Top 68 Helpdesk technician Jobs in Phoenix, Az

IT Help Desk
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
IT Support Technician I
U.S. Courts —Phoenix, AZ
- $51,633 - $83,960 a year
- Online Application
- Microsoft Outlook
- Word processing
- Pass drug screening
- Paid parental leave
- Paid holidays
10d
Desktop Support Technician
Servbank, sb Inc. —Phoenix, AZ
- $49,920 - $64,100 a year
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
IT Support Technician I
U.S. District Court - District of Arizona —Phoenix, AZ
- $51,633 - $83,960 a year
- Online Application
- Microsoft Outlook
- Word processing
- Pass drug screening
IT Helpdesk Technician
Roberts Resorts —Scottsdale, AZ
- Full-time
- Google Workspace
- Computer science
- Microsoft Excel
- Paid holidays
- Disability insurance
IT Helpdesk Technician
Roberts Resorts & Communities —Scottsdale, AZ
- Full-time
- Google Workspace
- Computer science
- Microsoft Excel
- Paid holidays
- Disability insurance
Quick Apply
Help Desk Technician
Updike Distribution Logistics LLC —Phoenix, AZ
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
IT Support Technician
A1 Garage Door Service —Phoenix, AZ
- $26.44 - $28.85 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
11d
IT Help Desk Level 1
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
Quick Apply
Help Desk Technician
Arizona Priority Care —Chandler, AZ
- $26 - $29 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
1d
IT Help Desk Technician (Level I)
Inventiv Technologies, LLC —Scottsdale, AZ
- Full-time
- Office
- Microsoft Office
- High school diploma or GED
Quick Apply
IT Technician (Onsite)
NeedThese —Phoenix, AZ
- $19.23 - $20.31 an hour
- Full-time
- School experience
- Google Workspace
- Clean driving record
- Paid holidays
- Health insurance
Quick Apply
Tech Support (Service Desk Technician)
One Step —Phoenix, AZ
- $19 - $23 an hour
- Full-time
- Mid-level
- Microsoft Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician - Level 1
B&F Contracting —Phoenix, AZ
- $20 - $25 an hour
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
3d
IT On-Site Support Technician
WSP —Tempe, AZ
- $60,800 - $83,600 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
Associate Analyst/Analyst, IT Help Desk
American Airlines —Phoenix, AZ
- Mid-level
- Windows
- Analysis skills
- Health insurance
- Dental insurance
3d
IT Technician
Mint Cannabis —Guadalupe, AZ
- $50,000 - $60,000 a year
- Weekends as needed
- Google Workspace
- Clean driving record
- Ability to walk for extended periods
Quick Apply
4d
IT Hardware Technician
Exclusent, Inc. —Mesa, AZ
- $28 an hour
- Full-time
- Office
- High school diploma or GED
- In-person
Quick Apply
PC Technician
Pollard Banknote Limited —Phoenix, AZ
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- 1 year
- Profit sharing
- Health insurance
Quick Apply
Information Technology Specialist I
Arizona Center for Cancer Care —Scottsdale, AZ
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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helpdesk technician jobs near phoenix, az

IT Help Desk

Trapp Technology -
Phoenix, AZ

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Job Details

Full-time
$17 - $24 an hour

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED
CompTIA A+

Full Job Description

Company Description

Trapp Technology is a managed services provider delivering cloud, IT, and cybersecurity solutions to businesses across the United States. We help organizations simplify technology, improve security, and support growth through proactive, fully managed services.

Role Summary

The Service Delivery Technician I provides technical support to clients within Trapp Technology’s managed IT services environment through tickets, chat, and phone support. This role troubleshoots customer issues, maintains server and workstation performance, and ensures timely resolution while delivering an excellent customer experience.

This position also serves as a technical resource for Level I technicians by providing guidance, answering questions, and assisting with escalated issues. We are looking for technicians who take ownership of problems, communicate proactively with clients and teammates, and enjoy developing their technical skills while supporting others.

For experienced candidates, this role may follow a Level 2 development track. Experienced new hires participate in structured onboarding and training and if eligible, transition into the Service Delivery Technician II upon successful completion of defined training milestones.

Full-time remote position. Must be located in Greater Phoenix, Arizona.
Pay Rate: $17.00–$24.00/hour depending on experience.
Schedule: Monday–Friday, 10:00 AM–7:00 PM (Arizona)

Key Responsibilities

Maintains availability to receive escalated inbound calls, support tickets, and web chats.
Interprets customer-reported issues, troubleshoots effectively, provides solutions, and documents interactions clearly.
Supports and assists Level I technicians by providing technical direction and answering questions in team communication channels promptly.
Assesses customer technical support needs and routes or resolves tickets using documented procedures and available tools.
Provides technical guidance by identifying problems, researching solutions, following knowledgebase articles, and guiding clients through corrective steps.
Proactively creates and updates knowledge base articles and documentation.
Achieves predetermined service and performance goals
Follows designated workflows and escalation procedures while maximizing support efficiency.
Participates in Trapp internal meetings and required Trainings
Maintains a professional image and demonstrates and adheres all Trapp Policies and Procedures
Other Duties as assigned

Short-Term Success Metrics (First 90 Days)

During the first 90 days, technicians participate in structured onboarding focused on Trapp Technology’s internal systems, technologies, services, and processes. Success includes:

Completing required onboarding and technical training modules
Demonstrating proficiency with internal tools, workflows, and documentation standards
Effectively supporting customers through ticket, chat, and phone channels under guidance
Following escalation procedures and service delivery expectations
Demonstrating technical readiness to support Level I technicians and handle escalated issues
Meeting defined quality, communication, and performance expectations

Successful completion of these milestones is required for transition into the Service Delivery Technician II role.

Qualifications

High school diploma required
CompTIA A + certification required
2+ years of technical customer support experience or help desk experience (MSP experience preferred).
Strong troubleshooting skills with the ability to isolate and resolve issues quickly
Excellent communication skills, including verbal, written, and active listening abilities
Ability to compose grammatically correct, concise, and accurate notes
Ability to thrive in a fast-paced, technically advanced environment

Work Environment & Benefits

Trapp Technology and ArmorPoint take pride in a workplace defined by positivity, respect, and collaboration – where a strong work ethic, innovation, and mutual trust drive personal and company growth. We value our team members and offer a competitive benefit package, as listed below:

100% employer-funded insurance for employee-only medical, dental, and vision coverage
Generous employer-funded insurance for family medical, dental, and vision coverage
401 (k) plan with company match
Employer-sponsored life insurance
Paid parental leave
3 weeks of paid time off, accrued annually
8 company-paid holidays and 2 floating holidays each year
Certification and training reimbursement program for approved learning expenses
100% remote position (must be located within an approved state in the United States)
Company equipment provided

Quick Apply

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helpdesk technician jobs in phoenix, az

IT Help Desk

IT Support Technician I

Desktop Support Technician

IT Support Technician I

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IT Helpdesk Technician

Help Desk Technician

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IT Help Desk Level 1

Help Desk Technician

IT Help Desk Technician (Level I)

IT Technician (Onsite)

Tech Support (Service Desk Technician)

IT Support Technician - Level 1

IT On-Site Support Technician

Associate Analyst/Analyst, IT Help Desk

IT Technician

IT Hardware Technician

PC Technician

Information Technology Specialist I

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