Top 84 Technical support specialist Jobs in Phoenix, Az

Technical Support Specialist - Work From Home / Reside in AZ
MYTEK Network Solutions LLC —Phoenix, AZ
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Work from home
Quick Apply
IT Field Specialist
ARIZONA FIRE & MEDICAL AUTHORITY —Sun City West, AZ
- $62,781 - $94,171 a year
- Full-time
- Mid-level
- Office
- Windows
Service Desk Specialist
Maricopa County —Phoenix, AZ
- $22.50 - $30.25 an hour
- Online Application
- Hybrid work
- Computer Science
- Mid-level
- Office
- Wellness program
- Tuition reimbursement
2d
IT Helpdesk Specialist I
Mark-Taylor Residential —Scottsdale, AZ
- Office
- Windows
- Residential
- Paid holidays
- Dental insurance
Quick Apply
1d
Desktop Support Specialist - Level II
Gothic Landscape, Inc. —Tempe, AZ
- $30 - $32 an hour
- Weekends as needed
- Computer science
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Technical Support Specialist I
OneAZ Credit Union —Glendale, AZ
- $56,823.44 - $71,029.30 a year
- Office
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Loan repayment program
Quick Apply
IT Support Specialist
U.S. Dermatology Partners —Phoenix, AZ
- $24.00 - $28.75 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
Technology Support Specialist II
Tolleson Union High School District —Tolleson, AZ
- Mid-level
- Office
IT Support Specialist
Harris Company —Phoenix, AZ
- $23.07 - $34.60 an hour
- Full-time
- Research
- Mid-level
- Windows
- Paid parental leave
- Paid holidays
Technology Support Specialist Sr.
Glendale Community College North —Glendale, AZ
- $23.60 - $30.68 an hour
- Full-time
- School experience
- Management
- Windows
- Wellness program
- 403(b) matching
Airport Endpoint Systems Technician (User Technology Specialist) - Aviation Department
City of Phoenix —Phoenix, AZ
- $31.68 - $49.15 an hour
- Weekends as needed
- Clean driving record
- Salesforce
- Mid-level
- Commuter assistance
- Paid parental leave
Technical Support Specialist I
Iridium Satellite, LLC —Tempe, AZ
- $55,000 - $75,000 a year
- Weekends as needed
- Hybrid work
- Computer Science
- Office
- Associate's degree
- Paid parental leave
- Paid holidays
Associate Technical Support Specialist
Milestone Technologies, Inc. —Phoenix, AZ
- Windows
- Communication skills
- Entry level
Legal IT Support Specialist I
Kutak Rock LLP —Scottsdale, AZ
- $50,000 - $68,000 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Profit sharing
- Paid jury duty
7d
IT Support Specialist II
Virgin Galactic —Phoenix, AZ
- $58,240 - $80,600 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Technology Support Specialist
District Support Services Center —Tempe, AZ
- $20.82 - $27.07 an hour
- Full-time
- Mid-level
- Office
- Windows
- Wellness program
- 403(b) matching
Technology Support Specialist
Sparkle Grooming Co. —Scottsdale, AZ
- $45,000 - $55,000 a year
- Weekends as needed
- Hybrid work
- Hospitality
- Google Workspace
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
6d
IT Support Specialist
Isaac School District #5 —Phoenix, AZ
- Full-time
- Customer service
- Writing skills
- High school diploma or GED
IT Helpdesk Specialist II
Mark-Taylor Residential —Scottsdale, AZ
- Computer Science
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
1d
Revit Technical Support Specialist
APPLIED TECHNOLOGY GROUP INC —Phoenix, AZ
- Full-time
- Remote
- English
- Research
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
12d

I want to receive the latest job alert for technical support specialist in phoenix, az

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support specialist jobs near phoenix, az

IT Support Specialist jobs in Phoenix, AZ

Information Technology Specialist jobs in Tempe, AZ

Technical Support Specialist jobs in Tempe, AZ

Technical Support Specialist jobs in Glendale, AZ

IT Support Specialist jobs in Scottsdale, AZ

Information Technology Specialist jobs in Glendale, AZ

Technical Support Specialist jobs in Phoenix, AZ

Security Engineer jobs in Phoenix, AZ

It Support Specialist jobs in Raleigh, NC

Peer Support jobs in Charlotte, NC

Clinical Documentation Specialist jobs in Cleveland, OH

It Support Specialist jobs in Summerville, SC

It Support Specialist jobs in Egg Harbor Township, NJ

It Support Specialist jobs in Atwater, CA

Casino It jobs in Las Vegas, NV

Helpdesk Specialist Ii jobs in Seattle, WA

Early Intervention Specialist jobs in California

Helpdesk Specialist Ii jobs in Washington, DC

Senior Marketing Specialist jobs in Remote

Helpdesk Specialist Ii jobs in New York, NY

Technical Support Specialist - Work From Home / Reside in AZ

MYTEK Network Solutions LLC
Phoenix, AZ

Quick Apply

Job Details

Full-time

Benefits

Work from home

Qualifications

Filing
Transcription
Computer hardware
Office record organization

Full Job Description

Position Overview: The Technical Support Specialist position serves as first point of contact for the customer and provides technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, office productivity and business applications, email, and operating systems. This is a work from home position, however, the applicant must reside in Arizona.

Duties and Essential Job Functions:

Knowledge and ability to perform basic Microsoft O365 troubleshooting.
Act as the single point of contact to the customer for all service requests.
Perform triage, problem identification, troubleshooting and resolve or escalate as appropriate per process.
Daily review of open tickets, perform follow up with the requestor based on the SLA and as agreed upon by the ticket owner and user.
Update ticket notes, route misdirected tickets and resolve tickets.
Generate and distribute notifications related to outages and other high-profile events.
Assisting with high priority/escalated issues, workflow processes, procedural questions of account specific policies and procedures.
Keep documentation and wiki up to date and as new knowledge is gained.
Daily tracking of time entry for client-facing and internal time.
Customer follow-up on completed requests.
Participate in on-call rotation.
Participating in other projects or assignments as needed.

Embodies MyTek’s core values:

DYNAMIC SERVICE - We understand each client is unique, we will adapt to meet your priorities based on our relationship and not just a contract.
ENGINEERING INTEGRITY - We build trusting two-way relationships with our clients and deliver on what we say.
CROWD-SOURCE LOYALTY - The entire MyTek team is dedicated to working together for our clients; every Butler is empowered to anticipate and exceed your needs in order to create and cultivate loyalty.
HYPERLINK TO ACHIEVEMENT - MyTek links technology solutions to turn your business dreams into reality.
SOLID STATE ACCOUNTABILITY At MyTek we assume ownership of delivering your technology solutions through unwavering service and execution.
OPEN SOURCE COMPASSION - Regardless of who you interact with at Mytek, you will experience our compassion. We are genuine and truly care about our clients and each other.
GATEWAY TO FUN - When someone connects with MyTek, they connect with a person, not just a script. You receive client experience with a personality.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High School Diploma; or 1-2 years related experience; or equivalent combination of education and experience
Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Instructing: Teaching others how to do something.
Service Orientation: Actively looking for ways to help people.
Time Management: Managing one's own time and the time of others.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit, talk hear, bend and reach. Specific vision abilities include a normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols. Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse are required

Working Conditions: Contact center environment and work is regularly performed in an indoor office setting. The employee will occasionally work early and late hours to meet time lines, provide off-hour upgrade and maintenance, and respond to emergency situations.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Quick Apply

Refine Your Search

technical support specialist jobs in phoenix, az

Technical Support Specialist - Work From Home / Reside in AZ

IT Field Specialist

Service Desk Specialist

IT Helpdesk Specialist I

Desktop Support Specialist - Level II

Technical Support Specialist I

IT Support Specialist

Technology Support Specialist II

IT Support Specialist

Technology Support Specialist Sr.

Airport Endpoint Systems Technician (User Technology Specialist) - Aviation Department

Technical Support Specialist I

Associate Technical Support Specialist

Legal IT Support Specialist I

IT Support Specialist II

Technology Support Specialist

Technology Support Specialist

IT Support Specialist

IT Helpdesk Specialist II

Revit Technical Support Specialist

I want to receive the latest job alert for technical support specialist in phoenix, az

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected