Top 335 Customer relations representative Jobs in Phoenix, Az

Acute Patient Access Services Representative
Banner Health —Phoenix, AZ
- Full-time
- Remote
- Word processing
- High school diploma or GED
- Children
- 403(b) matching
- Health insurance
5d
HVAC Service Supervisor
Haynes Mechanical Systems —Phoenix, AZ
- $95,000 - $115,000 a year
- Full-time
- Clean driving record
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid holidays
- Relocation assistance
Quick Apply
Field Sales Consultant - Phoenix Metro Area
Newport Meat Company —Phoenix, AZ
- $65,000 - $85,000 a year
- Microsoft Outlook
- Marketing
- Computer literacy
Asset-Based Trucking Sales Representative
EVO Services Group —Phoenix, AZ
- $50,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Nursing Director Surgical Services
Abrazo Arrowhead Campus —Glendale, AZ
- Full-time
- Background check
- Nursing
- Surgery
- 401(k)
- Flexible spending account
Quick Apply
Inside Sales Representative
IBT —Phoenix, AZ
- Extended hours
- Clean driving record
- Office
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Regional Leasing Consultant - The District at Biltmore
Simpson Housing LLLP —Phoenix, AZ
- $15 - $17 an hour
- Weekends as needed
- Mid-level
- 2 years
- Retail sales
- AD&D insurance
- Paid holidays
Program Supervisor
Sevita —Phoenix, AZ
- Overtime
- 18 years or older
- Spanish
- Computer literacy
- Flexible schedule
Field Program Specialist - AZ
Redbarn Pet Products LLC —Phoenix, AZ
- Extended hours
- Up to 50% travel
- Marketing
- Ability to walk for extended periods
- Health savings account
- AD&D insurance
Quick Apply
14h
Nursing Director (RN) - ER
Abrazo West Campus —Goodyear, AZ
- Full-time
- Acute care
- Nursing
- RN License
- Health savings account
- Health insurance
Superintendent - Commercial
Parkway Construction —Phoenix, AZ
- $90,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Health insurance
- 401(k)
Quick Apply
Client Service Representative
Paychex —Phoenix, AZ
- $20 - $22 an hour
- Full-time
- Bachelor's degree
- Entry level
- Paid holidays
- Health insurance
2d
Phoenix Branch - Branch Support Services Representative
Southwest Airlines Federal Credit Union —Phoenix, AZ
- Full-time
- Background check
- Leadership
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative
Rainbow Ryders Hot Air Balloon Ride Co. —Glendale, AZ
- $18.50 an hour
- Part-time
- Google Workspace
- Customer service
- Research
Quick Apply
7d
Service Representative
Paychex —Tempe, AZ
- $14.71 - $27.32 an hour
- Full-time
- Bachelor's degree
- Entry level
- Paid holidays
- Health insurance
Customer Relations Representative - State Farm Agent Team Member
Tol Graves - State Farm Agent —Mesa, AZ
- $60,000 - $85,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Client Service Representative
ProCraft Cabinetry —Phoenix, AZ
- $18 - $20 an hour
- Microsoft Excel
- Computer literacy
- Office
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Kevin Mcgraw - State Farm Agent —Peoria, AZ
- $52,000 - $75,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Pam Johnson - State Farm Agent —Gilbert, AZ
- $22.60 - $26.44 an hour
- Full-time
- Office
- In-person
- Communication skills
- Health insurance
- 401(k) matching
Quick Apply
4d
Customer Relations Representative - State Farm Agent Team Member
Courtny Tyler - State Farm Agent —Chandler, AZ
- $50,000 - $75,000 a year
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)

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Customer Success Manager $80,000 jobs in Remote

Acute Patient Access Services Representative

Banner Health -
Phoenix, AZ

Apply Now

Job Details

Full-time
5 days ago

Benefits

403(b) matching
Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Customer communication
Database systems
Word processing
Spreadsheets
High school diploma or GED
Typing
Productivity software

Full Job Description

Primary City/State:

Phoenix, Arizona

Department Name:

Centralized Pre-Regist-Corp

Work Shift:

Night

Job Category:

Revenue Cycle

Why You’ll Love This Role:
At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

You’re a Great Fit If You:
Thrive in fast-paced environments (like ERs, clinics, or specialty care).
Have stellar communication skills and a high emotional IQ.
Are detail-oriented, tech-savvy, and a natural problem-solver.
Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).

Total Rewards:

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans, ID theft protection, Life insurance and Legal coverage for extra security. Please visit our Benefits Guide for more information.

Hours and Schedule:

This position is 100% remote!

Acute Patient Access Training (first 1-2 weeks): Monday - Friday standard business hours.

Enjoy a flat rate $1/hour weekend and 18%-night shift differential when applicable.

On-call PM rotation and mandatory holiday rotation.

Schedule:

Wednesday - Saturday 8:00pm to 6:30am

Apply Today!

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).

2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.

3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.

4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.

5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.

6. Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.

7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.

8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.

9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient’s care. Primary external customers include patients and their families, physician office staff and third-party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED is required.

Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.

Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Associate’s degree preferred.

CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA)

CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM)

Knowledge of medical terminology or healthcare systems.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

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Refine Your Search

customer relations representative jobs in phoenix, az

Acute Patient Access Services Representative

HVAC Service Supervisor

Field Sales Consultant - Phoenix Metro Area

Asset-Based Trucking Sales Representative

Nursing Director Surgical Services

Inside Sales Representative

Regional Leasing Consultant - The District at Biltmore

Program Supervisor

Field Program Specialist - AZ

Nursing Director (RN) - ER

Superintendent - Commercial

Client Service Representative

Phoenix Branch - Branch Support Services Representative

Customer Service Representative

Service Representative

Customer Relations Representative - State Farm Agent Team Member

Client Service Representative

Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

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