Top 37 Bank of america Jobs in Phoenix Az

Fraud Client Services Representative - Bilingual Spanish Required
Bank of America —Phoenix, AZ
- Weekends as needed
- Spanish
- Computer literacy
- English
14d
Bilingual (Spanish/English) Telephone Banker - Inbound Call Center - 1st Shift
Bank of America —Chandler, AZ
- Weekends as needed
- Spanish
- Computer literacy
- English
Telephone Banker - Inbound Call Center - 1st shift - Chandler, AZ
Bank of America —Chandler, AZ
- Weekends as needed
- Computer literacy
- Research
- Business development
Client Service Associate
Bank of America —Chandler, AZ
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
12d
Financial Center Manager - Maryvale Financial Center - bilingual Spanish required
Bank of America —Phoenix, AZ
- Extended hours
- Spanish
- Sales
- Mid-level
10d
Relationship Banker - bilingual Spanish required
Bank of America —Phoenix, AZ
- Extended hours
- Spanish
- Office
- Finance
IT Asset Management Process Lead
Bank of America —Chandler, AZ
- Full-time
- Office
- Analysis skills
- Product management
Wealth Management Client Associate
Bank of America —Peoria, AZ
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
12d
Market Financial Center Manager- Scottsdale Market
Bank of America —Scottsdale, AZ
- Extended hours
- Bilingual
- Sales
- Writing skills
13d
Relationship Banker - City Gate
Bank of America —Gilbert, AZ
- Extended hours
- Office
- Finance
- Business development
14d
GFC Investigations Analyst
Bank of America —Phoenix, AZ
- Full-time
- Writing skills
- Mid-level
- Analysis skills
Banking Channels Production Services Specialist ll
Bank of America —Chandler, AZ
- $73,600 - $143,800 a year
- Weekends as needed
- 5 years
- Writing skills
- Mid-level
Senior Technology Manager - Network Automation
Bank of America —Chandler, AZ
- Full-time
- Office
- Product management
- Mentoring
Senior Architect
Bank of America —Chandler, AZ
- Full-time
- AWS
- Senior level
- 10 years
4d
Senior Technology Manager
Bank of America —Chandler, AZ
- Full-time
- 5 years
- System design
- Office
Market Financial Center Manager- Phoenix North Market
Bank of America —Phoenix, AZ
- Extended hours
- Bilingual
- Hospitality
- Sales
12d
Senior Infrastructure Database Engineer
Bank of America —Chandler, AZ
- Full-time
- Office
- Mentoring
- Senior level
Financial Solutions Advisor - Bilingual Spanish (Series 7 and 66 required)
Bank of America —Chandler, AZ
- Full-time
- Background check
- Spanish
- Mid-level
Senior Banker - Santan Village
Bank of America —Gilbert, AZ
- Extended hours
- Computer literacy
- Writing skills
- Mid-level
7d
Infrastructure Engineer II
Bank of America —Chandler, AZ
- Full-time
- Azure
- Mid-level
- Office
7d

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Fraud Client Services Representative - Bilingual Spanish Required

Bank of America -
Phoenix, AZ

Apply Now

Job Details

Full-time
14 days ago

Qualifications

Objection handling (sales technique)
Computer operation
Spanish
Computer literacy
Sales needs analysis
English
Managing clients in a customer support role
Customer engagement
Relationship management
Technical Proficiency

Full Job Description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

Identifies client needs and recommends solutions when fraud has been identified
Records data captured during client interactions accurately
Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

Required Qualifications:

Proficient in English and Spanish
1+ years of customer/client service experience, including experience handling difficult client situations
Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
Communicates effectively and confidently with all clients to make their financial lives better
Ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
Comfortable receiving ongoing performance feedback and coaching
Ability to learn and adapt to new information and technology platforms
Minimum of an intermediate level of proficiency with computers and current technology

Desired Qualifications:

1+ years of experience in the banking/financial industry
2+ years of experience working in a client service capacity

Skills:

Conflict Management
Customer and Client Focus
Decision Making
Fraud Management
Oral Communications
Active Listening
Attention to Detail
Data Collection and Entry
Issue Management
Problem Solving
Adaptability
Collaboration
Critical Thinking
Influence

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

2nd shift (United States of America)

Hours Per Week:

Apply Now

Refine Your Search

bank of america jobs in phoenix az

Fraud Client Services Representative - Bilingual Spanish Required

Bilingual (Spanish/English) Telephone Banker - Inbound Call Center - 1st Shift

Telephone Banker - Inbound Call Center - 1st shift - Chandler, AZ

Client Service Associate

Financial Center Manager - Maryvale Financial Center - bilingual Spanish required

Relationship Banker - bilingual Spanish required

IT Asset Management Process Lead

Wealth Management Client Associate

Market Financial Center Manager- Scottsdale Market

Relationship Banker - City Gate

GFC Investigations Analyst

Banking Channels Production Services Specialist ll

Senior Technology Manager - Network Automation

Senior Architect

Senior Technology Manager

Market Financial Center Manager- Phoenix North Market

Senior Infrastructure Database Engineer

Financial Solutions Advisor - Bilingual Spanish (Series 7 and 66 required)

Senior Banker - Santan Village

Infrastructure Engineer II

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