Top 80 Direct support manager Jobs in Phoenix, Az

Call Center Team Manager
Global Lending Services —Tempe, AZ
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Customer Support Supervisor, Escalations & QA
Kikoff —Phoenix, AZ
- $73,000 - $98,000 a year
- Senior level
- 4 years
- Leadership
9d
Manager, Fraud Operations
Whatnot —Phoenix, AZ
- $140,000 - $160,000 a year
- Full-time
- Remote
- Mid-level
- Supervising experience
- Presentation skills
- Paid parental leave
- Health insurance
Member Service Center Team Manager
Global Credit Union —Glendale, AZ
- $69,557 - $112,677 a year
- 8 hour shift
- Mid-level
- High school diploma or GED
- Experience equivalent to degree accepted
- Health savings account
- Paid holidays
Operations Manager
HEALTHPLANONE, LLC —Phoenix, AZ
- Full-time
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
PWM Client Services Team Leader
U.S. Bank National Association —Scottsdale, AZ
- $75,820 - $89,200 a year
- Full-time
- Bachelor's degree
- US work authorization
- Fair chance
- Paid holidays
- Disability insurance
Senior Manager, Workforce Management - GUS
W.W. Grainger —Tempe, AZ
- $113,900 - $189,900 a year
- Call employer
- Remote
- 3 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Dental insurance
Partner Success Manager
Payabli —Phoenix, AZ
- Full-time
- 3 years
- Analysis skills
- Continuous improvement
- Health savings account
- Health insurance
Group Home Manager Central Phoenix
Legend DDD Services —Phoenix, AZ
- Full-time
- CPR Certification
- English
- Mid-level
- Health insurance
- Opportunities for advancement
Quick Apply
Receptionist / manager
Adja African braiding and salon —Phoenix, AZ
- $30 - $50 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Computer literacy
Quick Apply
10d
ABA Clinical Supervisor
Arizona Institute for Autism (AIA) —Scottsdale, AZ
- Up to $70,000 a year
- Full-time
- Management
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
14d
Client Service Leader
Gallagher Benefit Services —Scottsdale, AZ
- Full-time
- Office
- Bachelor's degree
- Travel
- Paid parental leave
- Health savings account
Account Manager of Client Services
OnePoint Patient Care —Tempe, AZ
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
Customer Success Manager
Apriva —Phoenix, AZ
- 5 years
- Bachelor's degree
- Travel
Quick Apply
Group Home Manager NOW HIRING!!
VEMA Corporation —Phoenix, AZ
- Full-time
- CPR Certification
- Mid-level
- Ability to lift 50 pounds
- Opportunities for advancement
Quick Apply
1d
Group Home Manager NOW HIRING!
VEMA Corporation —Phoenix, AZ
- Full-time
- CPR Certification
- Mid-level
- Ability to lift 50 pounds
- Opportunities for advancement
Quick Apply
Manager, Customer Experience
Benepass —Chandler, AZ
- $100,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Organizational skills
- Commuter assistance
- Health insurance
20h
Group Home Manager/West Valley FREE HEALTH BENEFITS
Legend DDD Services —Glendale, AZ
- CPR Certification
- Writing skills
- BLS Certification
Quick Apply
Group Home Manager
ARIZONA DREAM TEAM 1 LLC —Phoenix, AZ
- Background check
- 18 years or older
- Vital signs
- Health insurance
- Dental insurance
Quick Apply
Client Services Manager, Home Care
BAYADA Home Health Care —Scottsdale, AZ
- Urgently hiring
- Medical office experience
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply

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Call Center Team Manager

Global Lending Services -
Tempe, AZ

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Volunteer time off

Qualifications

Employee relationship building
Bachelor's degree

Full Job Description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!

o Competitive base pay and performance bonuses, dependent on role

o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

o 401K with employer match and 100% immediate vesting

o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

o Paid Volunteer Time Off (VTO) Annually

o Tuition Reimbursement

o Parental Leave

o Business casual work environment

What does it mean to be a Call Center Team Manager with GLS?

The Call Center Team Manager is responsible for the management of all aspects of their assigned team. This position will manage and execute programs, policies, and systems to minimize delinquency and reduce losses. In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance to policies.

How will you drive value within the organization as a Call Center Team Manager?

Oversee an assigned segment of escalations activities to monitor performance, manage overall quality and customer experience, and continuously drive process improvement
Directly supervise employees, including:
Exercise management authority concerning staffing, performance evaluations, and terminations
Review and approve employee time sheets and requests for time off
Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis
Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations
Review, analyze, and interpret reports to gauge team performance and develop call strategies for improvement
Conduct team meetings and continuous training sessions with respective team or the department
Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed
Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies
Handle escalated calls and disputes and maintain professional phone etiquette skills
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates, vendors, and members of management
Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers

What should you already know to be successful in the role?

Minimum of Bachelor’s degree required
Minimum of three (3) years’ experience in a supervisory or leadership position in loss prevention or a related field preferred
Experience with consumer lending/auto financing preferred
Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Excellent oral and written communication skills
Team player that can adapt in a fast pace and changing environment

Employment Requirements:

This is an exempt-level position whereby business needs will dictate the exact work schedule, which should be expected to vary at times.
Talk and hear to exchange accurate information
Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
The position does not require travel

2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

Quick Apply

Refine Your Search

direct support manager jobs in phoenix, az

Call Center Team Manager

Customer Support Supervisor, Escalations & QA

Manager, Fraud Operations

Member Service Center Team Manager

Operations Manager

PWM Client Services Team Leader

Senior Manager, Workforce Management - GUS

Partner Success Manager

Group Home Manager Central Phoenix

Receptionist / manager

ABA Clinical Supervisor

Client Service Leader

Account Manager of Client Services

Customer Success Manager

Group Home Manager NOW HIRING!!

Group Home Manager NOW HIRING!

Manager, Customer Experience

Group Home Manager/West Valley FREE HEALTH BENEFITS

Group Home Manager

Client Services Manager, Home Care

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