Top 24 Call center manager Jobs in Phoenix Az

Manager, Service Center
LPL Financial Corp —Tempe, AZ
- $66,744 - $111,240 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Continuous improvement
- Health insurance
- Paid time off
Quick Apply
9d
Call Center Manager - 130K-150K Base Salary Plus Bonus
Trajan Wealth —Scottsdale, AZ
- $130,000 - $150,000 a year
- Full-time
- Marketing
- Office
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Call Center/Reservation Manager
Transit Technologies —Phoenix, AZ
- $98,000 - $108,000 a year
- Full-time
- Experience working with individuals with disabilities
- HIPAA
- 3 years
Quick Apply
Manager, Customer Service I
Chewy —Phoenix, AZ
- Full-time
- Mid-level
- Travel
- Mentoring
Call Center Operations Manager
Pinnacle Fertility Inc. —Scottsdale, AZ
- Writing skills
- HIPAA
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Customer Service Manager
Reliance Heating & Air Conditioning —Phoenix, AZ
- $68,000 - $79,000 a year
- Full-time
- Mid-level
- HVAC
- Training & development
- Paid holidays
- Health insurance
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Manager, Customer Service II
Chewy —Phoenix, AZ
- Weekends as needed
- 5 years
- Computer literacy
- Bachelor of Science
Supervisor, Contact Center Services
MedImpact Healthcare Systems —Tempe, AZ
- $56,006 - $95,209 a year
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- Bachelor of Science
- Paid holidays
- Disability insurance
Customer Experience Support Manager
10X Health System —Scottsdale, AZ
- $70,000 - $77,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Experience equivalent to degree accepted
- Health insurance
Quick Apply
7d
Call Center Supervisor
Teleperformance —Scottsdale, AZ
- $28.00 - $30.60 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Military encouraged
- Health insurance
- Dental insurance
Student Services Supervisor (Welcome Center and Contact Center)
Paradise Valley Community College —Phoenix, AZ
- $64,989.46 - $84,486.50 a year
- Weekends as needed
- Mid-level
- Cash register
- University
- Wellness program
- 403(b) matching
Senior Director, US Employer Operations - Head of Medical Call Centers
The Cigna Group —Phoenix, AZ
- $180,000 - $300,000 a year
- Online Application
- Bachelor of Science
- Master's degree
- 8 years
- Paid holidays
- Health insurance
Mgr, Service Center • Masters PODs
LPL Financial Corp —Tempe, AZ
- $66,744 - $111,240 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Recruiting
- Health insurance
- Paid time off
Quick Apply
12d
Manager III, Sales Service Delivery
TTEC —Tempe, AZ
- $70,000 - $75,000 a year
- Mid-level
- Office
- Mentoring
- Health insurance
- Tuition reimbursement
14d
Contact Center Supervisor, Amazon One Medical Customer Care
1Life Healthcare, Inc. —Tempe, AZ
- $52,800 - $61,800 a year
- Weekends as needed
- Mid-level
- Administrative experience
- Mentoring
- AD&D insurance
- Health insurance
Customer Services Associate Supervisor
Laboratory Sciences of Arizona —Phoenix, AZ
- From $46,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Client Service Manager, West
Labor First LLC —Scottsdale, AZ
- $48,000 - $72,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- High school diploma or GED
Customer Services Associate Supervisor
Sonora Quest Laboratories —Phoenix, AZ
- From $46,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Manager, AI Service Operations Transformation PMO
CVS Health —Phoenix, AZ
- $54,300 - $159,120 a year
- Full-time
- 5 years
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
12d
Customer Experience & Service Transformation Advisory Manager
Accenture —Scottsdale, AZ
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance

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Manager, Service Center

LPL Financial Corp -
Tempe, AZ

Quick Apply

Job Details

Full-time
$66,744 - $111,240 a year
9 days ago

Benefits

Stock options
Health insurance
Paid time off
401(k) matching
Volunteer time off

Qualifications

Customer communication
Coaching
Series 7
Securities Industry Essentials

Full Job Description

Lead with Purpose, Unlock Your Team’s Passion:

At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win – clients, LPL, and most importantly our, employees.

If you're ready to lead with intention and discover what’s possible, LPL Financial invites you to apply today.

Job Overview:

As a Service Manager at LPL Financial, you'll step into a pivotal role at the heart of our Client Success team. In this position, you'll lead a talented group of around 15 Service representatives, serving as a guiding force in delivering exceptional service to our valued investors and advisors. You will play a crucial role in executing on LPL’s mission by providing real time coaching and development of your team, building your team’s capability, and ensuring clients are provided service and experience that reflects our commitment to excellence. You will demonstrate critical thinking and problem-solving skills by navigating a variety of complex topics with your team and leveraging your contact center expertise to provide consultative support to your team and those working directly to build repeatable solutions for our clients and LPL as a whole.

Your dedication to client satisfaction and your ability to effectively lead and coach your team will be instrumental in driving success and maintaining our client-centric values. By taking care of our advisors, you'll enable them to better serve their clients, further solidifying our reputation as a trusted financial partner.

Responsibilities:

Directly lead and guide a team of about 15 service professionals, establishing performance and career objectives, providing coaching, and fostering motivation and team engagement to achieve optimal results
Coach individual team members in real time, inclusive of coaching sessions after pain points identified or client escalation so as to further develop your team’s call management skills
Support Service Professionals and clients through service escalations, as needed
Use performance reports, including individual frontline metrics and various team metrics to better coach and develop your team, and manager performance as necessary
Identify team performance trends and areas for improvement to enhance team efficiency and advocate for additional resources when necessary
Identify, interview, and hire exceptional team members, ensuring thorough evaluation and strategic selection
Execute administrative management responsibilities, including timecard approvals, reviewing time-off requests, and monitoring attendance
Partner with HR colleagues and advise senior leadership on progressive counseling needs for Service Professionals, actively participating in the creation and presentation of action plans to enhance performance

What are we looking for?

We want strong collaborators who can deliver a world-class customer service experience for LPL’s Financial Professionals. We are looking for people who thrive in a fast-paced environment, are client-focused, team-oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

6+ years experience in financial services or wealth management preferred
2 years experience as team lead or manager of a team preferred
SIE and Series 7

Core Competencies:

Experience coaching, employee development and managing and supporting employee performance
Ability to drive results within a team
Demonstrated proficiency in customer service
Communication skills; both written and verbal
Problem solving skills and ability to analyze performance data trends
Agile mindset

Preferences:

Bachelor’s Degree
Financial services or FinTech experience
Call center or service center high volume call and team management
Professional coaching certifications
Knowledge of project management tools and techniques
Experience managing hybrid employees (in-office and remote)

#LPL-PA

#LPL-H1

Pay Range:

$66,744.00 - $111,240.00

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

EAC 5.19.26

Quick Apply

Refine Your Search

call center manager jobs in phoenix az

Manager, Service Center

Call Center Manager - 130K-150K Base Salary Plus Bonus

Call Center/Reservation Manager

Manager, Customer Service I

Call Center Operations Manager

Customer Service Manager

Manager, Customer Service II

Supervisor, Contact Center Services

Customer Experience Support Manager

Call Center Supervisor

Student Services Supervisor (Welcome Center and Contact Center)

Senior Director, US Employer Operations - Head of Medical Call Centers

Mgr, Service Center • Masters PODs

Manager III, Sales Service Delivery

Contact Center Supervisor, Amazon One Medical Customer Care

Customer Services Associate Supervisor

Client Service Manager, West

Customer Services Associate Supervisor

Manager, AI Service Operations Transformation PMO

Customer Experience & Service Transformation Advisory Manager

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