Top 1029 Member service representative Jobs in Phoenix, Az

Data Validation Specialist
TOUCHSTONE BEHAVIORAL HEALTH —Phoenix, AZ
- From $41,500 a year
- Nursing
- Computer literacy
- Mid-level
Quick Apply
6d
Universal Service Representative I Trainee
America First Credit Union —Glendale, AZ
- Full-time
- Word processing
- Basic math
- Office
- Health savings account
10d
Wealth Management Trainee (AZ)
Bankers Life —Scottsdale, AZ
- $50,000 - $80,000 a year
- Full-time
- Customer service
- No experience needed
- Entry level
Quick Apply
Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Phoenix, AZ
- $18 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Paid training
- Dental insurance
Patient Financial Services Representative Orthopedics
Banner Health —Glendale, AZ
- Full-time
- Vital signs
- Word processing
- High school diploma or GED
19h
Patient Service Representative
Precision Dental Center —Gilbert, AZ
- $20 - $2,500 an hour
- Full-time
- Dental office
- Cleaning
- In-person
- Dental insurance
- 401(k)
Patient Financial Services Representative Endocrinology
Banner Health —Peoria, AZ
- Full-time
- Vital signs
- Word processing
- High school diploma or GED
- Opportunities for advancement
4d
Customer Care Specialist
Saia Motor Freight Line LLC —Phoenix, AZ
- $22.85 - $28.15 an hour
- Full-time
- 18 years or older
- English
- Mid-level
Quick Apply
14d
Customer Service Agent
Jet Aviation —Scottsdale, AZ
- $20 - $22 an hour
- Overtime
- English
- High school diploma or GED
- In-person
- Paid holidays
- Disability insurance
6d
ADMINISTRATIVE ASSISTANT
State of Arizona —Phoenix, AZ
- $50,715 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Public speaking
- Paid parental leave
- Paid holidays
Administrative Assistant
U.S. District Court - District of Arizona —Phoenix, AZ
- $56,876 - $92,435 a year
- Online Application
- Microsoft Outlook
- Pass drug screening
- Mid-level
Customer Service Representative
VORTEX INDUSTRIES, LLC —Phoenix, AZ
- $22.75 - $29.00 an hour
- Full-time
- Ability to walk for extended periods
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
15h
Patient Service Representative
Lakeview Dental Center —Chandler, AZ
- $20 - $25 an hour
- Full-time
- Dental office
- Cleaning
- Entry level
- Dental insurance
- 401(k)
Phoenix Branch - Branch Support Services Representative
Southwest Airlines Federal Credit Union —Phoenix, AZ
- Full-time
- Background check
- Leadership
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
5d
Customer Experience Supervisor
W.W. Grainger —Tempe, AZ
- $62,300 - $103,900 a year
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Dental insurance
6d
Customer Service Representative - Healthcare
Maximus —Phoenix, AZ
- $17.42 an hour
- Overtime
- HIPAA
- English
- High school diploma or GED
Rep, CS Banking Ops
Northern Trust Corp. —Tempe, AZ
- $41,040 - $61,560 a year
- Full-time
- Computer literacy
- Research
- US work authorization
- Health insurance
- Dental insurance
Customer Service Representative - State Farm Agent Team Member
Jay Myles - State Farm Agent —Glendale, AZ
- $48,000 - $62,000 a year
- Full-time
- Office
- Administrative experience
- Organizational skills
- Paid time off
Quick Apply
Customer Service Representative (Remote AZ)
Oscar Health —Tempe, AZ
- $19 - $21 an hour
- Remote
- Writing skills
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Representative - Seasonal
Williams-Sonoma Inc. Customer Care Centers —Phoenix, AZ
- $15 an hour
- Seasonal
- Remote
- Residential
- 1 year
- Communication skills
- Work from home
- Employee discount
12d

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Data Validation Specialist

TOUCHSTONE BEHAVIORAL HEALTH -
Phoenix, AZ

Quick Apply

Job Details

From $41,500 a year
6 days ago

Qualifications

Computer literacy
Driver's License

Full Job Description

General Summary:
This position supports the Compliance and Quality Management department through internal data validation and auditing processes. The role ensures agency compliance by verifying that the quantity and quality of service documentation, group sign-ins, and login sheets accurately reflect medical records. Additionally, the specialist facilitates employee education, reviews electronic health records, analyzes quality and performance metrics, and supports regulatory quality and compliance initiatives. By collaborating with leadership, this position drives continuous quality improvement, enhances staff competency, and maintains alignment with federal, state, accreditation, contractual, and organizational standards.

Qualifications:

Education and Experience

Any combination of education and experience that would provide the required skill and knowledge for successful performance.
High School diploma, GED equivalent or Bachelor’s degree in Healthcare Administration, Behavioral Health, Social Work, Nursing, Education, Public Health, Human Services, or a closely related field preferred.
Minimum of one (1) year of experience in healthcare, behavioral health, quality improvement, compliance, staff development, training, or related field.
Experience conducting chart reviews, audits, or quality improvement activities preferred.
Experience with accreditation standards, regulatory compliance, or performance improvement preferred.
Valid Arizona Driver's License and must reside in Arizona.
Must be at least 21 years of age.
Must possess an AZ Fingerprint Clearance Card or be eligible for one.

Knowledge, Skills, and Abilities

Knowledge of behavioral health documentation standards and regulatory requirements.
Knowledge of quality improvement principles, performance improvement methodologies, and compliance practices.
Knowledge of adult learning principles and employee training techniques.
Strong analytical and problem-solving skills with the ability to interpret data and identify trends.
Ability to prepare reports, presentations, and educational materials.
Excellent organizational, time management, and project coordination skills.
Strong verbal and written communication skills.
Ability to maintain confidentiality and exercise sound judgment.
Ability to work independently while collaborating effectively with interdisciplinary teams.
Excellent communication and interpersonal skills, with the ability to communicate complex information to a variety of audiences.
Proficient with MS Office products Excel, Work, PowerPoint, email, internet, and database navigation

Essential Functions:

Quality Improvement and Compliance

Review and verify service documentation (daily if indicated/needed), and other supporting documentation, sign in sheets, and logs to ensure all requirements are clearly identified and are accurate.
Work with assigned program staff to correct any identified errors and provide support to QM, Billing, and Clinical Operations.
Assist in conducting clinical record reviews, documentation audits, and compliance monitoring activities using established audit tools and organizational standards.
Analyze internal audit findings to identify trends, strengths, deficiencies, and opportunities for improvement.
Assist in preparing reports, dashboards, and summaries of quality indicators, audit results, training compliance, and performance improvement activities.
Monitor organizational quality metrics and assist with data collection, analysis, and reporting.
Collaborate with department leaders to identify training needs based on quality findings, performance improvement initiatives, regulatory changes, and organizational priorities.
Support implementation of performance improvement initiatives along by collaborating with leadership and program staff.
Assists with internal corrective action planning, follow-up monitoring, and documentation of quality improvement activities.
Participate in quality committees, performance improvement meetings, and compliance workgroups.
Assist with preparation for regulatory surveys, accreditation reviews, and external audits.
Maintain confidentiality of quality review information and protected health information in accordance with HIPAA and organizational policies.

Administrative Responsibilities

Maintain organized records of quality improvement activities, training documentation, audit tools, reports, and educational resources as needed.
Assist in developing and revising procedures, forms, and quality improvement documentation.
Assist in coordinating communication regarding required training, quality initiatives, and compliance activities.
Provide technical assistance to staff regarding training requirements, documentation standards, and quality improvement processes.
Perform other duties as assigned to support Quality Improvement, Compliance, and Organizational Development initiatives.

Physical Demands and Work Environment:

The Data Validation Analyst will work in an office environment, telehealth, and may be required to work outside of normal business hours to meet deadlines or attend meetings as indicated. The position may require some travel to other organizational locations or to attend meetings.

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment.
Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting is required.
Regular, predictable attendance is required
Ability to travel and drive as business demands dictate and between organization locations as needed.

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time.

Expected Behaviors:

Standards of Conduct –Consistently demonstrates knowledge of, adherence to, and willingness to promote Touchstone’s Standards of Conduct.
Safety - Follows safety policies, procedures, and Agency approved practices. Exercises good judgment when confronted with safety related decisions. Actions demonstrate that first concern is to ensure the safety of our clients/members, self, employees, community, and others (includes but is not limited to driving, work area, and living environment).
Mission - Consistently demonstrates dedication to Touchstone’s mission and vision. Support Touchstone’s philosophy of care and works with others positively and in a caring and compassionate manner.
Ethics - Conducts business in a manner that adheres to established internal and external guidelines and regulations and is regarded by others as one who will always "do the right thing." Uses Touchstone’s resources in a prudent manner. Is alert to potential risks, concerns, and violations, taking action to immediately report concerns to a supervisor or appropriate manager.

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Refine Your Search

member service representative jobs in phoenix, az

Data Validation Specialist

Universal Service Representative I Trainee

Wealth Management Trainee (AZ)

Licensed Insurance Sales Representative (Remote / Home-Based)

Patient Financial Services Representative Orthopedics

Patient Service Representative

Patient Financial Services Representative Endocrinology

Customer Care Specialist

Customer Service Agent

ADMINISTRATIVE ASSISTANT

Administrative Assistant

Customer Service Representative

Patient Service Representative

Phoenix Branch - Branch Support Services Representative

Customer Experience Supervisor

Customer Service Representative - Healthcare

Rep, CS Banking Ops

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative (Remote AZ)

Customer Service Representative - Seasonal

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