Top 20 Service desk analyst Jobs in Phoenix, Az

Analyst I - Service Desk
HonorHealth —Phoenix, AZ
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Research
1d
Analyst I Service Desk
Womble Bond Dickinson —Phoenix, AZ
- $45,000 - $83,000 a year
- Full-time
- Office
- Windows
- Microsoft Office
Help Desk Analyst
State of Arizona —Phoenix, AZ
- $20.63 an hour
- Full-time
- Writing skills
- Office
- Windows
- Paid parental leave
- Paid holidays
1d
EHR Help Desk Analyst
Southwest Human Development Inc —Phoenix, AZ
- CPR Certification
- HIPAA
- Mid-level
- Paid time off
- 401(k) matching
Quick Apply
Service Desk Analyst
viva —Phoenix, AZ
- $17 - $22 an hour
- Full-time
- Communication skills
- Negotiation
- Entry level
22h
Support Analyst II
Exigo Technology Services, LLC —Scottsdale, AZ
- Weekends as needed
- Hybrid work
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
IT On-Site Support Technician
WSP —Tempe, AZ
- $60,800 - $83,600 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
Senior IT Customer Support
KBR —Chandler, AZ
- $96,000 - $135,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
7d
Technical Support Analyst
CHAS ROBERTS AIR CONDITIONING INC —Phoenix, AZ
- $52,000 - $62,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Mileage reimbursement
- Paid holidays
Quick Apply
CRM Analyst Senior, AI & Omni-Channel Solutions
Arizona State University —Scottsdale, AZ
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Health insurance
5d
QA Analyst
CREXENDO, INC —Tempe, AZ
- Full-time
- Azure
- Computer Science
- Mid-level
Quick Apply
SIS Business Analyst II (Level 2)
Edupoint Educational Systems LLC —Mesa, AZ
- Extended hours
- Mid-level
- Office
- 3 years
- Free parking
- Wellness program
Quick Apply
Technical Product Analyst
PrismHR —Chandler, AZ
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
13d
NOC Analyst
Corsica Technologies, LLC —Scottsdale, AZ
- Weekends as needed
- Azure
- Mid-level
- Communication skills
Quick Apply
Director, Digital Workplace and End User Services
onsemi —Scottsdale, AZ
- Online Application
- Bachelor's degree
- US work authorization
- Scripting
QA Lead, Quality Engineering (The Architect of "It Just Works")
Ron Turley Associates LLC —Glendale, AZ
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
Analyst, Enterprise Service Desk
ABACUS —Phoenix, AZ
- On call
- Mid-level
- Associate's degree
- 2 years
Quick Apply
Sr. Analyst, Enterprise Service Desk
ABACUS —Phoenix, AZ
- On call
- System design
- Mid-level
- SQL
Quick Apply

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service desk analyst jobs near phoenix, az

Analyst I - Service Desk

HonorHealth -
Phoenix, AZ

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Job Details

Full-time
1 day ago

Qualifications

Customer communication
Employee relationship building
High school diploma or GED
Stakeholder relationship building

Full Job Description

Primary City/State:

Deer Valley - 2502 W Utopia Rd Phoenix, AZ 85027

Category:

IT Support

Shift:

Day

Department:

IT Customer Service

Monday-Friday, 7am-3:30pm

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

The Service Desk Analyst I answers inbound support calls, work with customers to define and document incident scope, research and troubleshoot issues to achieve first call resolution or escalate incidents when appropriate.
In addition, the Service Desk Analyst I participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.

ESSENTIAL FUNCTIONS

Provides end user application support, defines & documents incident scope, uses critical thinking to analyze problems, identifies root cause, troubleshoots issues to achieve first call resolution or escalate issues when appropriate. Triages and prioritizes incidents, monitors incidents status, takes ownership and follow-ups with other departments to ensure timely issue resolution. Reports for emergency response and perform assigned tasks. Follows up with customers to obtain additional information and ensure incident resolution. Utilizes application tools, assists users with access & provisioning, installs & deploys applications. Documents and submits new content to the knowledgebase.
Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, and Growth Oriented. Maintains a professional appearance for both themselves and their work environment.
Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.
Performs other duties as assigned.

EDUCATION

High School Diploma or GED Required
Associates or 2 years' work related experience in Computer Science, Information Systems, or a related discipline. Preferred

EXPERIENCE

1 year relevant experience Required
2 years experience in Networking and Active Directory. Experience in a Healthcare environment. Preferred

LICENSE AND CERTIFICATIONS

HDI Support Center Analyst, A+, ITIL Foundation Preferred

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Refine Your Search

service desk analyst jobs in phoenix, az

Analyst I - Service Desk

Analyst I Service Desk

Help Desk Analyst

EHR Help Desk Analyst

Service Desk Analyst

Support Analyst II

IT On-Site Support Technician

Senior IT Customer Support

Technical Support Analyst

CRM Analyst Senior, AI & Omni-Channel Solutions

QA Analyst

SIS Business Analyst II (Level 2)

Technical Product Analyst

NOC Analyst

Director, Digital Workplace and End User Services

QA Lead, Quality Engineering (The Architect of "It Just Works")

Analyst, Enterprise Service Desk

Sr. Analyst, Enterprise Service Desk

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