Top 39 Senior customer service representative Jobs in Phoenix, Az

Customer Care Representative
ASSA ABLOY —Phoenix, AZ
- Microsoft Outlook
- ERP systems
- Research
- AD&D insurance
- Paid holidays
SAL Advocate
SCAN Health Plan —Phoenix, AZ
- $20.00 - $21.50 an hour
- Full-time
- Remote
- Background check
- Word processing
- HIPAA
- Wellness program
- Paid holidays
Quick Apply
Account Coordinator, Senior Living- CAC
The Baldwin Group —Scottsdale, AZ
- Full-time
- Microsoft Excel
- Mid-level
- Bachelor's degree
Senior Client Services Associate
Broadridge —Phoenix, AZ
- $75,000 - $90,000 a year
- Email
- Hybrid work
- Research
- Mid-level
- Office
- Paid sick time
9d
Customer Care Specialist
BioCare —Tempe, AZ
- On call
- Background check
- Computer literacy
- Pass drug screening
- Disability insurance
- Health insurance
Senior Customer Experience Program Management Professional
Honeywell Aerospace —Phoenix, AZ
- Full-time
- Hybrid work
- Office
- Business development
- Senior level
Member Service Center Specialist I, II, III, or Senior - AZ
Global Credit Union —Glendale, AZ
- $40,241 - $73,391 a year
- 8 hour shift
- English
- High school diploma or GED
- Entry level
- Health savings account
- Paid holidays
Sr Customer Experience Representative
Ingram Micro —Scottsdale, AZ
- $56,000 - $89,600 a year
- Full-time
- Background check
- Pass drug screening
- Business development
- Disability insurance
- Health insurance
Call Center/Reservation Manager
Transit Technologies —Phoenix, AZ
- $98,000 - $108,000 a year
- Full-time
- Working with individuals with disabilities
- HIPAA
- 3 years
Quick Apply
Senior Call Center Representative
Mutual of America Financial Group —Phoenix, AZ
- $41,500 - $62,100 a year
- Monday to Friday
- Hybrid work
- Spanish
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk/Customer Service Representative
Grads Photography —Glendale, AZ
- $15.50 - $16.50 an hour
- Full-time
- Bilingual
- Computer literacy
- High school diploma or GED
Quick Apply
3d
Senior Customer Support Associate - USDS
TikTok USDS JV —Scottsdale, AZ
- Hybrid work
- High school diploma or GED
- Mentoring
- Senior level
Sr. Client Concierge Coordinator
Cardone Ventures —Scottsdale, AZ
- $60,000 - $75,000 a year
- Email
- Mid-level
- Office
- Team management
- Health insurance
- Dental insurance
Quick Apply
Sr. Manager, Client Success
Luxury Presence —Phoenix, AZ
- $120,000 - $160,000 a year
- Full-time
- Hybrid work
- Office
- Mentoring
- Recruiting
Quick Apply
Senior Process Associate
Infosys —Tempe, AZ
- Mid-level
- Microsoft Office
- High school diploma or GED
Quick Apply
Sr. Director, Contact Center
Serenity Mental Health Centers —Phoenix, AZ
- Full-time
- Background check
- Pass drug screening
- Travel
- Paid holidays
- Health insurance
Quick Apply
4d
Senior Associate, Employer Services
Vestwell —Scottsdale, AZ
- $60,000 - $75,000 a year
- Hybrid work
- Office
- Organizational skills
- Entry level
- Health insurance
Quick Apply
4d
F-35 Data Sched / Cntrl Coord Sr / ATC / FSC / Luke AFB
Lockheed Martin Corporation —Luke AFB, AZ
- Full-time
- Microsoft Excel
- Customer service
- Military
- Paid jury duty
- Paid holidays
Customer Care Associate, Redi Carpet - Phoenix, AZ
HD Supply —Phoenix, AZ
- Full-time
- Research
- Office
- High school diploma or GED
11d
WorkForce Software, Senior Client Success Manager
ADP —Tempe, AZ
- $86,600 - $161,600 a year
- Full-time
- Hybrid work
- Military
- Office
- 8 years
- Wellness program
- Disability insurance

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Customer Care Representative

ASSA ABLOY -
Phoenix, AZ

Apply Now

Job Details

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Employee assistance program
Vision insurance

Qualifications

Customer communication
Research
High school diploma or GED

Full Job Description

Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts?

If you answered yes to these questions, we should talk!

ASSA ABLOY is looking for a Customer Care Representative for our Grand Canyon Service Center. This is an on-site role based in our Southwest Phoenix facility located off the 202 Freeway and Lower Buckeye Rd.

Come see who we are at: https://www.assaabloy.com/group/en/about-us

Our team is growing and there has never been a more exciting time to join us!

What would you do as our Customer Care Representative? You would play an integral role in ensuring the success and satisfaction of our valued customers. You will be responsible for providing front-line support, follow up and assist with resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with internal teams such as Engineering, Sales, Production and Distribution, as well as an external liaison with Suppliers, Distributors, Architects, and Contractors.

You would also:

Process orders and handle customer inquiries by providing general and technical information.
Ensure the timely processing of customer quotes, ensuring accuracy and pricing.
Help to assess and research customer issues and resolve them in a timely manner.
Maintain up-to-date knowledge of our products and industry trends to offer informed recommendations.
Coordinate with sales, production, logistics, and warehouse teams to ensure timely delivery and fulfillment of orders. Communicate with customers on discrepancies and/or delivery conflicts.
Provide support for account management and help maintain strong customer relationships.
Participate in training sessions to enhance product knowledge and customer service skills.
Regular and reliable attendance.
Other projects and assignments, as needed.
Participate in a safe and harmonious working environment.
Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.

The Skills and Experience you need:

High School degree or GED equivalent required.
Bachelor’s degree or additional studies in Business, Engineering, or a related area a plus.
Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired.
Previous experience within customer service within a manufacturing / production environment would be a plus.
Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence.
Demonstrated track record of being a self-starter or being resourceful.
Excellent communication and time management skills.
Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy.
Ability to multitask and prioritize projects under tight time deadlines.
Proficiency in Outlook, Excel, and Word
Knowledge or exposure to ERP systems and shipping software a plus.

What we offer!
We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

Competitive Salary

Paid Vacation, Sick Time, and paid Company Holidays

Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance

401(k) Program with company contributions

Tuition Reimbursement, Learning and Career Development opportunities

Flexible Spending

Employee Assistance Program

Discount portal

Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at [email protected]

Let’s create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

#LI-SM1
#LI-JH1

#LI-OSA

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Apply Now

Refine Your Search

senior customer service representative jobs in phoenix, az

Customer Care Representative

SAL Advocate

Account Coordinator, Senior Living- CAC

Senior Client Services Associate

Customer Care Specialist

Senior Customer Experience Program Management Professional

Member Service Center Specialist I, II, III, or Senior - AZ

Sr Customer Experience Representative

Call Center/Reservation Manager

Senior Call Center Representative

Front Desk/Customer Service Representative

Senior Customer Support Associate - USDS

Sr. Client Concierge Coordinator

Sr. Manager, Client Success

Senior Process Associate

Sr. Director, Contact Center

Senior Associate, Employer Services

F-35 Data Sched / Cntrl Coord Sr / ATC / FSC / Luke AFB

Customer Care Associate, Redi Carpet - Phoenix, AZ

WorkForce Software, Senior Client Success Manager

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