Top 81 Global escalations specialist Jobs in Phoenix, Az

QA Investigations Specialist
Hims & Hers —Gilbert, AZ
- Full-time
- Remote
- Google Workspace
- 3 years
- Organizational skills
- Employee stock purchase plan
- Health insurance
Security Specialist, Information & Analysis
MedAire —Phoenix, AZ
- Weekends as needed
- Computer literacy
- Research
- Analysis skills
Escalations Specilist German, Global Security Organization (GSO)
Amazon.com Services LLC —Goodyear, AZ
- $22.59 - $31.73 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- AD&D insurance
- Health insurance
Escalations Specialist - Portuguese, Worldwide Operations Security (WWOS)
Amazon.com Services LLC —Goodyear, AZ
- $22.59 - $31.73 an hour
- Weekends as needed
- Writing skills
- Research
- Mid-level
- AD&D insurance
- Health insurance
Escalations Specialist - Arabic, Worldwide Operations Security (WWOS)
Amazon.com Services LLC —Goodyear, AZ
- $22.59 - $31.73 an hour
- Weekends as needed
- Writing skills
- Research
- Mid-level
- AD&D insurance
- Health insurance
Member Service Officer
Global Credit Union —Glendale, AZ
- $57,484 - $90,230 a year
- 8 hour shift
- High school diploma or GED
- Experience equivalent to degree accepted
- Financial services
- Health savings account
- Paid holidays
Escalations Specialist - Spanish, Worldwide Operations Security (WWOS)
Amazon.com Services LLC —Goodyear, AZ
- $22.59 - $31.73 an hour
- Weekends as needed
- Spanish
- Writing skills
- Research
- AD&D insurance
- Health insurance
Customer Care Specialist
Essilor and Subsidiaries —Phoenix, AZ
- Full-time
- Research
- Mid-level
- Bachelor's degree
- Health insurance
- Paid time off
Escalations Specialist Italian, Worldwide Operations Security (WWOS)
Amazon.com Services LLC —Goodyear, AZ
- $22.59 - $31.73 an hour
- Weekends as needed
- Microsoft Outlook
- Writing skills
- Research
- AD&D insurance
- Health insurance
Trade Compliance Specialist – Integrated Supply Chain
Array Technologies —Chandler, AZ
- Full-time
- Data analysis skills
- Mid-level
- Finance
Quick Apply
11d
Training Specialist
Transdev —Phoenix, AZ
- $24 - $28 an hour
- Weekends as needed
- Background check
- Classroom
- Clean driving record
- Disability insurance
- Health insurance
Team Lead - Global Solutions Onboarding
U.S. Bank National Association —Tempe, AZ
- $98,175 - $115,500 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Institutional Client Specialist, Associate/AVP - Arizona
Morgan Stanley —Tempe, AZ
- $70,000 - $115,000 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Community Operations Manager
Uber —Phoenix, AZ
- $176,779 - $212,134 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
9d
Data Center Program Manager
Microsoft —Phoenix, AZ
- $84,400 - $225,800 a year
- Full-time
- Background check
- Computer Science
- PMP
Customer Support and Business Development Specialist I
ASSA ABLOY —Phoenix, AZ
- $70,000 - $85,000 a year
- Office
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Customer Service Specialist, Operations Analyst
DSV —Mesa, AZ
- $49,440 - $61,800 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
1d
Associate Client Advocate
WTW —Phoenix, AZ
- $90,000 - $120,000 a year
- Full-time
- Mid-level
- Analysis skills
- Presentation skills
- Paid jury duty
- Health savings account
Senior Quality Control, Gummy Specialist
Hims & Hers —Gilbert, AZ
- Full-time
- Bachelor of Science
- Ability to lift 50 pounds
- Analysis skills
- Employee stock purchase plan
- Health insurance
Warehouse Operations Specialist
Expeditors —Phoenix, AZ
- Overtime
- Background check
- 18 years or older
- 11+ years
- Employee stock purchase plan
- Paid holidays
Quick Apply

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QA Investigations Specialist

Hims & Hers -
Gilbert, AZ

Apply Now

Job Details

Full-time

Benefits

Employee stock purchase plan
Health insurance
Unlimited paid time off
Dental insurance
Parental leave
Vision insurance
401(k) matching

Qualifications

Incident investigation techniques for hazard identification
USP 797
Google Workspace
Content creation for technical audiences
Investigations regulatory compliance
Quality records maintenance
Defect resolution root cause analysis
Incident report management
Preventive action implementation
Pharmacy Technician License
Technical writing experience within manufacturing
Production deviation management
TrackWise
Good documentation practices (GDP)
Quality control preventive actions
Corrective and preventive actions (CAPA)
Incident Escalation
Internal investigations
3 years
Quality reports
Bachelor's degree in engineering
Quality risk management
Decision making
Team training
Quality assurance experience within pharmaceutical industry
Compliance documentation
Organizational skills
Computer skills
Investigative reports
Productivity software

Full Job Description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

The Investigations Specialist is responsible for leading and supporting investigations into quality-related events within both 503A and 503B compounding pharmacy operations. This role collaborates with Quality Assurance (QA), Quality Control (QC), and Quality Systems to ensure thorough root cause analysis, documentation, and resolution of deviations, nonconformances, out-of-specification (OOS) results, and other quality events. The position ensures that investigations are conducted in compliance with applicable regulatory requirements, including USP <795>, <797>, <800>, FDA 503B guidance, and cGMP standards.

Key Responsibilities:

Event Investigation & Root Cause Analysis

Lead, document, and coordinate investigations of deviations, nonconformances, complaints, OOS, and other quality events.
Perform structured root cause analyses to determine true causes.
Ensure timely initiation, progress, and closure of investigations within defined quality system timelines.
Collaborate with production, QC laboratory, and QA to gather evidence and assess event impact.

Corrective and Preventive Actions (CAPA)

Identify and recommend appropriate CAPAs to prevent recurrence of issues.
Ensure CAPA actions are practical, risk-based, and aligned with regulatory and company standards.
Track CAPA implementation and verify effectiveness.

Compliance & Documentation

Prepare clear, accurate, and compliant investigation reports in accordance with internal SOPs and regulatory requirements.
Maintain complete records to support regulatory inspections and internal audits.
Escalate critical issues to Quality leadership in a timely manner.

Cross-Functional Collaboration

Work closely with QA, QC, and Quality Systems to ensure consistent application of investigation procedures.
Facilitate communication between operations, technical teams, and quality groups during investigations.
Participate in site-level quality review boards or investigation review committees.

Continuous Improvement

Identify trends across investigations and recommend systemic improvements.
Support training of staff on deviation reporting, investigation practices, and documentation standards.
Contribute to enhancement of site procedures for deviation and OOS management.

Qualifications:

Education & Experience

Bachelor’s degree preferred in a relevant discipline (science, quality, or engineering-related field) or equivalent combination of education and experience.
3+ years of related experience in quality, manufacturing, or a regulated industry may substitute for a degree.

Knowledge & Skills

Bachelor’s degree preferred in a relevant discipline (science, quality, or engineering-related field) or equivalent combination of education and experience.
3+ years of related experience in quality, manufacturing, or a regulated industry may substitute for a degree.
Strong understanding of USP <795>, <797>, <800> standards, FDA 21 CFR Parts 210 & 211, and cGMP. GDP and GLP practices preferred.
Excellent attention to detail, documentation practices, and organizational skills.
Experience with investigations, deviation management, and escalation procedures.
Proficiency in Google Workspace and familiarity with quality systems software.
Strong interpersonal and communication skills (written and verbal).
Pharmacy Technician or trainee license or willingness to acquire.
Excellent written communication and technical writing skills.
Strong collaboration skills across multidisciplinary teams.
Ability to manage multiple investigations under tight timelines.
Proficiency in electronic quality systems (e.g., TrackWise, MasterControl) preferred.

Key Competencies:

Analytical and detail-oriented mindset.
Strong problem-solving and decision-making abilities.
Clear and professional communication skills.
High sense of accountability and ownership.
Ability to work independently and in cross-functional teams.

Our Benefits (there are more but here are some highlights):

Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
401k benefits with employer matching contribution
Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.

Apply Now

Refine Your Search

global escalations specialist jobs in phoenix, az

QA Investigations Specialist

Security Specialist, Information & Analysis

Escalations Specilist German, Global Security Organization (GSO)

Escalations Specialist - Portuguese, Worldwide Operations Security (WWOS)

Escalations Specialist - Arabic, Worldwide Operations Security (WWOS)

Member Service Officer

Escalations Specialist - Spanish, Worldwide Operations Security (WWOS)

Customer Care Specialist

Escalations Specialist Italian, Worldwide Operations Security (WWOS)

Trade Compliance Specialist – Integrated Supply Chain

Training Specialist

Team Lead - Global Solutions Onboarding

Institutional Client Specialist, Associate/AVP - Arizona

Community Operations Manager

Data Center Program Manager

Customer Support and Business Development Specialist I

Customer Service Specialist, Operations Analyst

Associate Client Advocate

Senior Quality Control, Gummy Specialist

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