Top 120 Senior customer advocate Jobs in Phoenix, Az

SAL Advocate
SCAN Health Plan —Phoenix, AZ
- $20.00 - $21.50 an hour
- Full-time
- Remote
- Background check
- Word processing
- HIPAA
- Wellness program
- Paid holidays
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Senior Director, Customer Success (RapidScale)
Cox Communications —Phoenix, AZ
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
12d
Enterprise Customer Success Manager - GridGain
MariaDB plc —Scottsdale, AZ
- $70,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Paid holidays
- Disability insurance
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Client Success Manager
Ylopo —Phoenix, AZ
- $60,000 - $75,000 a year
- Remote
- Mid-level
- 3 years
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
Network Mortgage Banker
BMO Financial —Phoenix, AZ
- $41,714 - $77,500 a year
- Part-time
- Mid-level
- Office
- 3 years
- Health insurance
- Tuition reimbursement
1d
Senior Deputy Program Manager (DPME)
General Dynamics Mission Systems, Inc —Scottsdale, AZ
- $152,462 - $169,138 a year
- Full-time
- 6 years
- Engineering
- Master's degree
Registered Nurse RN PCU Oncology Registry
Banner Health —Sun City, AZ
- $33.11 - $55.18 an hour
- Part-time
- Background check
- Nursing
- RN License
- Wellness program
- Employee assistance program
Senior Manager, Customer Operations
Human Interest —Phoenix, AZ
- $125,000 - $150,000 a year
- Remote
- Finance
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
4d
Senior Customer Success Manager, Strategic Account Services
Amazon.com Services LLC —Tempe, AZ
- $80,000 - $140,000 a year
- Full-time
- Oracle
- Merchandising
- Analysis skills
- AD&D insurance
- Health insurance
Manager, PEO Client Advocates
Paychex —Phoenix, AZ
- $76,172.73 - $119,000.00 a year
- Full-time
- 3 years
- Finance
- Bachelor's degree
- Paid holidays
- Health insurance
Customer Success Manager
Apriva —Phoenix, AZ
- 5 years
- Bachelor's degree
- Travel
Quick Apply
Senior Logistics Concierge (Ready Logistics)
Cox Automotive —Phoenix, AZ
- $22.02 - $33.08 an hour
- Full-time
- Hybrid work
- Bilingual
- Research
- Mid-level
- Paid jury duty
- Paid holidays
12d
WorkForce Software, Senior Client Success Manager
ADP —Tempe, AZ
- $86,600 - $161,600 a year
- Full-time
- Hybrid work
- Military
- Office
- 8 years
- Wellness program
- Disability insurance
Sr Mgr, Product Manager (Aetna One Advocate)
CVS Health —Phoenix, AZ
- $106,605 - $260,590 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
13d
Virtual Technology Executive
ABACUS —Phoenix, AZ
- Hybrid work
- Writing skills
- Office
- Windows
Quick Apply
SENIOR ENTERPRISE ONBASE ADMINISTRATOR
State of Arizona —Phoenix, AZ
- $71,676 - $89,708 a year
- Full-time
- Remote
- System design
- 8 years
- SQL
- Paid parental leave
- Paid holidays
5d
BUSINESS ANALYST SENIOR
State of Arizona —Phoenix, AZ
- $85,000 - $92,600 a year
- Full-time
- Microsoft Excel
- Office
- SQL
- Paid parental leave
- Paid holidays
3d
Sr Manager Student GTM
University of Phoenix —Phoenix, AZ
- $87,600 - $177,000 a year
- Full-time
- Remote
- 7 years
- Marketing
- High school diploma or GED
- Health savings account
- Paid holidays
Business Intelligence Analyst
TriWest Healthcare Alliance —Phoenix, AZ
- $90,000 - $100,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- AD&D insurance
- Disability insurance
Event Marketing Manager
Gusto, Inc. —Scottsdale, AZ
- $129,000 - $188,000 a year
- Full-time
- 7 years
- Mid-level
- Office
- 401(k)
Quick Apply
2d

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SAL Advocate

SCAN Health Plan -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$20.00 - $21.50 an hour

Benefits

Wellness program
Paid holidays
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Customer communication
Word processing
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

Customer Service Advocate
Location: Remote in AZ, NV, NM, & WA

The job

Serves members by being an advocate and point of contact for member questions and concerns regarding benefits, eligibility, referrals, claims and any other aspects of plan benefits and services. Ensures member satisfaction by providing superior customer service and willingness to help at all times while maintaining a professional demeanor.

You will

Provides quality customer service by applying SCAN Five Service Principles. Educates members, family, providers and caregivers regarding benefits and plan options.
Accurately explains benefits and plan options in person, via email or telephonically.
Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
Consistently meets and/or exceeds the departmental standards, including, but not limited to: quality, productivity, and adherence to schedule and attendance.
Responds appropriately and in a timely fashion to member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims and all other issues following departmental policies and procedures and job aids. Takes ownership of the issue, focusing on providing solutions and options for members, as necessary through resolution of member issues.
Increases member satisfaction by following up and resolving member issues, complaints, and questions in an efficient, timely and accurate fashion; coordinates resolution with providers and other departments as needed.
Participates in member calling projects as assigned by management to support the overall SCAN goal of membership retention.
Follows policies and procedures and job aids in order to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions.
Follows all appropriate Federal and State regulatory requirements and guidelines applicable to Scan Health Plan operations, as documented I company policies and procedures. Follows all HIPAA requirements.
Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals.
Temporarily responds to routine member questions and concerns on specific medical group call queues as part of skill development.
Contributes to team effort by accomplishing related results as needed.

Actively support the achievement of SCAN’s Vision and Goals.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Your Qualifications

Ability to maintain calm demeanor at all times, including during highly charged situations.
Data entry and general computer skills (word processing, e-mail) required.
Effective communication (oral and written) skills. Professional/pleasant telephone manner required.
Ability to handle large call volume, while providing excellent customer service at all times required.
Demonstrated efficiency/effectiveness in an environment with a high call volume.

What's in it for you?

Base Pay Range: $20.00-$21.50
Work Mode: Remote
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)- 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JR1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Refine Your Search

senior customer advocate jobs in phoenix, az

SAL Advocate

Senior Director, Customer Success (RapidScale)

Enterprise Customer Success Manager - GridGain

Client Success Manager

Network Mortgage Banker

Senior Deputy Program Manager (DPME)

Registered Nurse RN PCU Oncology Registry

Senior Manager, Customer Operations

Senior Customer Success Manager, Strategic Account Services

Manager, PEO Client Advocates

Customer Success Manager

Senior Logistics Concierge (Ready Logistics)

WorkForce Software, Senior Client Success Manager

Sr Mgr, Product Manager (Aetna One Advocate)

Virtual Technology Executive

SENIOR ENTERPRISE ONBASE ADMINISTRATOR

BUSINESS ANALYST SENIOR

Sr Manager Student GTM

Business Intelligence Analyst

Event Marketing Manager

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