Top 7 Answering service operator Jobs in Phoenix, Az

Customer Service Representative
Redirect Health Inc —Phoenix, AZ
- $16.67 - $20.00 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Dental insurance
- 401(k)
Quick Apply
Communications Center Agent
Phoenix Children's Hospital —Phoenix, AZ
- PRN
- Hospital
- HIPAA
- Children
1d
Bilingual Outbound Enrollment Specialist
Pomelo Care —Phoenix, AZ
- $21.63 - $26.44 an hour
- Overtime
- Remote
- Spanish
- English
- Children
- Paid parental leave
- Health savings account
7d
Administrative Assistant III
State of Arizona —Phoenix, AZ
- $15.34 - $21.50 an hour
- Full-time
- Microsoft Access
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Paid holidays
Front Desk Coordinator - Avondale, AZ
The Joint Chiropractic —Avondale, AZ
- $15.50 an hour
- Full-time
- High school diploma or GED
- Clinic
- Ability to lift 50 pounds
- Health insurance
Quick Apply
6d
MI Executive Administrator
State of Arizona —Phoenix, AZ
- $15.34 - $21.50 an hour
- Full-time
- Microsoft Access
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Paid holidays
14d

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Communications Center Agent
Phoenix Children's Hospital —Phoenix, AZ
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Customer Service Representative

Redirect Health Inc -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$16.67 - $20.00 an hour

Benefits

Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Serving clients
High school diploma or GED
Phone call management

Full Job Description

Healthcare shouldn’t be something you worry about when taking care of your family.

That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children.

No monthly premiums
No deductibles
No surprise medical bills

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.
It’s part of our mission.

Who We Are

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance.

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

How We Work (Our Core Values in Action)

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

Obsess Over People
We are always helpful, friendly, and human.

Own It to Completion
If we take something on, we see it through.

Always Improve & Adapt
We learn quickly and adjust without ego.

Always Start with “Yes, We Can Help You”
We lead with solutions and figure out the rest.

Succeed as a Team
We win together through trust and collaboration.

Detest Waste & Unnecessary Complexity
We remove friction so we can focus on what truly helps people.

If these values resonate with you, you’ll feel at home here.

About This Role

Member Experience Operator exists to make sure our members feel supported, heard, and confident as they navigate their healthcare—especially in moments when they need help the most.

In this role, you will:

Serve Redirect Health members and internal care teams
Be responsible for timely, compassionate member support, accurate documentation, and smooth care coordination
Directly impact how safe, supported, and confident members feel when accessing care

This is a hands-on role for someone who:

Enjoys helping people, problem-solving in real time, and following clear processes
Takes ownership and follows through
Wants their work to have real-world impact

What You’ll Do

In this role, you will:

Own: Promptly answering incoming calls and texts, managing appointments, and documenting member interactions accurately
Support: Members by helping them navigate care, answering questions, and following up so nothing falls through the cracks
Collaborate with: Care coordination, clinical teams, and other internal partners to ensure smooth handoffs and next steps
Improve: Member experience, response times, and care navigation through attention to detail and process awareness
Advocate for: Members by starting with “Yes, we can help you” and raising your hand when something isn’t working

A strong performer in this role is known for:

Creating calm, reassuring experiences for members
Staying attentive to both details and emotions
Consistently meeting response-time expectations while delivering compassionate care

How Success Is Measured

Success in this role is measured by:

Responsiveness to incoming calls and texts
Accuracy and completeness of documentation in the EMR
Member confidence and satisfaction with their care experience
Strong teamwork and communication with care and operations teams

What We’re Looking For

We’re looking for someone who:

1 Year of experience in a Customer Service related role, Required.
1 year of telephonic customer service with heavy call volume, Required.
Proficiency in using Microsoft Word, Excel, and an Electronic Medical Record system, Preferred.
Bilingual (Spanish/English), Highly Desired.
High School Diploma or GED, required.
A commitment to compassionate, team-centered care.
Various skills and backgrounds welcome!

Why Join Redirect Health

What “Free Healthcare” Actually Means

When we say free, we mean no money out of your paycheck and no cost when you need care:

No monthly premiums
No cost to add your spouse or children
No deductibles (we reimburse them)
No out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

What You’ll Earn

Salary range: $16.67-$20.00
FREE healthcare for you and your entire family
Dental & Vision insurance
Paid time off & sick time
401(k) access
A mission-driven team that believes in doing the right thing

Ready to Make a Difference?

If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.

Legal Stuff

Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.

Quick Apply

Refine Your Search

answering service operator jobs in phoenix, az

Customer Service Representative

Communications Center Agent

Bilingual Outbound Enrollment Specialist

Administrative Assistant III

Front Desk Coordinator - Avondale, AZ

MI Executive Administrator