Top 41 No phone remote chat Jobs in Phoenix, Az

Customer Experience Agent
Whatnot —Phoenix, AZ
- $24.04 - $28.85 an hour
- Weekends as needed
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
- Paid parental leave
- Health insurance
Customer Experience Agent, Seller
Whatnot —Phoenix, AZ
- $28.85 an hour
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
- Paid parental leave
- Health insurance
Customer Experience Agent, High Value Items
Whatnot —Phoenix, AZ
- $24.04 - $28.85 an hour
- Full-time
- Mid-level
- 2 years
- Paid parental leave
- Health insurance
Trust & Safety Agent
Whatnot —Phoenix, AZ
- $24.04 - $28.85 an hour
- Full-time
- Remote
- Research
- Mid-level
- Bachelor's degree
- Paid parental leave
- Health insurance
Insurance Service Associate - Remote
CSAA Insurance Services, Inc. —Phoenix, AZ
- $21.38 - $28.42 an hour
- Full-time
- Remote
- Spanish
- Computer literacy
- Windows
- On-the-job training
- Work from home
7d
Customer Experience Team Lead
Whatnot —Phoenix, AZ
- $90,000 - $100,000 a year
- Full-time
- Remote
- 5 years
- SQL
- Supervising experience
- Paid parental leave
- Health insurance
Remote Response Associate, Roadside Assistance (CSR)
Agero —Phoenix, AZ
- $16.25 an hour
- Weekends as needed
- Remote
- Background check
- Hospitality
- Criminal background check
- Paid training
- Paid holidays
Quick Apply
9d
Customer Experience Associate
Benepass —Chandler, AZ
- $24 an hour
- Weekends as needed
- Hybrid work
- Bilingual
- Google Workspace
- Research
- Commuter assistance
- Health insurance
6d
Remote Chat & Text Specialist EMPACT
La Frontera Center Inc. —Phoenix, AZ
- Full-time
- Remote
- 5 years
- Adults
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
22h
Customer Care Specialist II (Manheim)
Cox Automotive —Phoenix, AZ
- $18.17 - $27.31 an hour
- Weekends as needed
- Hybrid work
- Writing skills
- Research
- Mid-level
- Paid jury duty
- Paid holidays
Remote Chat & Text Specialist EMPACT
La Frontera Arizona —Phoenix, AZ
- Full-time
- Remote
- 5 years
- Adults
- Mid-level
- AD&D insurance
- Paid holidays
1d
Bilingual Customer Support Representative
Koalafi —Phoenix, AZ
- $22 an hour
- Weekends as needed
- Remote
- Microsoft Excel
- Writing skills
- Communication skills
- Commuter assistance
- Paid holidays
Quick Apply
3d
Student Services Specialist (College Operator)
Mesa Community College —Mesa, AZ
- $19.17 - $23.99 an hour
- Weekends as needed
- Spanish
- Travel
- Ability to sit for extended periods
- Wellness program
- 403(b) matching
Remote Chat & Text Therapist EMPACT
La Frontera Arizona —Phoenix, AZ
- Full-time
- Remote
- Mid-level
- 3 years
- Analysis skills
- AD&D insurance
- Paid holidays
1d
Remote Chat & Text Therapist EMPACT
La Frontera Center Inc. —Phoenix, AZ
- Full-time
- Remote
- Mid-level
- 3 years
- Analysis skills
- AD&D insurance
- Paid holidays
Quick Apply
22h
Manager, Customer Experience
Benepass —Chandler, AZ
- $100,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Organizational skills
- Commuter assistance
- Health insurance
Remote Bilingual Specialist EMPACT
La Frontera Center Inc. —Phoenix, AZ
- Full-time
- Remote
- Mid-level
- 3 years
- Analysis skills
- AD&D insurance
- Paid holidays
Quick Apply
Solar Energy Educator
Shine Solar, LLC —Phoenix, AZ
- $50,000 - $150,000 a year
- Temporary
- Hybrid work
- Spanish
- English
- Organizational skills
- On-the-job training
- Employee discount
Quick Apply
11d
SHINE Pro Educator
Shine Solar, LLC —Phoenix, AZ
- $50,000 - $150,000 a year
- Temporary
- Hybrid work
- Spanish
- English
- Organizational skills
- On-the-job training
- Employee discount
Quick Apply
11d
Tournament Coordinator
State Basketball Championship —Scottsdale, AZ
- $22 an hour
- Temporary
- Background check
- Mid-level
- Office
Quick Apply
1d

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Customer Experience Agent

Whatnot -
Phoenix, AZ

Apply Now

Job Details

Full-time
$24.04 - $28.85 an hour

Benefits

Internet reimbursement
Paid parental leave
Health insurance
Dental insurance
Cell phone reimbursement
Adoption assistance
Pension plan
Work from home
Parental leave
Vision insurance

Qualifications

Optimizing workflow processes
Email customer support
Startup experience
Logistics customer service
Intercom
Mid-level
Post-sales issue resolution
Customer support experience within e-commerce industry
E-commerce
Financial issue resolution
Bachelor's degree
Zendesk
Continuous improvement
Customer engagement
Billing issue inquiries
Order issue resolution
2 years
Email support

Full Job Description

Location

Phoenix, AZ

Employment Type

Full time

Location Type

Remote

Department

SupportCX Agents

Compensation

$24.04 – $28.85 per hour • Offers Equity

The salary or hourly rate range may be inclusive of several levels that would be applicable to the position. Final salary or hourly rate will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary or hourly rate, not benefits or equity.

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.

Interact with buyers and sellers with a customer first attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Phoenix, AZ hub.

You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:

Weekend availability required.
2+ years of Support experience handling email and/or chat services.
Understanding of Ecommerce and Marketplace operations.
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
Obsession with customers / being customer first / serving customers.
Proactive problem-solver and process-improver.
Knowledge of Collectibles is a plus.
Bachelor's degree or college experience preferred.
Previous start-up experience is a plus.

Benefits

Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
Care Benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
- All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Apply Now

Refine Your Search

no phone remote chat jobs in phoenix, az

Customer Experience Agent

Customer Experience Agent, Seller

Customer Experience Agent, High Value Items

Trust & Safety Agent

Insurance Service Associate - Remote

Customer Experience Team Lead

Remote Response Associate, Roadside Assistance (CSR)

Customer Experience Associate

Remote Chat & Text Specialist EMPACT

Customer Care Specialist II (Manheim)

Remote Chat & Text Specialist EMPACT

Bilingual Customer Support Representative

Student Services Specialist (College Operator)

Remote Chat & Text Therapist EMPACT

Remote Chat & Text Therapist EMPACT

Manager, Customer Experience

Remote Bilingual Specialist EMPACT

Solar Energy Educator

SHINE Pro Educator

Tournament Coordinator

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