Top 513 Contact center Jobs in Phoenix, Az

Customer Support Representative - Bilingual: Spanish/English
Valley Metro RPTA —Phoenix, AZ
- $19.47 - $29.21 an hour
- Overtime
- Hybrid work
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
14d
Bilingual Remote Collections Agents (AZ, 9/7 Start)
Prog Leasing, LLC —Glendale, AZ
- $17 an hour
- Full-time
- Remote
- 18 years or older
- Spanish
- Sales
- Paid parental leave
- Employee stock purchase plan
Quick Apply
2d
Telemarketer
Suncovia —Phoenix, AZ
- $17 an hour
- Full-time
- Business development
- In-person
- Reliable transportation
Quick Apply
7d
Inbound Sales Consultant - AZ
Viking Cruises US —Arizona
- $80,000 - $190,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- 5 years
- Senior level
- Paid training
- Employee stock purchase plan
Quick Apply
Outbound CSR
Plumbing Masters —Peoria, AZ
- $18 - $20 an hour
- Full-time
- High school diploma or GED
- Entry level
- Paid holidays
- Health insurance
Quick Apply
WIC Communications Specialist
MOUNTAIN PARK HEALTH CENTER —Phoenix, AZ
- Administrative experience
- High school diploma or GED
- 1 year
8d
Customer Service Rep / Call Center / Client Support
ADP —Tempe, AZ
- $22.50 - $24.50 an hour
- Overtime
- Hybrid work
- Spanish
- Military
- Writing skills
- Paid time off
- Benefits from day one
Customer Services Representative (Client Services) - 3rd Shift - Chandler, AZ
Canon Recruiting Group —Chandler, AZ
- $21 an hour
- Microsoft Outlook
- Research
- Mid-level
- 401(k)
Quick Apply
NW Contact Center Representative (FT)
F.H. Cann & Associates —Arizona
- $15.00 - $16.50 an hour
- Extended hours
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
8d
Call Center Associate
Arizona Central Credit Union —Phoenix, AZ
- $21 - $22 an hour
- Full-time
- High school diploma or GED
- Entry level
Quick Apply
2d
Breakdown Support Specialist - (Call Center)
Swift Transportation —Phoenix, AZ
- $21 - $24 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid training
- Fuel card
Quick Apply
Contact Center Representative
Systems Integration, Inc. —Phoenix, AZ
- Seasonal
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply
Technical Support Specialist - Work From Home / Reside in AZ
MYTEK Network Solutions LLC —Phoenix, AZ
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Work from home
Quick Apply
Customer Service Supervisor
Delta Dental of Arizona —Scottsdale, AZ
- $59,000 - $86,900 a year
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Research
- Paid parental leave
- Health insurance
5d
Member Service Officer
Global Credit Union —Glendale, AZ
- $57,484 - $90,230 a year
- 8 hour shift
- High school diploma or GED
- Experience equivalent to degree accepted
- Financial services
- Health savings account
- Paid holidays
Virtual Personal Banker
FIREFIGHTERS FIRST CREDIT UNION —Phoenix, AZ
- $58,557 - $65,063 a year
- Urgently hiring
- Remote
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Staff Support Representative
Entertainment Partners —Tempe, AZ
- $28 - $32 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Dental insurance
5d
Inbound Call Center Representative - Medical Offices
Valle del Sol —Phoenix, AZ
- $18.50 - $21.50 an hour
- Full-time
- 18 years or older
- Spanish
- HIPAA
Quick Apply
Sr. Claim Center Representative
Chubb —Phoenix, AZ
- $48,000 - $67,000 a year
- Overtime
- No experience needed
- Mid-level
- High school diploma or GED
- Health savings account
- Employee stock purchase plan
Hybrid Call Center Representative
Community Medical Services —Phoenix, AZ
- Weekends as needed
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
1d

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Customer Support Representative - Bilingual: Spanish/English

Valley Metro RPTA -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$19.47 - $29.21 an hour
14 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Work from home
Parental leave
Vision insurance

Qualifications

Computer operation
Spanish
Email customer support
Phone communication
Client inquiry handling
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Desktop applications
Customer issue escalation
Computer skills
Customer support
Responding to passenger inquiries
Phone call management
Email support
Fare transaction assistance

Full Job Description

First review of applications will begin July 18, 2026; weekly thereafter until filled.

Purpose of Role:
To support customers by providing information to transit riders and resolving service inquiries through multiple communication channels.
The full pay range for this position is ($19.47-$29.21) per hour, with an anticipated starting pay rate between entry ($19.47) and midpoint ($24.34) of the range. It’s essential to note that the actual hourly rate offered will be determined based on several factors, including skills, qualifications, experience, education, certifications, training, and internal equity considerations.

Minimum Qualifications & Requirements

High School Diploma or GED and two (2) years of experience in:

General customer support
Call center communication
Fluency in both English and Spanish
Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
Additional education cannot be substituted for experience

Human Resources reserves the right to call only the most qualified candidates to the selection process
Licensing/Certification Requirements:
None required

Examples of Duties / Knowledge & Skills

The following functions are intended to provide a representative summary of the primary duties and responsibilities of this position and are not an exhaustive list of all duties that may be performed.

Manage routine high-volume phone and email inquiries by providing general information and customer support to public transit riders and directing customers as necessary
Review routine correspondence and service updates; and log commendations and suggestions
De-escalate, document, and resolve complaints; and assist callers with trip planning or eligibility for special programs
Cross-train with other employees and assist with fielding inquiries (e.g., fare support)
Perform other duties of a similar nature and level as assigned

Required Knowledge & Skills: Knowledge of:

Basic understanding of public transit system operations
Thorough knowledge of phone and email inquiry handling procedures
In-depth awareness of complaint logging practices
Basic comprehension of transit program eligibility processes
Advanced knowledge of customer de-escalation techniques
Familiarity with standard service update communication methods
Detailed understanding of fare support inquiry assistance
Using a computer and related software

Skill in:

Handling general phone and email inquiries
Logging complaints and commendations properly
Assisting with trip planning questions
De-escalating routine customer concerns
Reviewing service updates and announcements
Cross-training with team members
Communication and interpersonal skills to exchange information and receive work direction

Physical Demands / Work Environment

Work is performed in a typical office setting with routine use of standard office equipment. This role is sedentary, requiring the physical exertion of up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
This role typically requires sitting, handling, fine dexterity, visual acuity, hearing, speaking, walking, standing, lifting, carrying, pushing/pulling, reaching, twisting, time pressure, tedious or exacting work, changing of tasks, multitasking, irregular work schedule/overtime, and working with others on a team.

Valley Metro is a Drug-Free Workplace and an Equal Opportunity Employer.

Pay: $19.47 - $29.21 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Work from home

Work Location: Hybrid remote in Phoenix, AZ 85034

Quick Apply

Refine Your Search

contact center jobs in phoenix, az

Customer Support Representative - Bilingual: Spanish/English

Bilingual Remote Collections Agents (AZ, 9/7 Start)

Telemarketer

Inbound Sales Consultant - AZ

Outbound CSR

WIC Communications Specialist

Customer Service Rep / Call Center / Client Support

Customer Services Representative (Client Services) - 3rd Shift - Chandler, AZ

NW Contact Center Representative (FT)

Call Center Associate

Breakdown Support Specialist - (Call Center)

Contact Center Representative

Technical Support Specialist - Work From Home / Reside in AZ

Customer Service Supervisor

Member Service Officer

Virtual Personal Banker

Staff Support Representative

Inbound Call Center Representative - Medical Offices

Sr. Claim Center Representative

Hybrid Call Center Representative

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