Top 351 It support Jobs in Phoenix, Az

Data Center Support Technician
H5 Data Centers —Chandler, AZ
- $19 - $21 an hour
- Weekends as needed
- Mid-level
- Windows
- Organizational skills
Quick Apply
Level 2 Support Engineer
All Copy Products —Chandler, AZ
- $25 - $34 an hour
- Microsoft Excel
- Azure
- Microsoft Outlook
- Commuter assistance
- Health savings account
Quick Apply
12d
IT Support Technician
CITY OF TOLLESON —Tolleson, AZ
- $24.15 - $33.82 an hour
- Full-time
- Office
- High school diploma or GED
- Driver's License
Desktop System Specialist
EBARA TECHNOLOGIES INCORPORATED —Phoenix, AZ
- $27 - $32 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
IT Service Desk Analyst
Master Electronics —Phoenix, AZ
- $24 - $28 an hour
- Full-time
- Mid-level
- Office
- Windows
- AD&D insurance
- Paid holidays
13d
Technical Support Specialist - Work From Home / Reside in AZ
MYTEK Network Solutions LLC —Phoenix, AZ
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Work from home
Quick Apply
Technician, Desktop Support, II
Carrington Mortgage Holdings —Phoenix, AZ
- $27 - $35 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Leadership
- Health insurance
- Tuition reimbursement
Data Center Technician - Phoenix East
Microsoft —Phoenix, AZ
- $23.65 - $53.70 an hour
- 12 hour shift
- Background check
- Mid-level
- 3 years
- On-the-job training
4d
IT Support Specialist I
DESERT HEIGHTS CHARTER SCHOOLS —Glendale, AZ
- $40,000 - $48,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Analysis skills
Quick Apply
14d
IT Helpdesk
Willmeng Construction —Phoenix, AZ
- 8 hour shift
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Software Support Specialist
S.M.A.R.T. —Phoenix, AZ
- $20 - $25 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
IT Support Engineer I, OTS
Amazon.com Services LLC —Phoenix, AZ
- $25 - $41 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
IT Technician
PROJECT NEW GENERATION LLC —Glendale, AZ
- $18 an hour
- Part-time
- Computer science
- Computer Science
- Analysis skills
- Opportunities for advancement
- Flexible schedule
Quick Apply
Service Desk Technician I
GTI Fabrication —Phoenix, AZ
- $23 - $27 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
IT Support Specialist
Isaac School District #5 —Phoenix, AZ
- Full-time
- Customer service
- Writing skills
- High school diploma or GED
IT Help Desk Level 1
Trapp Technology —Phoenix, AZ
- $17.00 - $22.50 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
11d
Technology Support Technician
District Support Services Center —Tempe, AZ
- $19.46 - $25.29 an hour
- Full-time
- Office
- High school diploma or GED
- Ability to sit for extended periods
- Wellness program
- 403(b) matching
PC Technician
State of Arizona —Phoenix, AZ
- $23.27 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Driver's License
- Paid parental leave
- Paid holidays
4d
IT Help Desk Level 2
Trapp Technology —Phoenix, AZ
- $22 - $28 an hour
- Remote
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
12d
Desktop Support Technician
Waaree Solar Americas Inc. —Goodyear, AZ
- Full-time
- Computer Science
- Mid-level
- 1 year
Quick Apply

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it support jobs near phoenix, az

Data Center Support Technician

H5 Data Centers -
Chandler, AZ

Quick Apply

Job Details

Full-time
$19 - $21 an hour

Qualifications

Physical security incident response
Data Center Operations
Data center experience
Fire safety
Email customer support
Facility security measures implementation
Responding to infrastructure failures
CCTV system operation (AV)
Phone communication
Operations coordination
Facilities fire safety systems
IT system monitoring
iOS
Security policy Implementation (information security management)
Mid-level
Windows
Incident Escalation
Managing clients in a customer support role
Dispatching
Control room operations
Customer engagement
Visual inspection as testing technique
Organizational skills
Patrolling
Security system monitoring (security system operation)
Emergency communication
Security escort duties
Access control management
Facility security systems
Technical support via email

Full Job Description

Position Summary

The Data Center Support Technician is responsible for managing operational integrity of the H5 Data Centers’ facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement, daily handling of incoming calls, ticket processing, incident management and coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work any shift assigned to them, weekends and holidays.

Essential Job Functions

Responsible for all aspects of physical security at the data center
- Video surveillance
- Access control administration
- Processing access requests
- Regular patrols
- Security policy enforcement
- Incident response
Customer Support
- Primary point of contact for customer requests via phone, e-mail, and portal
- Processing requests and engage with subject matter experts as appropriate
- Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s
- Provide escort duties for H5 Telco’s and vendors as well as customer vendors
- Perform basic remote hand support duties on behalf of customers
- Primary focal point for incident management and escalations
Facility Monitoring
- Monitor the health of building critical systems via BMS and visual inspection
  - Power
  - Cooling
  - Fire systems
- Monitor the health of access control, camera surveillance and perimeter intrusion
- Monitor the health of critical IT systems
  - Networks
  - Servers
- Perform incident coordination on the event of significant incidents
  - Initial response and dispatch of vendors
  - Escalate to senior management
  - Set up crisis ridge (if appropriate)
  - Sent our advisories
  - Coordinate restoration with on-site personnel

Qualifications

Education:

Minimum two (2) year college degree preferred

Experience:

Excellent interpersonal and communication skills (written and oral)
Familiar with physical security protocols
Customer service experience
IT system qualifications will be required if not already certified

Skills and Abilities

Competent in the use of Windows, MAC and IOS systems
Organization and time management skills
Must be a self-starter, able to work in a fast paced constantly changing environment
Ability to work well in a team environment or independently with minimal supervision
Comprehensive understanding of data center best practices is a bonus

Quick Apply

Refine Your Search

it support jobs in phoenix, az

Data Center Support Technician

Level 2 Support Engineer

IT Support Technician

Desktop System Specialist

IT Service Desk Analyst

Technical Support Specialist - Work From Home / Reside in AZ

Technician, Desktop Support, II

Data Center Technician - Phoenix East

IT Support Specialist I

IT Helpdesk

Software Support Specialist

IT Support Engineer I, OTS

IT Technician

Service Desk Technician I

IT Support Specialist

IT Help Desk Level 1

Technology Support Technician

PC Technician

IT Help Desk Level 2

Desktop Support Technician

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