Top 28 Call center supervisor Jobs in Phoenix, Az

Call Center Team Manager
Global Lending Services —Tempe, AZ
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Call Center Supervisor
Teleperformance —Scottsdale, AZ
- $28.00 - $30.60 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Military encouraged
- Health insurance
- Dental insurance
Call Center/Reservation Manager
Transit Technologies —Phoenix, AZ
- $98,000 - $108,000 a year
- Full-time
- Experience working with individuals with disabilities
- HIPAA
- 3 years
Quick Apply
Patient Communication Center Supervisor-Baseline West
MOUNTAIN PARK HEALTH CENTER —Phoenix, AZ
- Mid-level
- High school diploma or GED
- Clinic
3d
Student Services Supervisor (Welcome Center and Contact Center)
Paradise Valley Community College —Phoenix, AZ
- $64,989.46 - $84,486.50 a year
- Weekends as needed
- Mid-level
- Cash register
- University
- Wellness program
- 403(b) matching
Customer Service Manager
Reliance Heating & Air Conditioning —Phoenix, AZ
- $68,000 - $79,000 a year
- Full-time
- Mid-level
- HVAC
- Training & development
- Paid holidays
- Health insurance
Quick Apply
Contact Center Supervisor, Amazon One Medical Customer Care
1Life Healthcare, Inc. —Tempe, AZ
- $52,800 - $61,800 a year
- Weekends as needed
- Mid-level
- Administrative experience
- Mentoring
- AD&D insurance
- Health insurance
Team Manager
Valor Global —Phoenix, AZ
- $43,000 a year
- Full-time
- Remote
- Computer literacy
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
Operations Control Center General Manager
Transdev —Phoenix, AZ
- $90,000 - $100,000 a year
- Weekends as needed
- Microsoft Word
- Background check
- 5 years
- Disability insurance
- Health insurance
Manager of Member Success
Redirect Health Inc —Phoenix, AZ
- $80,000 - $85,000 a year
- Full-time
- Spanish
- English
- 3 years
- Dental insurance
- 401(k)
Quick Apply
Operations Supervisor / Contact Center
EMCOR Facilities Services, Inc. —Tempe, AZ
- $65,000 - $75,000 a year
- Weekends as needed
- Microsoft Office
- High school diploma or GED
- Electrical experience
6h
Dispatch Supervisor
Maricopa Ambulance —Phoenix, AZ
- Call employer
- HIPAA
- Mid-level
- Ability to sit for extended periods
10d
Manager, Customer Service II
Chewy —Phoenix, AZ
- Weekends as needed
- 5 years
- Computer literacy
- Bachelor of Science
Operations Manager
HEALTHPLANONE, LLC —Phoenix, AZ
- Full-time
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Bilingual Phone Specialist Supervisor (Contact Center)
Wings Credit Union —Tempe, AZ
- $70,000 - $80,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Profit sharing
- Paid parental leave
Quick Apply
1d
Medicare Sales Supervisor
HEALTHPLANONE, LLC —Phoenix, AZ
- Weekends as needed
- Remote
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Customer Services Associate Supervisor
Laboratory Sciences of Arizona —Phoenix, AZ
- From $46,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Customer Experience & Service Transformation Advisory Manager
Accenture —Scottsdale, AZ
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Collection Manager
Zwicker & Associates, P.C. —Tempe, AZ
- $60,000 - $65,000 a year
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
11d
Customer Services Associate Supervisor
Sonora Quest Laboratories —Phoenix, AZ
- From $46,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level

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Call Center Team Manager

Global Lending Services -
Tempe, AZ

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Volunteer time off

Qualifications

Employee relationship building
Bachelor's degree

Full Job Description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!

o Competitive base pay and performance bonuses, dependent on role

o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

o 401K with employer match and 100% immediate vesting

o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

o Paid Volunteer Time Off (VTO) Annually

o Tuition Reimbursement

o Parental Leave

o Business casual work environment

What does it mean to be a Call Center Team Manager with GLS?

The Call Center Team Manager is responsible for the management of all aspects of their assigned team. This position will manage and execute programs, policies, and systems to minimize delinquency and reduce losses. In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance to policies.

How will you drive value within the organization as a Call Center Team Manager?

Oversee an assigned segment of escalations activities to monitor performance, manage overall quality and customer experience, and continuously drive process improvement
Directly supervise employees, including:
Exercise management authority concerning staffing, performance evaluations, and terminations
Review and approve employee time sheets and requests for time off
Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis
Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations
Review, analyze, and interpret reports to gauge team performance and develop call strategies for improvement
Conduct team meetings and continuous training sessions with respective team or the department
Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed
Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies
Handle escalated calls and disputes and maintain professional phone etiquette skills
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates, vendors, and members of management
Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers

What should you already know to be successful in the role?

Minimum of Bachelor’s degree required
Minimum of three (3) years’ experience in a supervisory or leadership position in loss prevention or a related field preferred
Experience with consumer lending/auto financing preferred
Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Excellent oral and written communication skills
Team player that can adapt in a fast pace and changing environment

Employment Requirements:

This is an exempt-level position whereby business needs will dictate the exact work schedule, which should be expected to vary at times.
Talk and hear to exchange accurate information
Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
The position does not require travel

2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

Quick Apply

Refine Your Search

call center supervisor jobs in phoenix, az

Call Center Team Manager

Call Center Supervisor

Call Center/Reservation Manager

Patient Communication Center Supervisor-Baseline West

Student Services Supervisor (Welcome Center and Contact Center)

Customer Service Manager

Contact Center Supervisor, Amazon One Medical Customer Care

Team Manager

Operations Control Center General Manager

Manager of Member Success

Operations Supervisor / Contact Center

Dispatch Supervisor

Manager, Customer Service II

Operations Manager

Bilingual Phone Specialist Supervisor (Contact Center)

Medicare Sales Supervisor

Customer Services Associate Supervisor

Customer Experience & Service Transformation Advisory Manager

Collection Manager

Customer Services Associate Supervisor

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How will you drive value within the organization as a Call Center Team Manager?

What should you already know to be successful in the role?

Employment Requirements:

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