer

Structural Steel Fabricator

Customer Sales Lead, Value

Associate Director of Finance and Administration, Penn Arts & Sciences

Regional Manager - South Jersey/Philadelphia Area

Project Manager, Humanities and Human Flourishing Project in SAS

Senior Engagement Communications Specialist

Structures Section Manager

Relationship Manager II - Mergers & Acquisitions (M&A)

Operations Manager - Central Animal Facilities

Contract Analyst

John Otto Haas Molecular Ecologist; Morris Arboretum & Gardens

Grant Project Manager, Catalyst @ Penn GSE (Part-time)

Associate Director of Annual Giving & Membership; Morris Arboretum & Gardens

Assistant Development Officer, Annenberg School for Communication

National Field Reimbursement Director – ATTR

Host

Network Contracts and Strategic Support Manager - Payments

Compliance Coordinator

Grants Manager - Police

I want to receive the latest job alert for structures section manager in philadelphia pa

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