Top 96 Front desk supervisor Jobs in Phoenix, Az

Guest Services Supervisor
Great Wolf Lodge —Scottsdale, AZ
- $20 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Wellness program
- Paid parental leave
Quick Apply
4d
Front Desk Agent
Homewood Suites Phoenix - Biltmore —Phoenix, AZ
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
13d
Front Desk Supervisor
The Camby, Autograph Collection —Phoenix, AZ
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Front Desk Agent - Hilton Phoenix Resort at the Peak
Hilton Phoenix Resort at the Peak —Phoenix, AZ
- Research
- Negotiation
- Entry level
Quick Apply
12d
Front Desk Supervisor
Remington Lodging & Hospitality —Scottsdale, AZ
- 8 hour shift
- Writing skills
- Mid-level
- Office
Quick Apply
Front Office Manager - AC Hotel Phoenix-Biltmore
Schulte Hospitality Group —Phoenix, AZ
- $60,000 - $65,000 a year
- Weekends as needed
- Background check
- Writing skills
- Basic math
- Paid parental leave
- Paid holidays
Quick Apply
3d
Assistant Manager - Room Operations
Marriott International, Inc —Scottsdale, AZ
- $25.77 - $29.33 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Administrative Coordinator (Student Affairs)
Paradise Valley Community College —Phoenix, AZ
- $23.60 - $30.68 an hour
- Weekends as needed
- Research
- Mid-level
- Office
- Wellness program
- 403(b) matching
Front Desk
Holiday Inn Express & Suites Phoenix Dwtn - State —Phoenix, AZ
- Full-time
- Computer literacy
- Basic math
- Hotel
Front Desk Supervisor
PHX MC Operations, LLC —Phoenix, AZ
- Weekends as needed
- Bilingual
- Mid-level
- Office
8d
Front Office Manager
Hilton N. Scottsdale @ Cavasson —Scottsdale, AZ
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health insurance
Quick Apply
Front Desk Agent
Embassy Suites Phoenix Downtown North —Phoenix, AZ
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
13h
FT - Front Desk Supervisor - Westin Tempe
CHR AZ Payroll, LLC —Tempe, AZ
- Weekends as needed
- Ability to walk for extended periods
- Writing skills
- Basic math
- Paid holidays
- Tuition reimbursement
Quick Apply
9h
Front Desk Supervisor
Crestview Management, LLC —Phoenix, AZ
- Mid-level
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Front Desk Supervisor
CCMC —Phoenix, AZ
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Paid training
- Wellness program
Quick Apply
Assistant Room Operations Manager
Marriott International, Inc —Scottsdale, AZ
- $25.77 - $28.37 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
3d
Front Desk Supervisor
Remington Hospitality —Scottsdale, AZ
- 8 hour shift
- Mid-level
- Office
- Hotel
Front Desk Supervisor
Marriott Phoenix Resort Tempe at the Buttes —Tempe, AZ
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Front Desk
The Tempest Hotel at ASU —Tempe, AZ
- Part-time
- Computer literacy
- Basic math
- Hotel
Assistant Front Office Manager
Marriott Phoenix Resort Tempe at the Buttes —Tempe, AZ
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
14d

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Guest Services Supervisor

Great Wolf Lodge -
Scottsdale, AZ

Quick Apply

Job Details

Part-time | Full-time
$20 an hour
4 days ago

Benefits

Wellness program
Paid parental leave
Health savings account
Health insurance
Dental insurance
Paid time off
On-the-job training
Parental leave
Leadership training provided
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Team leadership
Workplace dispute resolution
Employee retention
English
Team development
Customer engagement
Receptionist experience within hospitality industry
Employee engagement
Team building

Full Job Description

Pay: $20.00 per hour

At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.

Hiring immediately with full-time, part-time, and flexible scheduling

Join our Pack:

Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off

Essential Duties & Responsibilities

Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
Ensures daily success of check-in standards and operational efficiencies
Provides coaching, encouragement, and recognition to pack members regularly
Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
Understands and participates in scheduling of staff, execution of labor management and forecasting
Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
Monitors performance of agents, providing real time feedback and coaching
Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
Participates in recruitment and selection of talent for the guest service team
Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
May also assist in supervising bell, valet and night audit and other roles as needed

Basic Qualifications & Skills

High School diploma or equivalent experience
Minimum of 1 year prior experience Rooms Division/Front Desk
Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
Proficient in both written and spoken English
Ability to work flexible schedule including nights, weekends, holidays as needed

Desired Qualifications & Traits

Associate's degree or higher in hospitality or related field
Experience with Opera or similar system
Previous hotel experience, preferably in a large family resort or hotel

Physical Requirements

Ability to lift 30lbs.
Ability to stand/sit for long periods of time.
Ability to bend, stretch and twist

Application Instructions:

Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.

Position Close Date:

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.

Quick Apply

Refine Your Search

front desk supervisor jobs in phoenix, az

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