Top 20 Direct support associate Jobs in Phoenix, Az

Client Service Associate II - National General
National General —Phoenix, AZ
- $19 an hour
- Online Application
- Remote
- High school diploma or GED
- US work authorization
- Fair chance
Behavioral Health Associate
Neuropsychiatric Hospitals —Phoenix, AZ
- Full-time
- Psychiatry
- Inpatient
- High school diploma or GED
- Health insurance
- Dental insurance
Remote Response Associate, Roadside Assistance (CSR)
Agero —Phoenix, AZ
- $16.25 an hour
- Weekends as needed
- Remote
- Background check
- Hospitality
- Criminal background check
- Paid training
- Paid holidays
Quick Apply
5d
Client Service Senior Associate
JPMorganChase —Tempe, AZ
- Full-time
- Google Workspace
- Bachelor of Science
- Research
- Health insurance
- Tuition reimbursement
Office Hospitality Associate / Coordinator – Full-Time
Equity Methods —Scottsdale, AZ
- Full-time
- Microsoft Outlook
- Sanitation
- Office
Part-Time Community Associate
International Workplace Group plc —Phoenix, AZ
- $19.17 an hour
- Part-time
- 18 years or older
- Computer literacy
- English
- Paid holidays
- Paid time off
2d
Associate Client Advocate
WTW —Phoenix, AZ
- $90,000 - $120,000 a year
- Full-time
- Mid-level
- Analysis skills
- Presentation skills
- Paid jury duty
- Health savings account
Office Hospitality Associate / Coordinator – Part-Time
Equity Methods —Scottsdale, AZ
- Part-time
- Microsoft Outlook
- Sanitation
- Office
Account Management Associate, C&F Stop Loss - Hybrid
Crum & Forster —Phoenix, AZ
- $44,400 - $65,100 a year
- Hybrid work
- Mid-level
- High school diploma or GED
- Data entry
- Employee stock purchase plan
- Health insurance
Admin. Associate, Production (Temporary Contract)
LG Energy Solution Michigan, Inc. —Phoenix, AZ
- Temporary
- Administrative experience
- High school diploma or GED
- Organizational skills
Quick Apply
Automotive Service BDC Associate
Earnhardt Ford —Chandler, AZ
- $16.50 an hour
- Part-time
- Background check
- Clean driving record
- Dealership
- Opportunities for advancement
Quick Apply
Licensed Associate Counselor
Flourish Together Therapy —Phoenix, AZ
- $70,000 - $83,160 a year
- Private practice
- Mid-level
- Office
- Health insurance
- Paid time off
Quick Apply
Part-time Licensed Associate Clinician
Terros Health —Phoenix, AZ
- Part-time
- Customer service
- Adults
- Mid-level
- Wellness program
- Disability insurance
Bilingual Associate Mental Health Therapist- Remote, Arizona
Ascend Healthcare —Phoenix, AZ
- $68,000 - $85,000 a year
- Extended hours
- Remote
- Spanish
- English
- Mid-level
- Continuing education credits
- Disability insurance
Quick Apply
2d
Licensed Associate Behavioral Health Counselor - Bilingual in Spanish
NATIVE HEALTH —Phoenix, AZ
- $73,321 a year
- Full-time
- LMFT
- Spanish
- Clean driving record
- Paid holidays
- Health insurance
Quick Apply
5d
Practice Support Associate - West Advisor Group
Thrivent —Phoenix, AZ
- Contract
- Microsoft Excel
- Research
- Administrative experience
Quick Apply
Associate Supervisor PT
Center for Autism and Related Disorders —Phoenix, AZ
- 8 hour shift
- Microsoft Outlook
- Current TB test
- HIPAA
- Paid training
- Relocation assistance
Quick Apply
Associate Supervisor (BCaBA)
Center for Autism and Related Disorders —Phoenix, AZ
- $55,000 - $110,000 a year
- 8 hour shift
- Microsoft Outlook
- Current TB test
- HIPAA
- Paid training
- Relocation assistance
Quick Apply

Discover related jobs

Based on your search for direct support associate jobs.

Dental Front Office Assistant
Martin Dental - Chandler —Chandler, AZ
Prior experience with dental scheduling, phone communication, and front desk required. Answer multi-line phone systems with excellent phone etiquette,…
$22 - $25 an hour
Quick Apply
13d
Front Desk Coordinator
Silverleaf Club —Scottsdale, AZ
Greet guests warmly, using proper salutations and a welcoming demeanor. The ideal candidate will be responsible for managing reservations, assisting guests, and…
From $18 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Delivery Station Customer Service Associate, SDS
Amazon.com Services LLC —Etna, OH
Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. Bachelor's degree or equivalent.
$18 - $25 an hour
Associate Director of Clinical Services and Escalation
THE VILLAGE NETWORK —Columbus, OH
A minimum of 2 years of supervisory experience in the OhioRISE Program or at minimum of 5 years clinical supervisory experience in a related field.
$71,327 - $76,905 a year

Show more jobs in cities nearby

I want to receive the latest job alert for direct support associate in phoenix, az

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

direct support associate jobs near phoenix, az

Hospitality Coordinator jobs in Scottsdale, AZ

Behavioral Health Counselor jobs in Phoenix, AZ

Mental Health Therapist jobs in Phoenix, AZ

Board Certified Assistant Behavior Analyst jobs in Phoenix, AZ

Mental Health Technician jobs in Phoenix, AZ

Senior Customer Service Representative jobs in Phoenix, AZ

Behavioral Health Professional jobs in Phoenix, AZ

Client Advocate jobs in Phoenix, AZ

Associate Manager jobs in Phoenix, AZ

Production Associate jobs in Phoenix, AZ

Community Associate jobs in Phoenix, AZ

Customer Service Representative jobs in Phoenix, AZ

Hospitality Aide jobs in Texas

Hospitality Coordinator jobs in Charlotte, NC

Patient Care Coordinator jobs in Chicago, IL

Hospitality Coordinator jobs in Houston, TX

Hospitality Coordinator jobs in Irving, TX

Corporate Hospitality jobs in Chicago, IL

Hospitality Coordinator jobs in Las Vegas, NV

Hospitality Coordinator jobs in City Of New York, NY

Client Service Associate II - National General

National General -
Phoenix, AZ

Apply Now

Job Details

$19 an hour

Benefits

Internet reimbursement

Qualifications

Insurance claims inquiry response
Customer records maintenance
Escrow
Managing customer accounts
Insurance products customer support
Account maintenance
Phone communication
Spreadsheets
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Managing clients in a customer support role
Mortgage customer account management
Financial services
Productivity software
Customer support for financial loans
Handling account queries
Documentation Handling
Escalation handling
Communication skills
Technical Proficiency
Entry level
Under 1 year
Property insurance knowledge
Client interaction via phone calls
Excel data analysis

Full Job Description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

The Client Service Associate plays a key role in a specialized, mortgage servicing environment, supporting lenders by managing borrower and insurance-related inquiries within a high-volume call center setting. This position focuses on assisting customers with mortgage accounts, escrow accounts, property insurance questions, and claims-related concerns.

The associate is responsible for delivering high-quality customer service, resolving inquiries efficiently, often within a single interaction, and handling escalated situations with empathy and professionalism. This role requires strong communication, analytical thinking, and technical proficiency to navigate systems and ensure accurate account handling.

Key Responsibilities

Handle a high volume of inbound calls (60–80 calls per shift) from borrowers, insurance agents, and carriers related to mortgage servicing, escrow accounts, and property insurance
Provide clear guidance on property insurance requirements, premium disbursements, and claims-related inquiries
Strive for one-call resolution by efficiently addressing customer needs and minimizing repeat contacts
Manage and de-escalate complex or sensitive customer interactions while maintaining a high level of professionalism and empathy
Process and facilitate property insurance premium disbursements accurately and in a timely manner
Maintain detailed and accurate documentation in internal systems, including account notes and updates
Meet and maintain performance expectations, including availability, schedule adherence, and attendance standards
Utilize internal tools and Microsoft Office applications (including Excel) to analyze account details and support customer inquiries

Preferred Skills & Qualifications

Strong communication and active listening skills, with the ability to explain complex mortgage and insurance concepts clearly
Proven ability to handle escalated calls with empathy, professionalism, and problem-solving focus
Solid analytical and critical-thinking skills to assess account details and resolve issues effectively
Demonstrated commitment to delivering a positive customer experience and high satisfaction outcomes
Technical proficiency with Microsoft Office Suite, particularly Excel, and ability to learn new systems quickly
Ability to thrive in a fast-paced, high-volume call center environment

Education & Experience

High School Diploma or GED (preferred)
0–2 years of customer service, call center, financial services, or mortgage-related experience (preferred)

#LI-ED2

Skills

Business Support, Client Facing, Consumer Protection, Quality Control (QC), Service Delivery

Compensation

Compensation for this role is $19/hr.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Apply Now

Refine Your Search

direct support associate jobs in phoenix, az

Client Service Associate II - National General

Behavioral Health Associate

Remote Response Associate, Roadside Assistance (CSR)

Client Service Senior Associate

Office Hospitality Associate / Coordinator – Full-Time

Part-Time Community Associate

Associate Client Advocate

Office Hospitality Associate / Coordinator – Part-Time

Account Management Associate, C&F Stop Loss - Hybrid

Admin. Associate, Production (Temporary Contract)

Automotive Service BDC Associate

Licensed Associate Counselor

Part-time Licensed Associate Clinician

Bilingual Associate Mental Health Therapist- Remote, Arizona

Licensed Associate Behavioral Health Counselor - Bilingual in Spanish

Practice Support Associate - West Advisor Group

Associate Supervisor PT

Associate Supervisor (BCaBA)

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for direct support associate in phoenix, az

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected