Position Summary
The Ice Rink Guard is responsible for ensuring the safety, security, and enjoyment of all guests participating in skating programs and public activities within the facility. This position serves as the primary safety monitor during public skating sessions, special events, and designated ice activities.
Ice Rink Guards actively supervise skaters, enforce facility policies, respond to incidents and emergencies, and provide exceptional customer service. The position plays a vital role in maintaining a safe, welcoming, and professional environment during public skating programs.
Essential Duties and Responsibilities
Guest Safety and Supervision
- Monitor all public skating sessions and designated on-ice activities.
- Enforce facility rules, policies, and safety procedures.
- Identify unsafe behavior and intervene promptly and professionally.
- Assist beginner skaters and provide basic skating guidance when appropriate.
- Monitor rink capacity and traffic flow.
- Ensure guests comply with posted rules and staff instructions.
- Maintain awareness of all activity occurring on and around the ice surface.
- Report unsafe conditions, damaged equipment, or facility hazards immediately.
Emergency Response
- Respond to accidents, injuries, and emergencies in a calm and professional manner.
- Administer First Aid, CPR, and AED assistance within certification guidelines.
- Activate emergency response procedures when necessary.
- Assist with facility evacuations and emergency action plan implementation.
- Coordinate with supervisors, security personnel, and emergency responders.
- Complete detailed incident and accident reports before the end of the shift.
Customer Service
- Welcome guests and provide a positive first impression of the facility.
- Answer questions regarding facility programs, schedules, and policies.
- Address customer concerns professionally and respectfully.
- Promote a safe, family-friendly, and enjoyable atmosphere.
- Assist guests with directions and facility navigation.
Arena Operations Support
- Conduct pre-opening and post-closing inspections.
- Monitor spectator areas, locker room entrances, gates, boards, and glass.
- Assist with public session transitions.
- Support tournaments, figure skating events, hockey events, and special programs.
- Assist Operations Technicians and Supervisors with crowd management and event operations as assigned.
- Maintain cleanliness and organization of assigned work areas.
Arena-Specific Responsibilities
As part of the Fire N Ice multi-purpose sports and entertainment arena, Ice Rink Guards may assist with:
- Public skating sessions
- Youth and adult hockey programs
- Figure skating sessions
- Learn-to-Skate programs
- Tournaments and special events
- Dry-floor conversions and community events
- School and group visits
- Concerts, exhibitions, and special arena events
Ice Rink Guards are expected to maintain a visible presence and support overall facility safety during all operational activities.
Performance Standards
Employees will be evaluated on the following performance criteria:
Safety Awareness
- Maintains constant vigilance while assigned to rink supervision.
- Demonstrates sound judgment during incidents and emergencies.
- Consistently follows established safety procedures.
Customer Service
- Treats guests, participants, and coworkers professionally.
- Resolves concerns effectively and respectfully.
- Maintains a positive attitude during all interactions.
Reliability
- Reports to work on time and prepared for assigned duties.
- Demonstrates consistent attendance and dependability.
- Completes assigned tasks independently.
Professionalism
- Follows facility policies and procedures.
- Maintains professional appearance and conduct.
- Communicates effectively with staff and guests.
Teamwork
- Works cooperatively with operations staff, coaches, instructors, and management.
- Assists coworkers when needed.
- Contributes positively to facility operations.
Qualifications
Required Qualifications
- Minimum age of 16 years.
- Ability to skate proficiently and confidently.
- Strong communication and interpersonal skills.
- Ability to remain alert and attentive for extended periods.
- Ability to work evenings, weekends, holidays, and special events.
- Ability to successfully complete facility training requirements.
Preferred Qualifications
- Previous experience in recreation, sports, or customer service environments.
- Current CPR/AED and First Aid certification.
- Experience working with youth programs or public recreation facilities.
- Prior ice rink or sports facility experience.
Physical Requirements
- Ability to stand, walk, and skate for extended periods.
- Ability to work in cold temperatures typical of ice rink environments.
- Ability to lift and carry up to 25 pounds.
- Ability to quickly respond to emergencies and guest needs.
- Ability to navigate crowded environments safely.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Work Schedule Expectations
Facility operating hours may range from 6:00 a.m. to 12:00 a.m. daily.
Employees should expect to work:
- Days, evenings, weekends, and holidays.
- Special events, tournaments, and peak attendance periods.
- Variable schedules based on operational needs.
Part-time employees may typically work between 15 and 25 hours per week depending on facility needs and availability.
Schedules are subject to change based on programming, events, and seasonal demands.
Compensation and Benefits
Eligible employees may receive:
Compensation
- Hourly wage of $16.00 to $19.00 per hour.
- Opportunities for wage increases based on performance and tenure.
Benefits (Eligibility Based)
- Paid training and certifications.
- Employee skating privileges.
- Facility program discounts.
- Uniform allowance or provided uniforms.
- Career advancement opportunities within facility operations.
Uniform and Appearance Standards
Employees are required to:
- Wear facility-issued uniforms and identification badges.
- Maintain a clean and professional appearance.
- Follow all grooming and dress code requirements.
- Wear approved footwear and safety equipment.
Equal Employment Opportunity Statement
The Company is an Equal Opportunity Employer and is committed to creating an inclusive workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local law. The Company is committed to providing reasonable accommodations for qualified applicants and employees with disabilities.
Pay: $16.00 - $19.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
