Top 2497 Quality service representative Jobs in Phoenix, Az

Manager of Quality
Gold Tech Industries —Tempe, AZ
- Full-time
- Microsoft Excel
- Supervising experience
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
3d
Social Media Specialist
IRIS USA, Inc. —Surprise, AZ
- Full-time
- Microsoft Outlook
- Sales
- Marketing
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Service Representative / Customer Advocate
Carvana —Tempe, AZ
- From $20 an hour
- Weekends as needed
- Background check
- Heavy lifting
- English
- Employee stock purchase plan
- Paid holidays
Quick Apply
Clinical Lab Technician
CCRM Fertility —Scottsdale, AZ
- $62,000 - $68,000 a year
- Full-time
- Computer literacy
- Bachelor of Science
- Basic math
- Commuter assistance
- Health savings account
Quick Apply
13650A - Representative, Inside Sales
BakeMark —Phoenix, AZ
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Paid holidays
- Health insurance
12d
Senior Care Placement Specialist / Advisor (Scottsdale Territory)
Senior Care AZ —Scottsdale, AZ
- $85,000 - $100,000 a year
- Email
- Spanish
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
5d
Staff Support Representative
Entertainment Partners —Tempe, AZ
- $28 - $32 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Dental insurance
1d
Patient Placement Coordinator
Phoenix Children's Hospital —Phoenix, AZ
- Part-time
- Mid-level
- Children
- Pediatrics
3d
PRN Patient Placement Coordinator RN
Phoenix Children's Hospital —Phoenix, AZ
- PRN
- RN License
- Mid-level
- Children
Patient Placement Coordinator - PART TIME
Phoenix Children's Hospital —Phoenix, AZ
- Part-time
- RN License
- Mid-level
- Children
Mobile Driver Patient Service Rep
Arizona Diagnostic Radiology —Phoenix, AZ
- $25 - $28 an hour
- Full-time
- CDL B
- CDL A
- High school diploma or GED
- Opportunities for advancement
4d
Customer Service Representative
Shop Harbour —Phoenix, AZ
- $25 - $27 an hour
- Extended hours
- Residential
- Continuous improvement
- 1 year
Quick Apply
Insurance Authorization Rep
Blue Cloud Pediatric Surgery Centers —Phoenix, AZ
- $18 - $20 an hour
- Overtime
- Remote
- Bachelor of Science
- Medical office experience
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative- Remote
SilverRock Automotive, Inc. —Mesa, AZ
- Overtime
- Remote
- Pass drug screening
- Mid-level
- 3 years
- Wellness program
- Disability insurance
Quick Apply
2d
Executive Assistant
State of Arizona —Phoenix, AZ
- $55,000 - $63,000 a year
- Full-time
- Background check
- Writing skills
- Research
- Paid parental leave
- Paid holidays
4d
Purchasing Specialist
Primoris Renewable Energy —Scottsdale, AZ
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Continuous improvement
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative - Field Services
Invitation Homes —Chandler, AZ
- $17.90 - $31.03 an hour
- Microsoft Word
- Microsoft Outlook
- Research
- Disability insurance
- Health insurance
12d
Customer Service Representative - Import
MSC Mediterranean Shipping Company S.A. —Tempe, AZ
- Up to $50,000 a year
- Monday to Friday
- Hybrid work
- Data analysis skills
- No experience needed
- English
- Store discount
- Wellness program
4d
Patient Access Rep
Phoenix Children's Hospital —Glendale, AZ
- Part-time
- Clinic
- Children
- Travel
1d
Customer Service Representative
VORTEX INDUSTRIES, LLC —Phoenix, AZ
- $22.75 - $29.00 an hour
- Full-time
- Ability to walk for extended periods
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
12d

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Manager of Quality

Gold Tech Industries -
Tempe, AZ

Quick Apply

Job Details

Full-time
3 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Metal machining
Mechanical blueprint interpretation
Customer communication
Microsoft Excel
Defect resolution root cause analysis
Blueprint specification interpretation
Interpersonal skills
Shop math
Manufacturing facility experience
Schedule management
Dimensional measurements
Documentation tools
Supervising experience
Attention to detail
Weight measurement
Productivity software
Root cause analysis
Manufacturing company experience
General management

Full Job Description

POSITION SUMMARY

The Quality Manager leads the quality function for a multisite defense/aerospace manufacturing operation and reports to the site General Manager. This role sets quality strategy, ensures compliance with AS9100 and applicable NADCAP requirements, drives continuous improvement to reduce the cost of poor quality (COPQ), and serves as the primary point of contact for customer and supplier quality matters. The Quality Manager leads a team of Quality Engineers, Inspectors, CMM technicians and programmers, and partners closely with Engineering, Manufacturing, and Production Control to support business objectives throughout the site.

This role requires daily on-site presence at our manufacturing facility in Phoenix, Arizona

ESSENTIAL DUTIES (responsibilities include, but are not limited to)

Strategy & Continuous Improvement

Set and execute the strategic direction for the Quality department that is aligned with customer and company requiremnts
Develop initiatives to reduce the cost of poor quality (COPQ).
Collaborate with internal Customers and Suppliers to reduce the rate of nonconformance (Defect/Yield Improvement)
Set the tactical direction for the Quality Engineering and Inspection team.
Lead customer quality problem-solving using FMEA, 8D, and SPC methodologies.
Apply lean tools and statistical analysis to reduce overall inspection burden.

Quality Systems & Department Administration

Assign duties, schedule work hours and overtime for quality team, and manage recruiting, hiring, performance reviews, and discipline within the Quality department.
Ensure compliance with all customer requirements company-wide.
Implement and Maintain ISO9001-2015; ISO14001-2015; AS9100 certification and applicable NADCAP requirements.
Review KPI performance data; identify and implement improvement actions.

Customer & Supplier Management

Serve as primary contact for customer complaints, escapes, and returns through resolution.
Interface with customers as needed.
Maintain customer records and metrics for on-time delivery (OTD) and quality.
Monitor supplier performance on quality and delivery;
Coordinate supplier quality audits to verify capability and compliance.
Lead supplier NCR resolution and root cause corrective action (RCCA) correspondence.
Provide suppliers with performance feedback and identify improvement opportunities.

Inspection Operations

Direct and coordinate all inspection activities across the site.
Improve first-article turnaround time; track team performance for accountability.
Direct creation of detailed inspection plans, data collection sheets, and first-piece sheets.
Coordinate with Production Control on job prioritization.
Coordinate with Engineering, Manufacturing, and Quality Engineering to develop CMM programs for production parts as needed
Own the CMM program database and CMM inspection activities Familiarity with Zeiss CMM preferred
Monitor and continuously improve department procedures, policies, and objectives.

Material Review Board (MRB) & Corrective Action

Facilitate root cause corrective action (RCCA) for nonconformances.
Identify continual improvement opportunities to prevent recurrence.
Participate in Corrective Action Board meetings and internal NCR reviews on a regular basis.

SKILLS

· Experience working in and maintaining quality management systems per ISO9001-2015; ISO14001-2015; AS9100 certification and applicable NADCAP requirements

· Knowledge of all hand tools (Calipers, micrometers, dial indicators, GD&T, etc.)

· Blueprint reading is required

· Quality control testing and inspection experience

· Ability to work with and communicate effectively with subcontractors, staff, consultants, and customers

· Ability to coordinate and manage staff, inspection and testing

· Ability to record and organize all necessary documentation to memorialize the implementation, maintenance and effectiveness of the Quality Control Program

· Knowledge of all Microsoft Office products required

· Team player, servant leader with a great attitude, willing to learn and grow within their role

· High attention to detail is required to perform accurate measurements

Safety, Loss Prevention and Procedural Compliance:

Follows Company guidelines for managing confidential information, customer satisfaction and working with GTI personnel

· Follow safety practices such as: washing hands, wearing any required PPE for the position

· Ensures satisfactory maintenance, appearance and condition of assigned area to comply with security, safety and environmental codes and ordinances

· Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention

· Notifies Manager, Facility/EHS Director or Executive Management about any safe and secure work environment issues

· Complies with all OSHA requirements

EDUCATION

· Bachelor's degree in Industrial, Mechanical, or Manufacturing Engineering,

· Quality Systems Management, or equivalent experience.

· Minimum 10 years managing a Quality department in a semiconductor/defense/aerospace environment.

· In-depth knowledge of precision metal machining and special processes.

· Solid understanding of and experience with Quality Management Systems.

· Proven leadership and team management capability.

· Strong verbal and written communication skills.

· Experience with Customer, Internal, and Industry audit requirements

· Proficiency with Microsoft Word, Excel, and PowerPoint.

· Experience developing and executing zero-defect plans to reduce COPQ.

· Working knowledge of PDCA methodology and RCCA tools (5 Whys, 8D).

· Customer service experience in a similar or comparable work environment, strong work ethic supported by a pleasant and positive attitude of “can do” success

WORKING CONDITIONS

May be exposed to various temperature changes and work environments. Ability to sit and/or stand for long period. Work includes eye-hand coordination, repetitive arm and hand movements, along with frequent interaction with customers and other employees. Noise level is moderate.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to frequently reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 30-50 lbs. with a lifting aid. And up to 30 lbs. without aid.

· Ability to push and pull fully loaded hand trucks.

· Ability to stand and/or sit for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.

· Manual dexterity and good eye-hand coordination are necessary.

· Must be able to operate related equipment such as computers, knives, scales, wrappers, compactors

· Mental alertness is necessary to ensure safe and accurate completion of work activities.

· Requires knowledge of math, weights and measures.

· Exposure to potential hazards exists with respect to equipment and work aides necessary to perform job duties.

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

quality service representative jobs in phoenix, az

Manager of Quality

Social Media Specialist

Customer Service Representative / Customer Advocate

Clinical Lab Technician

13650A - Representative, Inside Sales

Senior Care Placement Specialist / Advisor (Scottsdale Territory)

Staff Support Representative

Patient Placement Coordinator

PRN Patient Placement Coordinator RN

Patient Placement Coordinator - PART TIME

Mobile Driver Patient Service Rep

Customer Service Representative

Insurance Authorization Rep

Customer Service Representative- Remote

Executive Assistant

Purchasing Specialist

Customer Service Representative - Field Services

Customer Service Representative - Import

Patient Access Rep

Customer Service Representative

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