Top 131 Direct support supervisor Jobs in Phoenix, Az

Call Center Team Manager
Global Lending Services —Tempe, AZ
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Operations Manager - Legal
RR Donnelley —Phoenix, AZ
- $83,000 - $87,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Quick Apply
Manager, Fraud Operations
Whatnot —Phoenix, AZ
- $140,000 - $160,000 a year
- Full-time
- Remote
- Mid-level
- Supervising experience
- Presentation skills
- Paid parental leave
- Health insurance
Customer Support Supervisor, Escalations & QA
Kikoff —Phoenix, AZ
- $73,000 - $98,000 a year
- Senior level
- 4 years
- Leadership
12d
Manager, Customer Experience
Benepass —Chandler, AZ
- $100,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Organizational skills
- Commuter assistance
- Health insurance
3d
Member Service Center Team Manager
Global Credit Union —Glendale, AZ
- $69,557 - $112,677 a year
- 8 hour shift
- Mid-level
- High school diploma or GED
- Experience equivalent to degree accepted
- Health savings account
- Paid holidays
Patient Communication Center Supervisor-Baseline West
MOUNTAIN PARK HEALTH CENTER —Phoenix, AZ
- Mid-level
- High school diploma or GED
- Clinic
5d
Receptionist / manager
Adja African braiding and salon —Phoenix, AZ
- $30 - $50 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Computer literacy
Quick Apply
13d
Senior Manager, Workforce Management - GUS
W.W. Grainger —Tempe, AZ
- $113,900 - $189,900 a year
- Call employer
- Remote
- 3 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Dental insurance
Partner Success Manager
Payabli —Phoenix, AZ
- Full-time
- 3 years
- Analysis skills
- Continuous improvement
- Health savings account
- Health insurance
Group Home Manager Central Phoenix
Legend DDD Services —Phoenix, AZ
- Full-time
- CPR Certification
- English
- Mid-level
- Health insurance
- Opportunities for advancement
Quick Apply
Operations Manager
HEALTHPLANONE, LLC —Phoenix, AZ
- Full-time
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Group Home Manager/West Valley FREE HEALTH BENEFITS
Legend DDD Services —Glendale, AZ
- CPR Certification
- Writing skills
- BLS Certification
Quick Apply
Mgr, Field Service
Lam Research —Chandler, AZ
- Mid-level
- Supervising experience
- Bachelor's degree
Manager, Quality Assurance
The RealReal —Phoenix, AZ
- $73,440 - $95,000 a year
- Full-time
- 5 years
- Merchandising
- SQL
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Operations Supervisor / Contact Center
EMCOR Facilities Services, Inc. —Tempe, AZ
- $65,000 - $75,000 a year
- Weekends as needed
- Microsoft Office
- High school diploma or GED
- Electrical experience
2d
Shift Supervisor
St Vincent De Paul —Phoenix, AZ
- $23 - $25 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Customer Success Manager
Apriva —Phoenix, AZ
- 5 years
- Bachelor's degree
- Travel
Quick Apply
Manager III (M3), Customer Engineer
Applied Materials —Phoenix, AZ
- $88,000 - $121,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Travel
Operations Manager
IntouchCX —Mesa, AZ
- $55,000 - $65,000 a year
- Full-time
- 3 years
- Recruiting
- Business Administration
- Dental insurance
- Paid time off
8d

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Call Center Team Manager

Global Lending Services -
Tempe, AZ

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Volunteer time off

Qualifications

Employee relationship building
Bachelor's degree

Full Job Description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!

o Competitive base pay and performance bonuses, dependent on role

o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

o 401K with employer match and 100% immediate vesting

o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

o Paid Volunteer Time Off (VTO) Annually

o Tuition Reimbursement

o Parental Leave

o Business casual work environment

What does it mean to be a Call Center Team Manager with GLS?

The Call Center Team Manager is responsible for the management of all aspects of their assigned team. This position will manage and execute programs, policies, and systems to minimize delinquency and reduce losses. In addition, this position will be responsible for hiring, training, developing, and motivating a team to achieve business goals and ensure compliance to policies.

How will you drive value within the organization as a Call Center Team Manager?

Oversee an assigned segment of escalations activities to monitor performance, manage overall quality and customer experience, and continuously drive process improvement
Directly supervise employees, including:
Exercise management authority concerning staffing, performance evaluations, and terminations
Review and approve employee time sheets and requests for time off
Motivate team members to ensure individual goals are met on a daily, weekly, monthly, and annual basis
Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations
Review, analyze, and interpret reports to gauge team performance and develop call strategies for improvement
Conduct team meetings and continuous training sessions with respective team or the department
Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed
Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies
Handle escalated calls and disputes and maintain professional phone etiquette skills
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates, vendors, and members of management
Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers

What should you already know to be successful in the role?

Minimum of Bachelor’s degree required
Minimum of three (3) years’ experience in a supervisory or leadership position in loss prevention or a related field preferred
Experience with consumer lending/auto financing preferred
Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Excellent oral and written communication skills
Team player that can adapt in a fast pace and changing environment

Employment Requirements:

This is an exempt-level position whereby business needs will dictate the exact work schedule, which should be expected to vary at times.
Talk and hear to exchange accurate information
Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
The position does not require travel

2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

Quick Apply

Refine Your Search

direct support supervisor jobs in phoenix, az

Call Center Team Manager

Operations Manager - Legal

Manager, Fraud Operations

Customer Support Supervisor, Escalations & QA

Manager, Customer Experience

Member Service Center Team Manager

Patient Communication Center Supervisor-Baseline West

Receptionist / manager

Senior Manager, Workforce Management - GUS

Partner Success Manager

Group Home Manager Central Phoenix

Operations Manager

Group Home Manager/West Valley FREE HEALTH BENEFITS

Mgr, Field Service

Manager, Quality Assurance

Operations Supervisor / Contact Center

Shift Supervisor

Customer Success Manager

Manager III (M3), Customer Engineer

Operations Manager

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