Top 327 It support specialist Jobs in Phoenix, Az

Service Desk Engineer I
Sirius Office Solutions —Peoria, AZ
- From $45,000 a year
- Full-time
- Hybrid work
- Mid-level
- Mentoring
- Communication skills
- Paid time off
- Retirement plan
Quick Apply
14d
Desktop Support Technician
Pomeroy —Tempe, AZ
- $22 - $24 an hour
- Contract
- Mid-level
- Windows
- In-person
Quick Apply
7d
IT Support Technician
First International Bank & Trust —Gilbert, AZ
- $30 - $40 an hour
- Full-time
- Computer Science
- Windows
- Computer networking
- Paid parental leave
- Paid holidays
2d
IT Support Technician
CITY OF TOLLESON —Tolleson, AZ
- $24.15 - $33.82 an hour
- Full-time
- Office
- High school diploma or GED
- Driver's License
14d
Desktop Support Technician
L3Harris Technologies —Tempe, AZ
- $59,000 - $127,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
7d
Technical Support Specialist - Work From Home / Reside in AZ
MYTEK Network Solutions LLC —Phoenix, AZ
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Work from home
Quick Apply
IT Help Desk
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Help Desk Support (Remote)
MEI Rigging & Crating LLC —Chandler, AZ
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
Senior IT Customer Support
KBR —Chandler, AZ
- $98,000 - $135,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
14d
Associate Analyst/Analyst, IT Help Desk
American Airlines —Phoenix, AZ
- Windows
- Analysis skills
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
5d
IT Support Associate II, OTS
Amazon.com Services LLC —Tolleson, AZ
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
Technology Support Technician
District Support Services Center —Tempe, AZ
- $19.46 - $25.29 an hour
- Full-time
- Office
- High school diploma or GED
- Ability to sit for extended periods
- Wellness program
- 403(b) matching
Information Technology Technician
Arizona Grand Resort & Spa —Phoenix, AZ
- Full-time
- Mid-level
- Guest services
- Resort
- Health insurance
- Dental insurance
Quick Apply
Technical Support Specialist I
OneAZ Credit Union —Glendale, AZ
- $56,823.44 - $71,029.30 a year
- Office
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Loan repayment program
Quick Apply
Desktop Refresh Technician
I8IS INC. —Chandler, AZ
- $30 - $35 an hour
- Customer service
- Mid-level
- Windows
Quick Apply
IT Help Desk Level 1
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
Quick Apply
Service Desk Specialist
Maricopa County —Phoenix, AZ
- $22.50 - $30.25 an hour
- Online Application
- Hybrid work
- Computer Science
- Mid-level
- Office
- Wellness program
- Tuition reimbursement
2d
IT Support Specialist
U.S. Dermatology Partners —Phoenix, AZ
- $24.00 - $28.75 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
Help Desk Technician
Arizona Priority Care —Chandler, AZ
- $26 - $29 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
IT Support Technician I
U.S. Courts —Phoenix, AZ
- $51,633 - $83,960 a year
- Online Application
- Microsoft Outlook
- Word processing
- Pass drug screening
- Paid parental leave
- Paid holidays

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it support specialist jobs near phoenix, az

Service Desk Engineer I

Sirius Office Solutions
Peoria, AZ

Quick Apply

Job Details

Full-time
From $45,000 a year
14 days ago

Benefits

Paid time off
Retirement plan

Qualifications

Customer communication
Help desk

Full Job Description

Job Title: Service Desk Engineer (SDE) I

Team: Service Desk

Salary: $45,000-$55,000

95% remote

Role Summary:

Service desk engineers are first responders to reported and ticketed client issues. The Service Desk Engineer (SDE) is responsible for providing professional, considerate, and timely reactive remote support for clients that rely on IT systems to work efficiently. SDEs are responsible for quick response and resolution to client service issues, as well as timely communications to clients about work being performed. SDEs must work within the reactive services framework of the Service Desk using established team processes.

SDE roles will vary based on SDE skill set and therefore ticket types assigned. The following outlines delineation between SDE roles:

· L1: Triage and user MACs

· L2: Mid and advanced level support

· L3: Escalations and team mentor

Job Responsibilities:

· Provide support to end users of managed services clients

· Take direction from the Service Desk Coordinator and manage ticket assignments relative to ticket priority and age

· Follow specific Service Desk Team documented processes and workflows

· Work assigned tickets from triage through completion

· Use our suite of service desk and tools to diagnose and resolve client support issues

· Refer to client technical documentation for information that will help you understand and resolve client technology issues

· Escalate assigned aging tickets to the Service Desk Team Lead SDC when assigned tickets cannot be resolved within 1-hour to maintain acceptable average resolution time KPI

· Seek assistance from the Team Lead or SDC when stuck

· Document service work and time in our PSA/CRM application

· Understand the implications and effect of service procedures, steps, and tasks that your work will have on client infrastructure, uptime, and potential business interruption

· Work collaboratively with the members of the Service Desk Team, and cross functionally with all service delivery teams and team members familiar with the client environment and business

· Work with the SDC/Team Lead to identify chronic service issues across the client base

· Provide on call support based on the on-call schedule/rotation

· Provide on-site service as necessary

· Maintain technical skills required to perform the SDE role

· Attend and participate in weekly team meetings and daily huddles

Accountability/KPIs:

· Understanding of Service Desk Team KPIs

· Maintain Ticket Per Day (TPD) closure rates commensurate to your role

· Following established team procedures and workflows

· Effective escalation when stuck

· Professional and timely communications

· As a PS Contributor, complete assignments on time and on budget

Competencies:

· Technical skill relevant to technologies supported (ongoing)

· Strong organizational and coordination skills

· Excellent communication abilities for effective client and team interactions

· Ability to manage multiple tasks and prioritize effectively

Qualifications:

· Technical skill level dependent on role

· Experience in a service desk or customer support role

· Proficient in using IT service management software and tools

Work Environment:

· This role offers a hybrid work arrangement, balancing in-office collaboration with remote work flexibility

Reporting Structure:

· Service Desk Engineers report directly to the Service Desk Team Lead

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

Paid time off
Retirement plan

Experience:

Help desk: 2 years (Required)

Ability to Commute:

Peoria, AZ 85381 (Required)

Work Location: Hybrid remote in Peoria, AZ 85381

Quick Apply

Refine Your Search

it support specialist jobs in phoenix, az

Service Desk Engineer I

Desktop Support Technician

IT Support Technician

IT Support Technician

Desktop Support Technician

Technical Support Specialist - Work From Home / Reside in AZ

IT Help Desk

Help Desk Support (Remote)

Senior IT Customer Support

Associate Analyst/Analyst, IT Help Desk

IT Support Associate II, OTS

Technology Support Technician

Information Technology Technician

Technical Support Specialist I

Desktop Refresh Technician

IT Help Desk Level 1

Service Desk Specialist

IT Support Specialist

Help Desk Technician

IT Support Technician I

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