Top 16 Technical support supervisor Jobs in Phoenix, Az

Tech Support Manager (Hybrid Schedule)
MOVERAS LLC —Phoenix, AZ
- $80,000 a year
- Hybrid work
- Spanish
- Microsoft Outlook
- 5 years
Quick Apply
Venue Technology Supervisor - Talking Stick Resort Amphitheatre
Legends Global —Phoenix, AZ
- Part-time
- Ability to walk for extended periods
- Mid-level
- Microsoft Office
Operations Training Manager (Remote)
SOLV Energy, LLC —Phoenix, AZ
- $106,669 - $128,003 a year
- Full-time
- Remote
- Construction site
- ERP systems
- Project management
- Paid holidays
- Disability insurance
Quick Apply
Public Safety Technology Supervisor
Grand Canyon University —Phoenix, AZ
- Full-time
- Computer Science
- HIPAA
- Windows
Quick Apply
7d
Manager, Sales and Customer Service
Macy’s —Glendale, AZ
- $56,300 - $93,700 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
9d
Senior Manager, Technical Support Engineering
Axon —Scottsdale, AZ
- Email
- Background check
- Computer Science
- Office
- Health insurance
- Dental insurance
Quick Apply
Venue Technology Supervisor - Talking Stick Resorts Amphitheatre
Legends Global —Phoenix, AZ
- Part-time
- Ability to walk for extended periods
- Mid-level
- Windows
Training Manager, Digital and Evidence Solutions
Axon —Scottsdale, AZ
- Email
- Spanish
- English
- Office
- Paid parental leave
- Health insurance
Quick Apply
Professional Services Manager, Vehicle Intelligence Product (ALPR)
Axon —Scottsdale, AZ
- $75,525 - $120,840 a year
- Email
- Clean driving record
- 5 years
- Driver's License
- Paid parental leave
- Health insurance
Quick Apply
System Disruption Manager
Waymo —Tempe, AZ
- $159,000 - $196,000 a year
- Full-time
- Hybrid work
- 7 years
- Travel
- Senior level
Customer Service Manager
1100 Applied Industrial Technologies, Inc. —Phoenix, AZ
- Urgently hiring
- Clean driving record
- English
- Mid-level
- 401(k)
- Tuition reimbursement
Supervisor Engineer, Software Support
ASM International —Phoenix, AZ
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
Technical Alignment Manager
One Step —Phoenix, AZ
- Full-time
- Clean driving record
- Microsoft Excel
- Azure
Quick Apply
Product Support Manager
Open Network Exchange Inc —Scottsdale, AZ
- Weekends as needed
- Background check
- Azure
- Microsoft Outlook
- Free parking
- Health savings account
Quick Apply
Strategic Projects Manager
National Institute for Excellence in Teaching —Scottsdale, AZ
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
Quick Apply
Supervisor Engineer, Software Support
ASM —Phoenix, AZ
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply

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technical support supervisor jobs near phoenix, az

Tech Support Manager (Hybrid Schedule)

MOVERAS LLC -
Phoenix, AZ

Quick Apply

Job Details

$80,000 a year

Qualifications

High school diploma or GED

Full Job Description

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Position Summary

The Technical Support Manager is responsible for leading and managing the Technical Support team while ensuring exceptional customer service and timely resolution of technical and warranty-related issues. This role oversees daily support operations, establishes performance metrics, develops team members, and partners with cross-functional departments to deliver world-class support to our customers.

The ideal candidate is a hands-on leader with strong automotive knowledge, excellent communication skills, a passion for customer success, and the ability to drive continuous improvement in a fast-paced environment.

Key Responsibilities
Manage the daily operations of the Technical Support Department, ensuring customer inquiries, technical cases, warranty claims, and field repair requests are handled efficiently.
Lead, coach, and develop Technical Support Associates to achieve high levels of performance, engagement, and customer satisfaction.
Monitor department KPIs, including response times, call volume, case resolution, customer satisfaction, and warranty-related metrics.
Serve as the escalation point for complex customer concerns, technical troubleshooting, field repairs, and warranty issues.
Ensure the team provides accurate guidance regarding product installation, diagnostics, troubleshooting, labor claims, RMAs, and repair procedures.
Oversee customer communication through phone, email, chat, and other support channels.
Collaborate with Quality, Engineering, Production, Sales, and Warranty teams to resolve product and customer issues.
Analyze trends in customer concerns and technical failures to identify opportunities for process and product improvements.
Manage parts ordering, purchase order approvals, shipping requests, and field repair support activities.
Develop and maintain training materials, troubleshooting guides, and department procedures.
Ensure all cases, claims, repairs, and customer interactions are documented accurately within company systems.
Support workforce planning, scheduling, performance evaluations, corrective actions, and employee development initiatives.
Drive continuous improvement projects focused on customer experience, operational efficiency, and team effectiveness.

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Qualifications
High school diploma or GED required; Associate's or Bachelor's degree preferred.
5+ years of experience in automotive technical support, warranty administration, call center operations, or customer service.
2+ years of leadership or supervisory experience preferred.
Strong understanding of automotive powertrain systems, transmissions, torque converters, and related components.
Experience managing customer escalations and resolving complex technical issues.
Familiarity with warranty processes, RMAs, field repairs, and parts ordering.
Strong proficiency in Microsoft Office, Outlook, CRM systems, and support ticketing platforms.
Excellent organizational, analytical, and problem-solving skills.
Bilingual (English/Spanish) is a plus.
Key Competencies
Customer Focus: Dedicated to delivering an exceptional customer experience and building strong customer relationships.
Leadership & Accountability: Effectively manages team performance and drives results.
Technical Expertise: Strong automotive knowledge with the ability to troubleshoot complex issues.
Communication: Communicates clearly and professionally across all levels of the organization.
Problem-Solving: Identifies root causes and develops effective solutions.
Continuous Improvement: Seeks opportunities to streamline processes and improve efficiency.
Adaptability: Thrives in a fast-paced, changing environment.
Team Development: Coaches and mentors employees to maximize performance and career growth.
Attention to Detail: Ensures accuracy in documentation, claims processing, and customer communications.
Decision Making: Uses data and experience to make sound operational and customer-focused decisions.

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Refine Your Search

technical support supervisor jobs in phoenix, az

Tech Support Manager (Hybrid Schedule)

Venue Technology Supervisor - Talking Stick Resort Amphitheatre

Operations Training Manager (Remote)

Public Safety Technology Supervisor

Manager, Sales and Customer Service

Senior Manager, Technical Support Engineering

Venue Technology Supervisor - Talking Stick Resorts Amphitheatre

Training Manager, Digital and Evidence Solutions

Professional Services Manager, Vehicle Intelligence Product (ALPR)

System Disruption Manager

Customer Service Manager

Supervisor Engineer, Software Support

Technical Alignment Manager

Product Support Manager

Strategic Projects Manager

Supervisor Engineer, Software Support

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