Consignment Concierge
The RealReal —Phoenix, AZ
- $20.20 - $25.99 an hour
- Full-time
- Mid-level
- 2 years
- Communication skills
- Paid parental leave
- Employee stock purchase plan
Quick Apply
9d
Assistant Manager, Client Service
The RealReal —Phoenix, AZ
- $59,608.80 - $76,663.20 a year
- Weekends as needed
- Mid-level
- Analysis skills
- Supervising experience
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Associate Photo Retoucher
The RealReal —Phoenix, AZ
- $16.50 an hour
- Full-time
- Remote
- 1 year
- Communication skills
- Entry level
- Paid parental leave
- Employee stock purchase plan
Quick Apply
1d
Store Operations Associate
The RealReal —Phoenix, AZ
- $16.00 - $17.25 an hour
- Overtime
- Inventory management
- English
- Organizational skills
- Paid parental leave
- Employee stock purchase plan
Quick Apply
8d
Digital Asset Coordinator
The RealReal —Phoenix, AZ
- $18.53 - $22.29 an hour
- Full-time
- Remote
- Computer literacy
- Mid-level
- Communication skills
- Paid parental leave
- Employee stock purchase plan
Quick Apply
1d
Assistant Manager, Receiving
The RealReal —Phoenix, AZ
- $57,000 - $80,912 a year
- Full-time
- Mid-level
- 1 year
- Communication skills
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Gemology Associate
The RealReal —Phoenix, AZ
- $30 an hour
- Full-time
- No high school diploma
- Mid-level
- Analysis skills
- Paid parental leave
- Employee stock purchase plan
Quick Apply
7d
Lead Fashion Product Handler
The RealReal —Phoenix, AZ
- $20.00 - $22.98 an hour
- Weekends as needed
- Google Workspace
- Ability to walk for extended periods
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Quick Apply
14d
Employee Experience & Inclusion Manager
The RealReal —Phoenix, AZ
- $115,000 - $125,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Senior level
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Business Development Representative
The RealReal —Phoenix, AZ
- $21 an hour
- Weekends as needed
- Remote
- Google Workspace
- Mid-level
- Business development
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Assistant Manager, Fulfillment
The RealReal —Phoenix, AZ
- $59,608.80 - $80,912.00 a year
- Full-time
- Spanish
- Mid-level
- 3 years
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Manager, Quality Assurance
The RealReal —Phoenix, AZ
- $73,440 - $95,000 a year
- Full-time
- 5 years
- Merchandising
- SQL
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Operations Strategy Program Manager
The RealReal —Phoenix, AZ
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Lab Technician
The RealReal —Phoenix, AZ
- $17 an hour
- Overtime
- Basic math
- High school diploma or GED
- Organizational skills
- Paid parental leave
- Employee stock purchase plan
Quick Apply
2d
Senior Product Manager, Customer Experience (CX)
The RealReal —Phoenix, AZ
- $169,951 - $188,835 a year
- Full-time
- Remote
- 5 years
- Analysis skills
- Product management
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Customer Returns Specialist
The RealReal —Phoenix, AZ
- $16.00 - $17.25 an hour
- Full-time
- Computer literacy
- English
- Research
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Senior Inbound Enablement Manager
The RealReal —Phoenix, AZ
- $115,000 - $125,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Travel
Quick Apply
Associate Field Sales Account Executive - Phoenix
The RealReal —Phoenix, AZ
- $60,000 - $87,500 a year
- Full-time
- Hybrid work
- Mid-level
- Business development
- Driver's License
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Photo Expediter
The RealReal —Phoenix, AZ
- $16.00 - $16.50 an hour
- Full-time
- English
- Organizational skills
- Warehouse experience
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Warehouse - Photo Production
The RealReal —Phoenix, AZ
- $16.00 - $17.25 an hour
- Weekends as needed
- English
- Organizational skills
- Warehouse experience
- Paid parental leave
- Employee stock purchase plan
Quick Apply

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gemologists jobs near phoenix, az

Consignment Concierge

The RealReal -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$20.20 - $25.99 an hour
9 days ago

Benefits

Paid parental leave
Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Customer communication
Managing clients in a customer support role
Concierge services
Customer relationship management
Relationship management

Full Job Description

About The Role

The Consignment Concierge will be the face of client relations for The RealReal. In this role, you will deliver a personalized and brand-focused experience while meeting customer expectations daily. The Consignment Concierge exudes an energetic and patient personality while focusing on the overall customer experience, first contact problem resolution, and daily productivity goals.
In order to be successful in this role, you must be someone who has experience working in a luxury or client-centric environment or has a strong history involving customer service and dealing with a diverse and elevated clientele. Motivated to continuously improve personal and company performance, works well in a team setting, possesses elevated interpersonal skills, and the curiosity to discover and delight our clients.

What You Get To Do Every Day

Provide excellent, personalized, and detailed customer service.
Provide timely and accurate resolutions to client inquiries and ensure exceptional service levels are met.
Maintain high ethical standards, professionalism, and confidentiality.
Multitask and prioritize as necessary to meet customer needs.
Represent the company with integrity and dedication.
Display a positive attitude and work with integrity when dealing with customers, consignors, and co-workers.
Highly refined verbal communication and effective follow-up skills.
Serve as primary contact for consignor escalations and support Manager in responding to client escalations/inquiries.
Troubleshoot and resolve operational/service issues and concerns with urgency.
Innovative, goal orientated, and resourceful.
Ability to manage effectively through ambiguity and complex situations
Able to work independently and make timely decisions with urgency.
Ensure quality standards meet and exceed expectations.

What You Bring To The Role

Minimum Requirements:

Minimum of 2 years previous experience working directly with very high profile, sophisticated guests
Concierge mindset
High touch resolution oriented
Effective, knowledgeable, communication skills must be at a high level
Strong client service, relationship management and interpersonal skills required
Must take initiative and be self-directed
Onsite for minimum of first 90 days
Possibility for hybrid work provided performance is maintained

Preferred Requirements:

Working knowledge of Google suite or Microsoft Suite
Experience in a fast-paced high-volume call center environment

Compensation, Benefits, + Perks

Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid parental leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Find out more about our Benefits here.

The expected hourly rate for this role is $20.2-$25.99. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Quick Apply

Refine Your Search

gemologists jobs in phoenix, az

Consignment Concierge

Assistant Manager, Client Service

Associate Photo Retoucher

Store Operations Associate

Digital Asset Coordinator

Assistant Manager, Receiving

Gemology Associate

Lead Fashion Product Handler

Employee Experience & Inclusion Manager

Business Development Representative

Assistant Manager, Fulfillment

Manager, Quality Assurance

Operations Strategy Program Manager

Lab Technician

Senior Product Manager, Customer Experience (CX)

Customer Returns Specialist

Senior Inbound Enablement Manager

Associate Field Sales Account Executive - Phoenix

Photo Expediter

Warehouse - Photo Production

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