Top 92 Crm analyst Jobs in Phoenix, Az

Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
IT Systems Analyst- MS Dynamics 365 CRM
Goodwill of Central & Northern Arizona —Phoenix, AZ
- From $70,000 a year
- Email
- Background check
- Azure
- Customer service
- Paid holidays
- Health insurance
10d
CRM Analyst, Strategy & Analytics
Player 15 Group —Phoenix, AZ
- Full-time
- Mid-level
- Office
- SQL
- Disability insurance
- Health insurance
Quick Apply
7d
CRM and AI Platform Analyst
Tailstorm Health Inc —Chandler, AZ
- $45,000 - $50,000 a year
- Full-time
- Computer Science
- ERP systems
- SQL
Area Sales Manager - Bilingual Required
United Auto Credit Corporation —Phoenix, AZ
- From $43,260 a year
- Weekends as needed
- Bilingual
- Google Workspace
- Dealership
- Health insurance
- Dental insurance
Quick Apply
Account Executive/ Sales Analyst
Ifundyou —Phoenix, AZ
- Up to $150,000 a year
- Contract
- Background check
- Sales
- Mid-level
- Opportunities for advancement
Quick Apply
10d
Assistant Store Manager, Jewelry
Brilliant Earth —Scottsdale, AZ
- $55,000 - $60,000 a year
- Full-time
- Background check
- Merchandising
- Mid-level
- Commuter assistance
- Paid parental leave
Manager, Investor Relations
StandardAero —Scottsdale, AZ
- Full-time
- No experience needed
- Office
- 3 years
- AD&D insurance
- Disability insurance
ADM- Admissions Business Analyst
BRYAN UNIVERSITY —Tempe, AZ
- $75,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
Student Services Analyst-Student Data Analyst
Mesa Community College —Mesa, AZ
- $52,525 - $68,282 a year
- 8 hour shift
- Office
- University
- Bachelor's degree
- Wellness program
- 403(b) matching
Enterprise Data Analyst
LESLIES POOLMART INC —Phoenix, AZ
- Marketing
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
Sales Operations Analyst
StandardAero —Scottsdale, AZ
- Full-time
- Remote
- Customer service
- Writing skills
- Mid-level
- AD&D insurance
- Disability insurance
8d
Business Systems Analyst - Remote
MEI Rigging & Crating LLC —Chandler, AZ
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Account Management Analyst
CVS Health —Scottsdale, AZ
- $46,988 - $102,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Technical Support Analyst
RevSpring Inc —Phoenix, AZ
- Computer literacy
- Mid-level
- Office
Quick Apply
3d
Program Account Analyst
Nellis Auction —Phoenix, AZ
- Full-time
- Marketing
- Mid-level
- Office
Quick Apply
3d
Salesforce Administrator
Desert Financial —Phoenix, AZ
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Executive Operations Analyst
Marc & Rose Hospitality —Scottsdale, AZ
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Student Services Analyst (Outreach and Recruitment)
Scottsdale Community College —Scottsdale, AZ
- $53,050.25 - $68,964.82 a year
- Weekends as needed
- Hybrid work
- School experience
- Spanish
- High school
- Wellness program
- 403(b) matching
3d
Power Resource Planning Analyst 1, 2, Senior
Salt River Project —Tempe, AZ
- Hybrid work
- Mid-level
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance

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crm analyst jobs near phoenix, az

Support Analyst I (Remote)

STUDIO ENTERPRISE -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$20 an hour

Qualifications

Stakeholder relationship building

Full Job Description

Job Summary:

Responsible for answering inbound calls and other channels of support across all customer channels, representing the originating organization appropriately. Evaluating the customer’s situation and work towards a first call resolution or appropriate escalation towards resolution. The analyst must accurately document actions taken in the customer relationship management software to ensure proper documentation and customer communication. Analysts must demonstrate the ability to service the customer appropriately while understanding the technical aspects involved to resolve customer issues. Success in this role requires customer focus, innovative thinking, positive attitude and a willingness to help others.

Key Job Elements:

Respond to requests for assistance across all channels (phone, email, ticket, chat) in a professional and friendly manner according to the standard operating procedure of the support center
Maintain accurate and timely records in the customer relationship management tool. This includes related logs, files, databases and referencing.
Maintain a high standard of quality in every interaction with internal and external stakeholders
Conduct follow-up as needed while working towards customer resolution
Meets and maintains all relevant KPIs associated with role including quality assurance scores and after call work measurements.
Maintains positive relationship with and between individual users, all user groups, other IT teams and peers within the Support Center.
Uses Support Center equipment such as laptop, peripheral devices, telephony equipment, printer, copiers and fax machines.
Acquires and applies specialized knowledge of the functional area within which job is performed, e.g. classroom, telephony, CRM, operating system, internet browsers, Microsoft and Apple productivity software, student information system, business software, human resource and Support Center specific software. In addition, hardware troubleshooting for desktop computers, laptops, printers, and peripherals
Acquires and applies relevant knowledge of concepts related to broader role function, e.g. ITIL Foundations, customer service, knowledge centered support, documentation and communication.
Acquires awareness of organizational structure and importance of following paths of escalation within Support Center and externally in terms of reporting relationships and job duties of other staff within the Technology Department.
Performs or assists with special projects and other duties as assigned.

Reports to:
Support Center Supervisor/Manager

Interacts with:
Students, Faculty, Staff, other IT Service Desk Staff, IT personnel, clients, partners

Knowledge:

Associate degree or certificate in Computer Science, Information Systems, or related field; Bachelor's preferred.
1-2 years in customer service; experience in support centers a plus.
Familiarity with ITIL Foundations and HDI Support Analyst certification is advantageous.

Skills:

Excellent written, verbal communication, and interpersonal skills.
Strong organizational, prioritization, and problem-solving abilities.
Proficient in Microsoft Office Suite, Teams, and call center tools.

Abilities:

Analyze incidents and recommend solutions effectively.
Work independently and collaboratively with cross-functional teams.
Provide responsive customer support to diverse users (students, faculty, staff).
Occasionally lift up to 25 pounds; up to 50 pounds with assistance.

Quick Apply

Refine Your Search

crm analyst jobs in phoenix, az

Support Analyst I (Remote)

IT Systems Analyst- MS Dynamics 365 CRM

CRM Analyst, Strategy & Analytics

CRM and AI Platform Analyst

Area Sales Manager - Bilingual Required

Account Executive/ Sales Analyst

Assistant Store Manager, Jewelry

Manager, Investor Relations

ADM- Admissions Business Analyst

Student Services Analyst-Student Data Analyst

Enterprise Data Analyst

Sales Operations Analyst

Business Systems Analyst - Remote

Account Management Analyst

Technical Support Analyst

Program Account Analyst

Salesforce Administrator

Executive Operations Analyst

Student Services Analyst (Outreach and Recruitment)

Power Resource Planning Analyst 1, 2, Senior

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