Top 55 Hotel front desk supervisor Jobs in Phoenix, Az

Front Office Manager
Hilton Garden Inn Phoenix Airport —Phoenix, AZ
- From $45,000 a year
- 8 hour shift
- Computer literacy
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Assistant Front Desk Manager
Marriott International, Inc —Scottsdale, AZ
- $25.48 - $28.85 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
7d
Front Office Manager - AC Hotel Phoenix-Biltmore
Schulte Hospitality Group —Phoenix, AZ
- $60,000 - $65,000 a year
- Weekends as needed
- Background check
- Writing skills
- Basic math
- Paid parental leave
- Paid holidays
Quick Apply
Front Desk Manager
Marriott International, Inc —Scottsdale, AZ
- $61,000 - $78,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Front Desk Agent
Homewood Suites Phoenix - Biltmore —Phoenix, AZ
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Assistant Manager - Front Office
Marriott International, Inc —Scottsdale, AZ
- $25.77 - $28.37 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
14d
Front Desk Supervisor
MCR Hotels —Phoenix, AZ
- $19 - $22 an hour
- Weekends as needed
- 18 years or older
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Embassy Suites Phoenix Downtown North —Phoenix, AZ
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Front Desk
Holiday Inn Express & Suites Phoenix Dwtn - State —Phoenix, AZ
- Full-time
- Computer literacy
- Basic math
- Hotel
Guest Services Manager - Bell Stand Operations
Marriott International, Inc —Scottsdale, AZ
- $30.29 - $38.94 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
- On-the-job training
12d
Director of Front Office
Omni Hotels & Resorts —Tempe, AZ
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
Quick Apply
Rooms Operations Manager
Marriott International, Inc —Chandler, AZ
- $60,000 - $73,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
- Employee discount
Operations Manager
Marriott International, Inc —Scottsdale, AZ
- $25.77 - $29.33 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Front Desk Supervisor
Crescent Hotels & Resorts LLC —Scottsdale, AZ
- Mid-level
- Hotel
- Computer skills
- 401(k) matching
Quick Apply
Front Desk Supeviser
Sonesta —Phoenix, AZ
- Weekends as needed
- Basic math
- Mid-level
- Hotel
- Paid parental leave
- Health savings account
Front Desk
Marriott International, Inc —Scottsdale, AZ
- $19.50 an hour
- Full-time
Front Office Supervisor
Homewood Suites Chandler —Chandler, AZ
- Computer literacy
- Mid-level
- Hotel
12d
Front Office Manager
AC Hotel Biltmore Phoenix —Phoenix, AZ
- $49,492.63 - $59,604.02 a year
- Full-time
- Background check
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
4d
Front Desk Agent
Marriott International, Inc —Scottsdale, AZ
- Full-time
Guest Service Supervisor/Front Desk Supervisor
ESTA Hotel LLC —Tempe, AZ
- Nights as needed
- Word processing
- Merchandising
- Mid-level
Quick Apply
7d

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Front Office Manager

Hilton Garden Inn Phoenix Airport
Phoenix, AZ

Quick Apply

Job Details

Full-time
From $45,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Referral program

Qualifications

Computer operation
Guest reservation booking
Customer communication
Computer literacy
Hotel and accommodations guest special request handling
High school diploma or GED
Attention to detail
Computer skills
Hotel and accommodations guest complaints handling

Full Job Description

Job description

This position is responsible for the management of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following Hilton high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations, and achievement of overall financial results.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests’ needs, and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Anticipates and responds to guests in a friendly and positive manner. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
People Management and Training: Responsible for interviewing, hiring, coaching, and development of front office associates. Evaluates staff performance and coaches to ensure standards are met. Works in conjunction with manager to deliver discipline/corrective action and make termination decisions. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Ensures all required training for department employees is completed and training records are maintained. Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results. Utilizes available resources and adheres to company training policies. Promotes collaboration and a positive, professional work environment.
Financial Results and Cost Control: Responsible for assisting ineffective labor management through proper scheduling, monitoring, and adjusting based on business needs. Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
Self/Workload Management: Attends all daily, weekly, and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Must have high attention to detail, good communication skills, and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem-solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines. Adheres to all Hilton Standard Operating Procedures and has reliable attendance behavior. Complies to company attendance policy in a predictable and reliable manner.
Safety/Risk Management: Conduct routine inspections of front desk operations to maintain standards per company, local, state, and federal regulations. Ensures a clean and safe work environment and follows all company procedures for guest/employee incidents.

REQUIRED SKILLS AND EXPERIENCE

Education: High school diploma or equivalent required some college or college degree preferred.

Experience/Knowledge/Skills/Abilities: 3+ years prior guest service experience required, preferably in a hospitality setting. Basic computer knowledge and excellent verbal skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.

Physical: Ability to lift, push and pull up to 75 pounds on an occasional basis

Job Type: Full-timer

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Referral program
Vision insurance

Schedule:

8 hour shift
Day shift
Evening shift
Holidays
Night shift
Overtime
Weekend availability

Education:

High school or equivalent (Required)

Experience:

Hotel experience: 3 years (Preferred)

Work Location: In person

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

Employee discount
Referral program

Ability to commute/relocate:

Phoenix, AZ 85040: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

hotel front desk supervisor jobs in phoenix, az

Front Office Manager

Assistant Front Desk Manager

Front Office Manager - AC Hotel Phoenix-Biltmore

Front Desk Manager

Front Desk Agent

Assistant Manager - Front Office

Front Desk Supervisor

Front Desk Agent

Front Desk

Guest Services Manager - Bell Stand Operations

Director of Front Office

Rooms Operations Manager

Operations Manager

Front Desk Supervisor

Front Desk Supeviser

Front Desk

Front Office Supervisor

Front Office Manager

Front Desk Agent

Guest Service Supervisor/Front Desk Supervisor

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