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Senior Operations Manager – Janitorial & Floor Care Operations

Velociti Services -
Phoenix, AZ

Apply Now

Job Details

Full-time
$100,000 - $115,000 a year
1 day ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Life insurance

Qualifications

Managing commercial facilities cleaning teams
Staff supervision
Customer relationship building
Staff scheduling
Team scheduling
Client relationship development
Team development
Managing facilities maintenance
Client management
Leading team collaboration initiatives
Managing projects
Workforce management
Team building

Full Job Description

Overview:

The Senior Operations Manager provides strategic and hands-on leadership for a large commercial janitorial and floor care operation. This role oversees daily service delivery, develops operational leaders, drives continuous improvement, and ensures consistent execution of quality, safety, and customer service standards.

This position requires a highly visible field leader who can effectively balance operational strategy with hands-on execution, build strong teams, and deliver measurable results.

Responsibilities:

Key Responsibilities

Operational Leadership:

Provide overall leadership and direction for janitorial and floor care operations
Oversee daily service execution, ensuring quality standards and contractual requirements are consistently met
Lead supervisors, managers, and frontline associates through coaching, accountability, and performance management
Conduct regular operational reviews, facility inspections, and quality audits
Identify opportunities to improve productivity, service delivery, and operational efficiency
Develop and execute action plans to address performance gaps

Janitorial & Floor Care Expertise:

Lead commercial cleaning and specialty floor care programs, including:
- Daily janitorial services
- Hard surface maintenance
- Floor stripping and refinishing
- Waxing and recoating
- Burnishing and polishing
- Carpet extraction
- Deep cleaning programs
- Specialty cleaning projects
Ensure teams are trained and equipped to execute proper cleaning procedures and floor care standards
Drive consistency in equipment utilization, chemical management, safety practices, and quality expectations

Team Leadership & Development:

Lead, mentor, and develop operational leaders, supervisors, and frontline employees
Build a culture of accountability, engagement, and continuous improvement
Establish clear performance expectations and provide ongoing coaching and feedback
Partner with Talent Acquisition and Human Resources on staffing, onboarding, retention, and workforce planning
Identify and develop future leaders within the organization

Client Partnership & Service Excellence:

Serve as a key operational partner to the client, ensuring exceptional service delivery and satisfaction
Build strong relationships through proactive communication and responsiveness
Lead resolution of service concerns, escalations, and operational challenges
Participate in performance reviews and operational discussions
Identify opportunities to enhance service quality and strengthen the client partnership

Financial & Business Management:

Manage operational performance through effective labor planning, scheduling, and resource allocation
Monitor labor utilization, overtime, supplies, and operating expenses
Analyze performance metrics and implement strategies to improve results
Support financial objectives through operational discipline and continuous improvement
Ensure resources are effectively aligned to meet service expectations

Qualifications:

Required Qualifications:

7+ years of progressive experience in commercial janitorial services, facilities management, environmental services, or integrated facilities services
Experience managing large-scale facility operations with significant hourly workforces
Strong background in commercial floor care programs and specialty cleaning services
Proven experience leading supervisors, managers, and frontline teams
Experience managing client relationships within a contracted services environment
Strong understanding of labor management, scheduling, quality control, and safety practices
Demonstrated ability to improve operational performance and develop high-performing teams
Excellent communication, leadership, and problem-solving skills
Ability to provide hands-on leadership within an active facility environment

Preferred Qualifications:

Experience with a national facilities services provider or commercial cleaning organization
Experience managing large corporate, industrial, aviation, healthcare, manufacturing, or high-traffic facilities
Background managing complex service operations with high customer expectations
Bilingual English/Spanish preferred
Experience with WinTeam or similar facilities management platforms

Ideal Candidate Profile

The successful candidate is:

A hands-on operational leader who leads from the field
Experienced managing large janitorial or facilities service teams
Knowledgeable in commercial floor care processes and quality standards
Skilled at developing supervisors and building strong teams
Comfortable managing client expectations while driving operational results
Passionate about service excellence and continuous improvement

Why Join Velociti Services?

At Velociti Services, we believe exceptional service starts with exceptional people. As a Senior Operations Manager, you will have the opportunity to directly impact operational performance, employee success, and client satisfaction within a growing facilities services organization.

Join a team where your leadership, expertise, and commitment to excellence are valued and recognized.

Benefits:

Velociti Services offers a comprehensive benefits package designed to support the health, financial security, and well-being of our team members:

Company-Provided Benefits (Full-Time, 30+ Hours per Week)

Basic Life Insurance and Accidental Death & Dismemberment (AD&D)
Short-Term Disability Insurance

Voluntary Benefits:

Medical and Dental Insurance
Additional Life and AD&D Insurance
Supplemental Short-Term Disability Insurance
Long-Term Disability Insurance
Hospital Indemnity, Accident, and Critical Illness Insurance

Retirement:

401(k) Retirement Plan available for all team members

Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply Now

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