Top 20 It support manager Jobs in Phoenix, Az

IT End User Support Client Engineering Manager
Viavi Solutions —Chandler, AZ
- Full-time
- Computer science
- Computer Science
- Supervising experience
Service Desk Team Lead
Monogram Health Inc —Tempe, AZ
- Azure
- Inventory management
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Major Incident Manager / Incident Commander - Chandler, AZ/ Jacksonville, FL
Experis —Chandler, AZ
- Contract
- Oracle
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
2d
Service Desk Lead
Galactic Minds Inc —Scottsdale, AZ
- Contract
- 6 years
- Mid-level
- Office
Quick Apply
4d
Team Lead - End User Computing
DriveTime Sales and Finance Company, LLC —Mesa, AZ
- Full-time
- Hybrid work
- Pass drug screening
- Office
- Windows
- Wellness program
- Disability insurance
Quick Apply
Tech Support Manager (Hybrid Schedule)
MOVERAS LLC —Phoenix, AZ
- $80,000 a year
- Hybrid work
- Spanish
- Microsoft Outlook
- 5 years
Quick Apply
Senior IT Support Engineer, Site Lead
Justworks —Phoenix, AZ
- $113,000 - $141,000 a year
- Hybrid work
- Google Workspace
- 5 years
- Office
- Wellness program
Quick Apply
IT Lead Support Worker - Arizona State University
Aramark —Tempe, AZ
- Weekends as needed
- Mid-level
- University
- Team management
13d
Venue Technology Supervisor - Talking Stick Resort Amphitheatre
Legends Global —Phoenix, AZ
- Part-time
- Ability to walk for extended periods
- Mid-level
- Microsoft Office
System Disruption Manager
Waymo —Tempe, AZ
- $159,000 - $196,000 a year
- Full-time
- Hybrid work
- 7 years
- Travel
- Senior level
Venue Technology Supervisor - Talking Stick Resorts Amphitheatre
Legends Global —Phoenix, AZ
- Part-time
- Ability to walk for extended periods
- Mid-level
- Windows
Senior Manager, Technical Support Engineering
Axon —Scottsdale, AZ
- Email
- Background check
- Computer Science
- Office
- Health insurance
- Dental insurance
Quick Apply
Lead Consultant
Isos Technology —Tempe, AZ
- $85,000 - $108,000 a year
- Full-time
- Remote
- Background check
- 3 years
- Continuous improvement
- 401(k)
- Paid time off
Quick Apply
ServiceNow Functional Lead
Deloitte —Tempe, AZ
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
Associate Operations Manager, Service, Labs (PM Shift) - DoorDash Dot
DoorDash USA —Phoenix, AZ
- Weekends as needed
- Driver's License
- Team management
- Clean MVR report
- Paid parental leave
- Health insurance
Quick Apply
13d
Technical Alignment Manager
One Step —Phoenix, AZ
- Full-time
- Clean driving record
- Microsoft Excel
- Azure
Quick Apply
Professional Services Manager, Vehicle Intelligence Product (ALPR)
Axon —Scottsdale, AZ
- $75,525 - $120,840 a year
- Email
- Clean driving record
- 5 years
- Driver's License
- Paid parental leave
- Health insurance
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Veterinary Technician
Arizona Veterinary Emergency & Critical Care Center —Buckeye, AZ
Answer incoming phone calls; respond with appropriate information; encourage patient exam/evaluation. Greet incoming clients/patients; facilitate medical record…
From $19 an hour
Quick Apply
10d
Sales Manager – Luxury Automotive (Jaguar Land Rover Arrowhead)
Jaguar Land Rover Arrowhead —Glendale, AZ
Coach and develop sales consultants throughout the sales process. Continuously train and develop both new and experienced sales professionals.
$120,000 - $180,000 a year
Quick Apply
14d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Manager, Information Technology - End User Support
Battelle —Columbus, OH
Bachelor's Degree in Computer and Information Systems or a more-specific, related technical field; 10 years’ experience in Information Technology; or an…
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
$41,250 - $68,750 a year

Show more jobs in cities nearby

I want to receive the latest job alert for it support manager in phoenix, az

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support manager jobs near phoenix, az

Engineering Program Manager jobs in Phoenix, AZ

Technical Support Specialist jobs in Phoenix, AZ

Venue Manager jobs in Phoenix, AZ

Technical Support Specialist jobs in Mesa, AZ

IT Support jobs in Tempe, AZ

Technical Support Specialist jobs in Chandler, AZ

Shift Leader jobs in Tempe, AZ

Incident Manager jobs in Chandler, AZ

IT Support jobs in Phoenix, AZ

Service Manager jobs in Scottsdale, AZ

Systems Project Manager jobs in Maryland

Accounting Manager jobs in Denver, CO

Remote Clinical Care Manager jobs in California

Creative Project Manager jobs in Remote

Systems Project Manager jobs in New York, NY

Systems Project Manager jobs in Southfield, MI

Systems Project Manager jobs in Riverside, CA

Engineering Program Manager jobs in Ontario, NY

Government Software Engineering jobs in Minneapolis, MN

Rn Residency Program jobs in Kirkland, WA

IT End User Support Client Engineering Manager

Viavi Solutions -
Chandler, AZ

Apply Now

Job Details

Full-time

Qualifications

Endpoint Security
Managing technical support teams
Stakeholder engagement
Mobile device support
Defect resolution root cause analysis
Managing teams in a customer support role
Defect analysis
Configuration management
Operating system updates
Application deployment
Incident Escalation
Supervising experience
Managing engineering teams
Patch management
Productivity software support
Desktop (troubleshooting support)
Leading team collaboration initiatives
System deployment
Problem management
Productivity software
Root cause analysis
Desktop administration
Cross-functional communication
Stakeholder management

Full Job Description

Summary:

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.

We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

Duties & Responsibilities:

VIAVI is seeking an experienced IT End User Support Client Engineering Manager to lead the day-to-day delivery, engineering, and operational support of enterprise end-user computing services. This role will supervise client engineering and end user support activities across device lifecycle management, endpoint configuration, software deployment, patching, workplace technology support, and service improvement initiatives.

You will play a key leadership role in improving employee experience, strengthening endpoint security and compliance, standardizing support operations, and enabling scalable, reliable workplace technology services across a global enterprise environment.

Duties and Responsibilities

Supervise daily end user support and client engineering operations to ensure timely resolution of incidents, service requests, and escalations in alignment with service expectations.
Lead endpoint lifecycle management activities, including provisioning, deployment, refresh, relocation, recovery, and decommissioning of laptops, desktops, mobile devices, and related peripherals.
Oversee client engineering standards for endpoint configuration, operating system images, software packaging, patching, policy enforcement, and device compliance.
Drive continuous improvement in end user computing services through automation, standardization, self-service capabilities, and operational process enhancements.
Partner with cybersecurity, infrastructure, identity, networking, and collaboration teams to deliver secure, integrated, and reliable workplace technology solutions.
Monitor ticket queues, service trends, endpoint health, and support metrics to identify root causes, improve service quality, and reduce recurring issues.
Coach and develop support and client engineering staff, establish clear priorities, and promote a culture of accountability, customer service, and continuous learning.
Coordinate major endpoint-related rollouts, upgrades, and technology refresh initiatives with minimal disruption to business operations.
Maintain and improve operational documentation, support procedures, knowledge articles, and technical standards to support consistency and audit readiness.
Support onboarding, transfers, and offboarding processes by ensuring timely device readiness, access coordination, and asset control.
Collaborate with vendors and internal stakeholders to evaluate new technologies, improve support models, and align end user services with business priorities.

Pre-Requisites / Skills / Experience Requirements:

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
8+ years of experience in end user support, desktop engineering, endpoint management, or workplace technology roles in a corporate enterprise environment.
2+ years of experience in a supervisory, team lead, or people management capacity supporting technical teams.
Strong experience supporting Windows endpoints, Microsoft 365, collaboration tools, mobile devices, and enterprise productivity applications.
Hands-on experience with endpoint management and software deployment platforms such as Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM/MECM), Jamf, or similar tools.
Strong understanding of device imaging, patch management, software packaging, asset lifecycle controls, and endpoint security practices.
Experience managing escalations, prioritizing operational workloads, and driving service delivery improvements using support metrics and root cause analysis.
Strong communication, organizational, and stakeholder management skills with the ability to work effectively across technical and business teams.

Preferred Qualifications

Experience in high-tech manufacturing or other complex global enterprise environments.
Experience with modern device provisioning and management capabilities such as Windows Autopilot, Apple Business Manager, mobile device management, and zero-touch deployment models.
Knowledge of endpoint security controls, encryption, compliance baselines, conditional access, and zero trust principles.
Experience supporting conference room, collaboration, and workplace technology services.
Familiarity with ITIL-based service management processes, knowledge management, and continual service improvement practices.
Relevant certifications such as Microsoft, ITIL, Jamf, or CompTIA are a plus.
Experience working with global teams, vendor partners, and onsite-offshore support delivery models.

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Apply Now

Refine Your Search

it support manager jobs in phoenix, az

IT End User Support Client Engineering Manager

Service Desk Team Lead

Major Incident Manager / Incident Commander - Chandler, AZ/ Jacksonville, FL

Service Desk Lead

Team Lead - End User Computing

Tech Support Manager (Hybrid Schedule)

Senior IT Support Engineer, Site Lead

IT Lead Support Worker - Arizona State University

Venue Technology Supervisor - Talking Stick Resort Amphitheatre

System Disruption Manager

Venue Technology Supervisor - Talking Stick Resorts Amphitheatre

Senior Manager, Technical Support Engineering

Lead Consultant

ServiceNow Functional Lead

Associate Operations Manager, Service, Labs (PM Shift) - DoorDash Dot

Technical Alignment Manager

Professional Services Manager, Vehicle Intelligence Product (ALPR)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for it support manager in phoenix, az

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected