Appointment Scheduler-Auto Dealership
As our new BDC Agent you will be the voice and face of our dealership. So we need someone with a winning attitude, excellent phone and customer service skills and a professional appearance ready to work in this fast paced, customer driven environment. While we prefer someone with experience, candidates with great potential will also be considered. To be a success in this position you will need to be reliable, professional, likable and ready to make a move toward a long-term career and not just another job! Our dealership is a family, and we treat each employee as such.
Job Responsibilities
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Field Inbound service calls and generate service appointments with customers that contact our dealership via the Internet or Phone.
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Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
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Constantly looks for opportunities to improve dealership performance.
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Utilize management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
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Complete quotes; return email/voicemails, as well as other administrative functions.
Compensation
To be determined based on experience and knowledge.
Benefits
Benefits include medical, vision and dental, 401K retirement savings plan, vacation time, holiday and company paid training. We are an equal opportunity employer, with a strict policy forbidding discrimination on the basis of race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. Our goal is to hire, train, and compensate team members on the basis of personal and professional competence.
Additional Duties up to but not limited to...
BDC TASKS -ANSWER INCOMING PHONE CALLS -CALL BACK CUSTOMERS THAT HAVE LEFT MESSAGES WITH RECEPTION ON GOOGLE DOC -VERIFY THAT ALL PARTS HAVE BEEN ORDERED FOR UPCOMING APPOINTMENTS -CALL AND SCHEDULE CUSTOMERS WITH ACTIVE RECALLS -GO THROUGH ALL ONLINE APPOINTMENTS AND MAKE SURE THEY ARE SCHEDULED CORRECTLY -PUT ON GOOGLE DOC -MAKE SURE IT IS WITH THE CORRECT ADVISOR/TECHNICIAN IF SERVICE WAS PREVIOUSLY RECOMMENDED -ORDER PARTS IF NEEDED -MAKE SURE TO CHECK ANY ONLINE CANCELLATIONS -MAKE SURE TO CHECK PODIUM AND OTHER ONLINE CHATS REGULARLY TO RESPOND IN A TIMELY MANNER -CHECK CANCELATIONS OR MISSED APPOINTMENTS FOR THE DAY AND CALL TO SEE IF THEY WANT TO RESCHEDULE -CALL OUT TO CUSTOMERS THAT ARE DUE FOR SERVICE (6 MONTHS) -TAKE PART ORDER SHEET TO PARTS AT THE END OF THE DAY -CALL OUT TO MAKE FIRST MAINTENANCE APPOINTMENTS 48 HOURS AFTER SALE OF VEHICLES!
Experience
High School diploma or GED; 6 months to 1 year Customer Service experience preferred; basic knowledge of phone systems. Candidates with an equivalent combination of education and experience will also be considered.
