Top 220 Senior quality assurance manager Jobs in Phoenix, Az

Senior Program Manager, Quality Assurance
Zoox —Scottsdale, AZ
- $126,000 - $172,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
- Health insurance
- Paid time off
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Senior Manager Quality Assurance
Safeway —Phoenix, AZ
- $130,000 - $160,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Paid holidays
- Disability insurance
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Regional Manager, Quality Management
Cardinal Health —Phoenix, AZ
- $105,100 - $150,100 a year
- Microsoft Word
- Bachelor's degree
- No degree
- Paid parental leave
- Health savings account
Manager/Senior Manager, Quality Assurance, Bioanalytical
Celerion —Tempe, AZ
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
Quick Apply
Center of Store Replenishment Operations Manager
Albertsons Companies —Phoenix, AZ
- $95,000 - $124,000 a year
- Full-time
- Office
- Microsoft Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
14d
Quality Assurance Lead
Savas Management Center LLC —Scottsdale, AZ
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Opportunities for advancement
Quick Apply
Senior Manager, Medicare Product Implementation
CVS Health —Scottsdale, AZ
- $67,900 - $182,549 a year
- Full-time
- 7 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
RX Healthcare Operations Manager II
Chewy —Phoenix, AZ
- Weekends as needed
- 5 years
- Computer literacy
- Bachelor of Science
13d
Superintendent
Ross Engineering —Chandler, AZ
- Full-time
- Construction site
- 5 years
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
QA/QC Supervisor- Phoenix
Ultimate Staffing Services —Scottsdale, AZ
- $55 - $70 an hour
- Overtime
- Google Workspace
- Construction site
- 3 years
- Relocation assistance
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Senior Project Manager-Permitting and Environmental Services
NV5 —Phoenix, AZ
- Full-time
- Master's degree
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
Sr Program Manager
Honeywell Aerospace —Phoenix, AZ
- Full-time
- Hybrid work
- Office
- Continuous improvement
- Mentoring
8d
Manager, Training
DSV —Chandler, AZ
- $82,560 - $103,200 a year
- Full-time
- Oracle
- Microsoft Outlook
- Computer literacy
2d
QA Manager-Hickman's
JBS USA —Phoenix, AZ
- $90,000 - $110,000 a year
- Full-time
- Computer literacy
- Bachelor of Science
- Math
- Dental insurance
- Paid time off
13d
Quality Sr. Manager
LG Energy Solution Michigan, Inc. —Phoenix, AZ
- Full-time
- 7 years
- Bachelor's degree
- Mentoring
- Flexible schedule
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Senior Manager Content Editor
Choice Hotels —Scottsdale, AZ
- $123,663 - $146,000 a year
- Full-time
- Marketing
- 5 years
- Travel
- Paid jury duty
- Paid holidays
Project Manager (OCI-Facilities-Records Mgmt. Team)
State of Arizona —Phoenix, AZ
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Writing skills
- Office
- Paid parental leave
- Paid holidays
Program Manager
State of Arizona —Phoenix, AZ
- $73,700 a year
- Full-time
- Office
- Master's degree
- Driver's License
- Wellness program
- Paid parental leave
Quality Manager
HuFriedyGroup —Phoenix, AZ
- $100,000 - $120,000 a year
- Full-time
- Word processing
- 8 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Director of Quality & EHS
Avnet —Chandler, AZ
- Full-time
- 5 years
- Bachelor's degree
- Senior level
- Health savings account
- Paid holidays

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Senior Program Manager, Quality Assurance

Zoox -
Scottsdale, AZ

Quick Apply

Job Details

Full-time
$126,000 - $172,000 a year

Benefits

Health insurance
RSU
Paid time off
Life insurance

Qualifications

Google Workspace
Program design
Coaching
Process design
Software quality assurance team management
Team development
Salesforce Cloud
Policy & process development
Leading team collaboration initiatives
Conducting training sessions
Data-driven problem-solving
CRM system proficiency
Productivity software
Training & development
Project leadership
General management
Data analysis software

Full Job Description

The Fusion Center teams at Zoox are the primary human connection with our customers. In this role, you'll be an early member of a critical team in a rapidly developing industry. As Program Manager, Quality Assurance, you'll have a significant impact on the experience of our customers and the teams who support them. You will build our quality playbook and oversee quality assurance for the Fusion Center organization. You'll work closely with our teams to design scalable quality systems that ensure a delightful, repeatable, on-brand customer experience.

This is a highly collaborative role that will regularly engage with cross-functional partners in training, design, product, operations, and more. You will ensure we have an outstanding quality assurance program to measure performance, coach for growth, and find strategic insights. This role will be very hands-on, and you should be passionate about diving into the details and staying close to the customer experience.

In this role, you will:

Establish and implement a quality playbook that measurably engages the organization in our support framework, generates key timelines for process development, and inspires broad adoption
Set key performance indicators for quality assurance teams to measure their work and ensure we are progressing in accordance with our quality playbook
Lead and facilitate calibration sessions with the cross-functional team to drive consistency and adherence to quality standards
Prepare and present a monthly executive summary report on the state of interaction quality and proposed improvements
Work closely with leadership and cross-functional partners to ensure training, processes, and documentation are supporting the optimal customer experience based on customer trends, product enhancements, and the needs of our customers
Advocate for the customer and team with recommendations for automation, fixing long-term customer issues to reduce ticketing volume and improve customer and employee satisfaction

Qualifications

8+ years of experience leading a customer-facing team at a start-up or rapid growth company developing QA programs, end-to-end training, and quality systems.
Bachelors degree in business management, computer science, engineering, or related discipline.
Proven experience taking ambiguous, complex processes and creating simple, adaptable, and broadly adopted standards that drive quality and consistency
Passion for leading, with a strong desire and highly developed ability to motivate others, and set and achieve targets
Comfortable pulling data from multiple sources, reading and analyzing data, conducting analyses in Excel (to perform complex functions) or Google Sheets, and partnering with analytics partners for more complex analyses
An owner mentality, always looking for opportunities to better your work product
Ability to translate analysis to actions quickly, and test your hypotheses to solve challenging business problems at their root level
Comfortable working with modern customer support and productivity tools (Salesforce, Google Workspace, etc.)

Bonus Qualifications

Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
Experience in the autonomous vehicle, ride-hail, transportation, or other relevant mobility industries
Background in systems engineering, software development, or technical operations
PMP, PgMP, or similar project management certification
Experience with Lean/Six Sigma methodologies and ideally, possessing certifications

Base Salary Range

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

senior quality assurance manager jobs in phoenix, az

Senior Program Manager, Quality Assurance

Senior Manager Quality Assurance

Regional Manager, Quality Management

Manager/Senior Manager, Quality Assurance, Bioanalytical

Center of Store Replenishment Operations Manager

Quality Assurance Lead

Senior Manager, Medicare Product Implementation

RX Healthcare Operations Manager II

Superintendent

QA/QC Supervisor- Phoenix

Senior Project Manager-Permitting and Environmental Services

Sr Program Manager

Manager, Training

QA Manager-Hickman's

Quality Sr. Manager

Senior Manager Content Editor

Project Manager (OCI-Facilities-Records Mgmt. Team)

Program Manager

Quality Manager

Director of Quality & EHS

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