Top 32 Call center supervisor Jobs in Phoenix Az

Bilingual Call Center Supervisor
Fortuity —Phoenix, AZ
- $50,000 - $60,000 a year
- Full-time
- 18 years or older
- Spanish
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
Quick Apply
6d
Call Center Supervisor
Pinnacle Fertility Inc. —Scottsdale, AZ
- Full-time
- 5 years
- Supervising experience
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
4d
Team Manager
Valor Global —Phoenix, AZ
- $43,000 a year
- Full-time
- Remote
- Computer literacy
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Call Center Manager
Serenity Mental Health Centers —Mesa, AZ
- Full-time
- 7 years
- Pass drug screening
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
3d
Call Center Manager
Floor Daddy —Tempe, AZ
- $51,912.54 - $85,518.32 a year
- Full-time
- Mid-level
- Residential
- Recruiting
- Paid training
- Health insurance
Quick Apply
Payment Services Supervisor
Safeway —Phoenix, AZ
- Full-time
- 3 years
- Supervising experience
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
9d
Supervisor, Residential Inbound Sales
Spectrum —Phoenix, AZ
- Full-time
- Mid-level
- Residential
- High school diploma or GED
- Opportunities for advancement
Contact Center Supervisor, Amazon One Medical Customer Care
1Life Healthcare, Inc. —Tempe, AZ
- $52,800 - $61,800 a year
- Weekends as needed
- Mid-level
- Administrative experience
- Mentoring
- AD&D insurance
- Health insurance
Operations Supervisor / Contact Center
EMCOR Facilities Services, Inc. —Tempe, AZ
- $65,000 - $75,000 a year
- Weekends as needed
- Microsoft Office
- High school diploma or GED
- Electrical experience
Call Center/Reservation Manager
Transit Technologies —Phoenix, AZ
- $98,000 - $108,000 a year
- Full-time
- Experience working with individuals with disabilities
- HIPAA
- 3 years
Quick Apply
IT Manager III - Contact Center Technology & Operations
Software Resources, Inc. —Phoenix, AZ
- Urgently hiring
- Hybrid work
- 7 years
- Azure
- System design
- AD&D insurance
- Disability insurance
Quick Apply
7d
BDC Sales Manager- Larry H. Miller Chrysler Jeep Dodge Ram
Asbury —Avondale, AZ
- Full-time
- 18 years or older
- Microsoft Outlook
- Dealership
- Paid training
- Paid parental leave
Quick Apply
3h
Operations Control Center General Manager
Transdev —Phoenix, AZ
- $90,000 - $100,000 a year
- Weekends as needed
- Microsoft Word
- Background check
- 5 years
- Disability insurance
- Health insurance
Call Center Technology Product Manager
Wings Credit Union —Tempe, AZ
- $118,000 - $140,000 a year
- Full-time
- Hybrid work
- 7 years
- Bachelor's degree
- Continuous improvement
- Profit sharing
- Paid parental leave
Quick Apply
2d
Dispatch Supervisor
Maricopa Ambulance —Phoenix, AZ
- Call employer
- HIPAA
- Mid-level
- Ability to sit for extended periods
Sales Supervisor - Scottsdale
Open Network Exchange Inc —Scottsdale, AZ
- 5 years
- Mid-level
- Supervising experience
- Health savings account
- AD&D insurance
Quick Apply
Direct Sales Manager
Farmers Insurance Group —Phoenix, AZ
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Health insurance
Resident Maintenance Supervisor
American Homes 4 Rent, L.P. —Phoenix, AZ
- $63,909 - $79,864 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Organizational skills
- Health savings account
- Employee stock purchase plan
Quick Apply
8d
WS - Customer Success Supv
WillScot —Scottsdale, AZ
- Microsoft Outlook
- Word processing
- Mid-level
- Paid holidays
- Disability insurance
9d
Senior Manager, Knowledge Management Strategy & Enablement - Evernorth - Remote
The Cigna Group —Scottsdale, AZ
- $127,100 - $211,900 a year
- Online Application
- Remote
- 3 years
- High school diploma or GED
- Fair chance
- Paid holidays
- Health insurance
1d

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Bilingual Call Center Supervisor

Fortuity -
Phoenix, AZ

Quick Apply

Job Details

Permanent | Full-time
$50,000 - $60,000 a year
6 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Spanish
Customer communication
Managing teams in a customer support role
Team leadership
English
High school diploma or GED

Full Job Description

Call Center Operations Supervisor

Bilingual English/Spanish

At Fortuity we believe in our people, and in doing good business for the good of our community. Here, you will be part of a growing organization with an opportunity for career development and advancement. Fortuity provides customer service and sales support for corporate clients through engaged and professional teams of experienced agents.

Summary:

The Call Center Operations Supervisor serves as the frontline leadership presence on the contact center floor, working closely with onsite Managers and client site leadership to maintain service levels, reinforce standards, and support employee success in a secure, regulated environment. Bilingual Supervisors have the additional responsibility of managing a workforce fluent in both English and Spanish.

Pay: $50,000-60,000 annually

Location: Columbus, OH (onsite at 775 West Broad Street) and/or Phoenix, AZ (Remote)

Assignment: Full Time, Permanent

Responsibilities:

Supervise and direct the day-to-day work of assigned remote and/or onsite call center agents
Monitor performance metrics including productivity, quality, customer satisfaction, schedule adherence and attendance.
Monitor call queues and real-time staffing needs in coordination with Workforce Management
Maintain company and client quality, performance, attendance and compliance standards identifying and addressing trends when needed
Prepare and deliver performance reports to leadership regularly
Communicate operational updates, changes, and expectations clearly to staff and leadership
Provide regular timely coaching and performance support to agents utilizing real-time feedback, one-on-ones, call reviews, and documented coaching sessions.
Collaborate with leadership and human resources to accurately and effectively document coaching, attendance concerns, corrective actions, and employee relations concerns
Develop and implement performance improvement plans for agents as needed
Review and submit agent timecards for accuracy and completion in accordance with payroll schedules
Participate in and support onboarding activities and client-led training and certification programs
Drive continuous improvement initiatives to enhance efficiency and customer experience
Provide operational support during periods of high call volume
Participate in leadership meetings and contribute to strategic planning discussions
Maintain compliance with applicable laws, regulations, policies, and best practices.
Support and participate in employee engagement, morale, and retention initiatives
Promote a professional, inclusive, performance-driven work environment
Perform other related duties as assigned

Education/Experience:

High School Diploma/GED equivalent required; Associate or Bachelor’s degree preferred
3+ years of supervisory experience in a contact center or customer service environment required
Experience supporting government or government-adjacent contact center contracts preferred

Knowledge/Skills:

Must be bilingual with fluent proficiency in English and Spanish written and spoken communications

Strong understanding of contact center KPIs and performance management.
Familiar with workforce management, quality assurance, or timekeeping systems
Proven coaching and employee development skills with a remote and/or onsite workforce
Excellent verbal and written communication skills; ability to manage sensitive situations effectively
Strong organizational and documentation skills
Proficient in Microsoft Office Suite and collaboration tools

Additional Requirements:

Must be at least 18 years old
Must be a US citizen
Must successfully pass a background investigation and federal MRPT suitability screening prior to starting the position
Ability to sit, stand, and walk the contact center floor for extended periods
Flexibility to work evening and/or weekend hours, as necessary
Prolonged periods sitting at a desk and working on a computer
Must be able to lift 25 pounds at a time

Are you ready to join us in a welcoming team environment that values your contributions and helps you make a real difference in people’s lives? Start your career with Fortuity today!

What differentiates Fortuity and makes us an employer of choice?

Total Rewards:

Competitive base pay
Paid Time Off and 6 Paid Holidays per year
Company Paid Life Insurance and STD/LTD
Medical, Dental, Vision and 401K
OnDemand Pay

Additional On-Site Offerings:

Fresh market vending
On-Site fitness center
Clean, climate-controlled environment

…And more!

Fortuity Calling, LLC, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Quick Apply

Refine Your Search

call center supervisor jobs in phoenix az

Bilingual Call Center Supervisor

Call Center Supervisor

Team Manager

Call Center Manager

Call Center Manager

Payment Services Supervisor

Supervisor, Residential Inbound Sales

Contact Center Supervisor, Amazon One Medical Customer Care

Operations Supervisor / Contact Center

Call Center/Reservation Manager

IT Manager III - Contact Center Technology & Operations

BDC Sales Manager- Larry H. Miller Chrysler Jeep Dodge Ram

Operations Control Center General Manager

Call Center Technology Product Manager

Dispatch Supervisor

Sales Supervisor - Scottsdale

Direct Sales Manager

Resident Maintenance Supervisor

WS - Customer Success Supv

Senior Manager, Knowledge Management Strategy & Enablement - Evernorth - Remote

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