Top 159 Welcome center representative Jobs in Phoenix, Az

Healthcare Call Center Representative (Temp-to-Perm)
Ivy Rehab Network —Phoenix, AZ
- Full-time
- Remote
- High school diploma or GED
- Ob/Gyn
- 1 year
Quick Apply
Customer Service Representative - Temporary/Seasonal
Maricopa County —Phoenix, AZ
- $18 an hour
- Overtime
- In person
- Spanish
- English
- High school diploma or GED
In-Office Customer Service Rep
Medical Transportation Management (MTM, Inc.) —Phoenix, AZ
- $19 - $22 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Outlook
- Mileage reimbursement
- Paid holidays
Quick Apply
14d
Event Associate
Andretti Indoor Karting & Games —Glendale, AZ
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Entry level
- 401(k) matching
Quick Apply
5d
Sr. Claim Center Representative
Chubb —Phoenix, AZ
- $48,000 - $67,000 a year
- Overtime
- No experience needed
- Mid-level
- High school diploma or GED
- Health savings account
- Employee stock purchase plan
Warranty Analyst
Transdev —Phoenix, AZ
- $23.89 - $30.82 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Guest Services Ambassador
Phoenix Zoo | Arizona Center for Nature Conservation —Phoenix, AZ
- From $18.50 an hour
- Part-time
- Background check
- Spanish
- Microsoft Excel
10d
Guest Services
Rawhide —Chandler, AZ
- From $18 an hour
- Seasonal
- Entry level
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14d
PACKAGE HANDLER
General Logistics Systems US, Inc. —Phoenix, AZ
- 18 years or older
- Forklift
- Organizational skills
Quick Apply
Bilingual English and Spanish Member Loyalty Representative R14053
Oportun —Phoenix, AZ
- $17 - $18 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
- Travel reimbursement
- Paid training
Quick Apply
Case Manager - SMI Recovery Health Centers
Terros Health —Phoenix, AZ
- $17.87 - $21.37 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Wellness program
- Mileage reimbursement
Quick Apply
Peer Support Specialist - Adult SUD Program
Terros Health —Phoenix, AZ
- $17.87 - $19.98 an hour
- Full-time
- Microsoft Word
- Background check
- CPR Certification
- Wellness program
- Mileage reimbursement
Quick Apply
Case Manager - Phoenix, AZ
Terros Health —Phoenix, AZ
- $17.87 - $19.98 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Wellness program
- Mileage reimbursement
Quick Apply
Case Manager - Metro Phoenix, AZ
Terros Health —Phoenix, AZ
- $17.87 - $19.98 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Mileage reimbursement
- Health savings account
Quick Apply
Field Sales Canvasser
Renewal by Andersen | Esler Companies —Tempe, AZ
- $25 - $35 an hour
- Urgently hiring
- No experience needed
- Office
- US work authorization
- Paid training
- Paid holidays
Case Manager- Tempe, AZ
Terros Health —Tempe, AZ
- $17.87 - $21.37 an hour
- Full-time
- Microsoft Word
- Background check
- Spanish
- Health savings account
- Health insurance
Quick Apply
Front Office Representative-Cardiology
IMS Care Center —Avondale, AZ
- Spanish
- English
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
L2 - Operator - TAS
Transdev —Phoenix, AZ
- $23 - $26 an hour
- 8 hour shift
- Background check
- Clean driving record
- Pass drug screening
- Disability insurance
- Health insurance
Training Specialist
Transdev —Phoenix, AZ
- $24 - $28 an hour
- Weekends as needed
- Background check
- Classroom
- Clean driving record
- Disability insurance
- Health insurance
Call Center Specialist
Copper State Credit Union —Phoenix, AZ
- $18 - $21 an hour
- Part-time
- Microsoft Word
- Basic math
- High school diploma or GED
1d

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welcome center representative jobs near phoenix, az

Healthcare Call Center Representative (Temp-to-Perm)

Ivy Rehab Network -
Phoenix, AZ

Quick Apply

Job Details

Full-time

Qualifications

Phone communication
Customer support
Technical Proficiency

Full Job Description

State of Location:

Utah

Position Summary:

At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Call Center Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.

Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Job Description:

Assignment: Temporary (90-Day Assignment) with Opportunity to Become Permanent

Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST

We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.

The Patient Engagement Advocate (Healthcare Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a “local” patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.

Your responsibilities will include:

Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.

Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient’s needs are handled with care.

Leverage technology and knowledge base content modules to provide an experience that “feels local” from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid “us vs them” approach and demonstrate an inclusive “we” mentality.

Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.

Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.

Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.

Effectively inform and educate patients on insurance and about our financing/payment plan options.

Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.

Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.

Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.

May work in other channels such as outbound, email, chat, etc.

Perform other duties as assigned.

To excel in this role, you should possess:

High School/GED or equivalent; College degree is preferable

Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
Minimum Internet speeds of 10 Mbps upload and 150 Mbps download; Latency <50 ms; and Packet Loss <2%
Preferred typing aptitude of 50-70 WPM.

Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)

Demonstrated tenure in previous positions of at least 2-3 years

Must have a dedicated, quiet workspace at home (with a door) to work without distractions

Must be able to provide a reliable high-speed internet connection for remote work

Excellent verbal and written communication skills and the ability to effectively engage with patients

Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)

Attention to detail

Ability to work in a fast-paced environment

Must be technically savvy, with demonstrated experience working with multiple systems and apps

We welcome you to apply if you hold the following attributes:

Good listener

Collaborative and team player

Ability to display caring attitude and be empathetic

Multi-task-carry on engaging conversation while following proper protocols for information capture

Receptivity to coaching as well as understanding your strengths and opportunities for development

Why choose Ivy?

Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.

Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.

Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.

Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

#LI-remote

#LI-ST1

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyrehab.com

Quick Apply

Refine Your Search

welcome center representative jobs in phoenix, az

Healthcare Call Center Representative (Temp-to-Perm)

Customer Service Representative - Temporary/Seasonal

In-Office Customer Service Rep

Event Associate

Sr. Claim Center Representative

Warranty Analyst

Guest Services Ambassador

Guest Services

PACKAGE HANDLER

Bilingual English and Spanish Member Loyalty Representative R14053

Case Manager - SMI Recovery Health Centers

Peer Support Specialist - Adult SUD Program

Case Manager - Phoenix, AZ

Case Manager - Metro Phoenix, AZ

Field Sales Canvasser

Case Manager- Tempe, AZ

Front Office Representative-Cardiology

L2 - Operator - TAS

Training Specialist

Call Center Specialist

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