Top 2642 Hospitality management Jobs in Phoenix, Az

Front Desk Manager
Marriott International, Inc —Scottsdale, AZ
- $61,000 - $78,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Assistant Front Desk Manager
Marriott International, Inc —Scottsdale, AZ
- $25.48 - $28.85 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
5d
General Manager
AC Scottsdale Old Town —Scottsdale, AZ
- $140,000 - $155,000 a year
- Weekends as needed
- Bilingual
- Ability to walk for extended periods
- 5 years
Hotel Manager, The Phoenician, a Luxury Collection Resort Scottsdale
Marriott International, Inc —Scottsdale, AZ
- $192,000 - $263,550 a year
- Full-time
- 6 years
- Bachelor's degree
- Business Administration
Assistant General Manager
Home2 Suites/Tru Scottsdale Salt River —Scottsdale, AZ
- From $75,000 a year
- Full-time
- Mid-level
- Hotel
- Communication skills
Quick Apply
General Manager
Four Pillars Lodging, LLC —Glendale, AZ
- Full-time
- Mid-level
- High school diploma or GED
- Team management
Quick Apply
Restaurant General Manager
Author & Edit Hospitality —Phoenix, AZ
- $115,000 - $130,000 a year
- Full-time
- Inventory management
- 5 years
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Assistant Event Operations Manager
Marriott International, Inc —Scottsdale, AZ
- $29.81 - $39.90 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Membership Engagement Manager
The Global Ambassador Hotel —Phoenix, AZ
- $70,000 - $75,000 a year
- Weekends as needed
- Management
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d
Guest Service Manager
Arizona Grand Resort & Spa —Phoenix, AZ
- Full-time
- Clean driving record
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Front Office Manager - AC Hotel Phoenix-Biltmore
Schulte Hospitality Group —Phoenix, AZ
- $60,000 - $65,000 a year
- Weekends as needed
- Background check
- Writing skills
- Basic math
- Paid parental leave
- Paid holidays
Quick Apply
Guest Services Manager - Bell Stand Operations
Marriott International, Inc —Scottsdale, AZ
- $30.29 - $38.94 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
- On-the-job training
10d
Resort Manager
THE SCOTTSDALE RESORT & SPA —Scottsdale, AZ
- Full-time
- Microsoft Word
- Sales
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Assistant Manager - Front Office
Marriott International, Inc —Scottsdale, AZ
- $25.77 - $28.37 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
12d
Membership Engagement Manager
Author & Edit Hospitality —Phoenix, AZ
- $70,000 - $75,000 a year
- Weekends as needed
- Management
- Writing skills
- Research
- Health insurance
- Dental insurance
10d
LN Venues, Backstage Facility and Hospitality Manager - Talking Stick Resort Amp
Live Nation —Phoenix, AZ
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Rooms Operations Manager
Marriott International, Inc —Chandler, AZ
- $60,000 - $73,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
- Employee discount
Banquet Manager
The Global Ambassador Hotel —Phoenix, AZ
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- 3 years
- Hotel
- Health insurance
- Dental insurance
Quick Apply
4d
TPS Client Advocacy and Events Manager
U.S. Bank National Association —Phoenix, AZ
- $133,365 - $156,900 a year
- Full-time
- Mid-level
- Master's degree
- Analysis skills
- Paid holidays
- Disability insurance
Spa Manager
Author & Edit Hospitality —Phoenix, AZ
- Weekends as needed
- Mid-level
- US work authorization
- Organizational skills
- Health insurance
- Dental insurance

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Front Desk Manager

Marriott International, Inc -
Scottsdale, AZ

Apply Now

Job Details

Full-time
$61,000 - $78,000 a year

Qualifications

Negotiation

Full Job Description

Additional Information
Job Number26094043
Job CategoryRooms & Guest Services Operations
Location6902 E Greenway Pkwy, Scottsdale, Arizona, United States, 85254
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $61,000-$78,000 annually
Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Apply Now

Refine Your Search

hospitality management jobs in phoenix, az

Front Desk Manager

Assistant Front Desk Manager

General Manager

Hotel Manager, The Phoenician, a Luxury Collection Resort Scottsdale

Assistant General Manager

General Manager

Restaurant General Manager

Assistant Event Operations Manager

Membership Engagement Manager

Guest Service Manager

Front Office Manager - AC Hotel Phoenix-Biltmore

Guest Services Manager - Bell Stand Operations

Resort Manager

Assistant Manager - Front Office

Membership Engagement Manager

LN Venues, Backstage Facility and Hospitality Manager - Talking Stick Resort Amp

Rooms Operations Manager

Banquet Manager

TPS Client Advocacy and Events Manager

Spa Manager

I want to receive the latest job alert for hospitality management in phoenix, az

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