Position Overview
The Account Manager is responsible for delivering an exceptional client experience while leading the successful execution of creative projects across Mya Kai Creative. As the primary point of contact for assigned accounts, this individual builds trusted client relationships, manages expectations, oversees project execution, and ensures every engagement is delivered on time, on budget, and at the highest standard of quality.
Serving as the bridge between clients, the creative team, production partners, and agency leadership, the Account Manager drives communication, organization, accountability, and collaboration throughout every stage of a project. This role requires a proactive, highly organized professional who thrives in a fast-paced agency environment and is passionate about helping clients achieve their business goals through strategic marketing and creative excellence.
Key Responsibilities
Client Success & Relationship Management
- Serve as the primary day-to-day contact for assigned client accounts.
- Build strong, long-term relationships by understanding each client's business, industry, goals, and marketing objectives.
- Lead client onboarding, kickoff meetings, project status meetings, presentations, and strategic planning sessions.
- Prepare and distribute meeting recaps, timelines, status reports, and follow-up communications.
- Manage client expectations regarding deliverables, schedules, budgets, and project priorities.
- Anticipate client needs and proactively recommend solutions and opportunities.
- Provide strategic guidance that supports client marketing initiatives and long-term success.
- Resolve questions and challenges with professionalism while maintaining exceptional customer service.
- Conduct regular client check-ins to strengthen relationships and identify new opportunities.
- Represent Mya Kai Creative with professionalism, integrity, and a solutions-first mindset.
Project Management & Delivery
- Manage multiple creative projects simultaneously from discovery through final delivery.
- Develop project timelines, production schedules, milestones, and deliverable calendars.
- Create and assign tasks with clear objectives, priorities, and deadlines.
- Ensure creative briefs are complete, accurate, and actionable before production begins.
- Maintain project schedules and workflows within Asana.
- Monitor project progress daily and proactively remove obstacles that could impact deadlines.
- Coordinate internal reviews, client approvals, and production schedules.
- Keep projects on schedule, within scope, and aligned with client objectives.
- Communicate project status regularly with clients and internal stakeholders.
Creative Team Coordination
- Serve as the communication bridge between clients and the creative team.
- Coordinate work across designers, copywriters, photographers, videographers, web developers, and production partners.
- Ensure the creative team has the information, assets, and resources needed to execute projects successfully.
- Collaborate with agency leadership to prioritize work and allocate resources effectively.
- Foster a collaborative, positive, and solutions-oriented team environment.
Production & Quality Assurance
- Review creative deliverables before client presentation to ensure accuracy, completeness, and quality.
- Coordinate print production, website launches, digital campaigns, content deployment, and vendor timelines.
- Manage project approval workflows from concept through final delivery.
- Ensure all deliverables meet brand standards, project objectives, and client expectations.
- Organize and maintain project files, creative assets, and documentation within Dropbox and agency systems.
- Confirm final assets are delivered in the correct formats and archived properly.
Budget & Scope Management
- Monitor project budgets, timelines, and contracted hours throughout execution.
- Track project scope and identify opportunities for change orders or additional work.
- Collaborate with leadership to maintain project profitability while delivering outstanding client service.
- Assist in developing project estimates, proposals, scopes of work, and production schedules.
- Help ensure projects remain financially healthy and aligned with agency goals.
Client Growth & Business Development
- Identify opportunities to expand existing client relationships through additional services and strategic initiatives.
- Support agency leadership with the creation proposals, presentations, and client pitches.
- Help uncover new opportunities that create measurable value for clients and contribute to agency growth.
- Monitor overall client satisfaction and proactively address concerns before they become challenges.
- Champion a client-first mindset that encourages long-term partnerships and repeat business.
Qualifications
- Bachelor's degree in Marketing, Communications, Advertising, Business, Design, or a related field preferred.
- 3+ years of experience in account management, project management, client services, or a creative agency environment.
- Demonstrated experience managing client relationships and overseeing multiple projects simultaneously.
- Agency experience required; full-service agency experience preferred
- Exceptional organizational and time management skills.
- Outstanding written, verbal, and presentation skills.
- Strong customer service mindset with the ability to build lasting client relationships.
- Confidence leading meetings and communicating with executive-level stakeholders.
- Excellent problem-solving abilities and attention to detail.
- Experience using Asana, Monday.com, ClickUp, Trello, or similar project management software.
- Proficiency with Google Workspace and Microsoft Office.
Core Competencies
- Client Relationship Management
- Project Management
- Strategic Communication
- Organization
- Leadership
- Collaboration
- Time Management
- Problem Solving
- Budget Management
- Quality Assurance
- Adaptability
- Attention to Detail
Success in This Role Looks Like
- Clients feel valued, informed, and confident throughout every engagement.
- Projects are consistently delivered on time, within budget, and at the highest level of quality.
- Communication is proactive, transparent, and solutions-focused.
- Creative teams receive clear direction, organized project plans, and realistic timelines.
- Client relationships continue to grow through trust, collaboration, and exceptional service.
- Project scopes, budgets, and timelines are effectively managed.
- Leadership has visibility into project health, client satisfaction, and business opportunities.
Why Join Mya Kai Creative
At Mya Kai Creative, we believe creativity has the power to move culture. We partner with brands, nonprofits, educational institutions, sports organizations, municipalities, and purpose-driven companies to create meaningful work that inspires action and delivers measurable impact.
As an Account Manager, you'll play a key role in building client partnerships, leading award-winning creative projects, and helping shape the future of one of Arizona's fastest-growing independent creative agencies.
Benefits:
Work Location: Hybrid remote in Phoenix, AZ 85004
