Assist the GM in overseeing all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, human resources, food and beverage, budget and forecast management, rooms, housekeeping and maintenance. Provide the vision, leadership, and strategy to inspire your team to deliver flawless service and drive financial success.
· Provides training, including safety training sand standard operation procedures to all personnel as directed by the hotel brand standard.
· Serves as a member of the Leadership Team, Manager on Duty (when required), and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency.
· Conducts oneself as a positive role model and example to staff.
· Maintains a “can do” and “guest first” attitude at all times.
· Practices efficient and effective procedures.
· Reads and understands English to comply with function directions.
· Selection of management personnel.
· Schedules leadership team and work according to productivity standards and building needs.
· Assures staff is practicing efficient and effective procedures.
· Completes performance evaluations on leadership team to better understand areas of weakness in the departments and plots strategies to overcome those challenges.
· Addresses guest complaints.
· Maximizes room revenues by anticipation and planning for market shifts; develops and monitors strategic marketing prospects; develops, implements, and monitors annual business and marketing plans and participates in appropriate national marketing efforts.
· Measures the effectiveness of broad-based marketing plans and yields management efforts to maximize the number of market segments reached, and to diversify the sources or revenues.
· Develops and maintains rapport with key community contacts to ensure a visible presence in the local community.
· Oversees the security function to ensure a safe and secure environment for guests, employees, and hotel assets.
· Must be able to deal with difficult situations and people, while exhibiting a consistent level of professionalism and professional demeanor.
· Exceptional skills in customer satisfaction with a proven ability to identify revenue enhancement opportunities and develop excellence in your team are essential.
· This position requires flexibility and willingness to take on new assignments. Some travel is required.
· Ability to assess the hotel’s priorities and needs to formulate strategic steps of action. Strong working knowledge of revenue strategies, sales efforts, departmental operations, labor management, property maintenance, housekeeping cleanliness, and key performance indicators.
To perform the job successfully, an individual should demonstrate the following competencies:
· Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics
· Customer Service – Responds to requests for service and assistance
· Interpersonal – Maintains confidentiality
· Oral Communication – Responds well to questions
· Team Work – Contributes to building a positive team spirit
· Written Communication – Writes clearly and informatively; Able to read and interpret written information
· Managing People – Makes self available to staff; Continually works to improve supervisory skills
· Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
· Organizational Support – Follows policies and procedures for including, but not limited to, dress code policies, cell phone, and social media
· Adaptability – Adapts to change in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events
· Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
· Initiative – Asks for and offers help when needed
· Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently
· Professionalism – Treats others with respect and consideration regardless of their status or position
· Quality – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies to feedback to improve performance; Monitors own work to ensure quality
· Quantity – Strives to increase productivity
· Safety and Security – Observes safety and security procedures; Rectifies potentially unsafe conditions; Uses equipment and materials properly
The work environment characteristic describe here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is moderate.
Internal: Department Heads: discuss and resolve guest/property problems, provide information for management reporting
Hotel Staff: communication to staff
Corporate: coordination of company initiatives
External: Guests: ensure satisfaction with service, resolve problems
Government Agencies/Local Authorities: ensure compliance with relevant regulations, licenses, and inspections
Contractors: approval of property renovations/projects
Vendors: approve contracts
Local Community: Community relations
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Ability to see clearly objects at a far distance (20 feet or more). Corrective lenses permissible.
· Ability to see clearly printed material at close range (12 inches or less). Corrective lenses permissible.
· Ability to distinguish between and among colors. Ability to exercise depth perception to determine space and distance relationships. Ability to exercise peripheral vision to be aware of objects within a large area while eyes are focused on one object.
· Ability to hear in one of both ears so that verbal communication can be received, understood, and acted upon in a face to face basis.
· Ability of olfactory nerves to distinguish between and among odors and scents as to their appeal and level of intensity.
· Ability to express oneself verbally with clarity on either a face to face or a telecommunications basis.
· Ability of body parts, usually fingers and hands, to ascertain the texture of objects or commodities such as smooth/coarse, sharp/dull, etc.; as well as temperature, stability, etc.
· Ability to exert a reasonably paced mobility from one point to another within a generally accepted time frame, and recognizing the conditions of the environment as to breadth/narrowness, clutter, etc.
· Ability to move and control one’s torso so items can be picked up from a lower surface level.
· Ability to flex legs at the knee so that individual can lower the body coming to rest on one or both knees.
· Ability to grasp, hold, set down, redirect with hands or fingers, turn, control, and manipulate objects and commodities.
· Ability to control and utilize fingers in a dexterous and coordinated manner for such activities as writing, typing, keyboarding, slicing, chopping, operating equipment, etc.
· Ability to stretch body and extend arms to place or secure objects and commodities at a distance above, to the side of, or below the normal standing level of the individual.
· Ability to flex legs at the knees to lower body position.
· Ability to move about on hands and knees and/or feet by mobilizing those body parts.
· Ability to use body parts, usually arms and hands (occasionally shoulders and back) to elevate an object or commodity above its previous surface level.
· Ability to ascent steps, ladders, and other vertical and semi-vertical surfaces to reach a higher level.
· Ability to use body parts on a regular and continuing basis to repeat the same motions for a reasonable period of time without resting.
· Ability to flex legs at the knees and move the upper body forward and down.
Full Time
Varied Schedule
8+ hour shift
AM/PM/weekends
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: A BA/BS in Hotel Management or related field. A minimum of five years of experience in a General Manager capacity with high end hotel experience is required.
Language Ability: Ability to reach and comprehend instructions, correspondences and memos; Ability to write correspondences
Math Ability: Ability to calculate figures and amounts such as discounts, interests, and percentages; Intermediate to advanced skills are used often including basic math, conversions, and measurements such as weight, volume, and pressure
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or chart/diagram form; Ability to deal with problems involving concrete variables in standardized situations
Computer Skills: A general knowledge of work processing and spreadsheet functions
Certificates and Licenses: Maintain RAMP Manager certification.
Age: Must be 18 or older.
This job description is not designed to cover of contain a complete listing of activities, duties, or responsibilities that are required of this position. Other duties, responsibilities, and activities may change or be assigned at any time and with or without notice.
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Experience:
- Hotel management: 5 years (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Tempe, AZ 85281 (Preferred)
Ability to Relocate:
- Tempe, AZ 85281: Relocate before starting work (Preferred)
Work Location: In person
