Reporting to the Senior Shift Manager, Fulfillment the Coordinator functions as a liaison between referring sources and NDRI’s researchers/customers in a busy 24/7 in-bound call center. The Coordinator will work quickly and effectively to collect and intake donor information and medical history when presented, and then communicate this information to NDRI’s client base of biomedical researchers in order to distribute human organs and tissues that meet their research needs. The Coordinator is responsible for maintaining detailed records in compliance with NDRI’s Quality Assurance policies and procedures. He/she is expected to represent NDRI professionally when evaluating and documenting potential donor referrals and to develop strong working relationships with its partners. These activities are essential to maintaining key stakeholder relationships. This position is an excellent opportunity for candidates interested in the biomedical research and healthcare industries.
This position is scheduled to work on a rotating schedule (minimum 36 hours per week) with shift managers and coordinators Monday through Sunday, 24/7/365, including weekends and holidays. Weekend and holidays are remote.
Additionally, this position is designated as Essential Personnel in the event that an emergency, severe weather, natural disaster, fire, or related hazard occurs. Under these circumstances, positions that have been designated as Essential Personnel will report to and/or continue working when NDRI determines to continue operations with limited staff.
Essential Functions
1. Functions as liaison between NDRI’s client base of researchers and tissue sources to identify and match protocol requirements to donor referrals.
2. Communicates effectively and timely with internal and external partners, including transplant coordinators, tissue recovery specialists, medical professionals, and researchers to ensure prompt decision making on part of all involved stakeholders.
3. Works collaboratively with tissue recovery organizations to collect donor records, charts or other social/medical information in a timely manner so that organ/tissue referrals can be matched and distributed.
Required Education and Experience
Bachelor’s degree in a life science discipline or equivalent plus a minimum of 1 year work experience in a healthcare setting. .
Proficiency in the use of computer equipment and software, including but not limited to, Windows environment (Word, Excel, Outlook, Sharepoint– Intermediate to Advanced skills) required.
1. Can read and understand medical terminology and lab values in patient charts.
2. Demonstrated understanding of human anatomy.
3. Ability to work collaboratively with others, putting team before self.
4. Strong and effective interpersonal skills, ability to communicate effectively with customers and source partners.
5. The coordinator will occasionally have to deal with death and grieving families and do so in a caring and professional manner.
6. Ability to adapt to change with needs of the business
This Job Is Ideal for Someone Who Is Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
500.00 Bonus offered 2x year based on performance
Shift Differential Pay
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Plastic shield at work stations
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place
Work Remotely
- Weekend Shift Work & Holidays
Benefit Conditions:
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Plastic shield at work stations
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place
Work Remotely
Job Type: Full-time
Pay: $23.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 12 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Application Question(s):
- Is your Bachelors Degree in life science or equivalent
Education:
Experience:
- healthcare setting: 1 year (Preferred)
Work Location: Hybrid remote in Philadelphia, PA 19102
