Top 361 Client manager Jobs in Phoenix Az

Client Service Manager
LaborFirst —Scottsdale, AZ
- $49,559.66 - $72,000.00 a year
- Full-time
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Personal Injury Case Manager
YMPK Law Group —Phoenix, AZ
- $18 - $23 an hour
- Email
- Spanish
- Mid-level
- Organizational skills
Quick Apply
Case Manager Personal Injury(Bilingual:Eng./Sp.)
The Accident Guys —Scottsdale, AZ
- From $25 an hour
- Full-time
- Spanish
- Mid-level
- US work authorization
- Profit sharing
- Health insurance
Quick Apply
Premier Client Banker - PNC Wealth Management
PNC Financial Services Group —Scottsdale, AZ
- Full-time
- Office
- 3 years
- Bachelor's degree
- Wellness program
- Health savings account
Client Advisor
CH Carolina Herrera —Scottsdale, AZ
- $16 - $21 an hour
- Full-time
- Spanish
- Merchandising
- Children
- Commuter assistance
- Health insurance
Quick Apply
Client Advisor
Arrowhead BMW —Glendale, AZ
- $42,000 - $185,000 a year
- Full-time
- Sales
- Dealership
- Public speaking
- Health insurance
- Dental insurance
Quick Apply
Premier Client Banker - PNC Wealth Management
PNC Financial Services Group —Sun City West, AZ
- Full-time
- Office
- 3 years
- Bachelor's degree
- Wellness program
- Health savings account
4d
Customer Service Specialist - Phoenix, AZ
Atlas Roofing Corporation —Phoenix, AZ
- Full-time
- Background check
- Customer service
- Computer literacy
- AD&D insurance
- Disability insurance
Quick Apply
SMI Case Manager
Resilient Health —Gilbert, AZ
- $20.39 - $22.62 an hour
- Full-time
- Bilingual
- CPR Certification
- BLS Certification
- 403(b) matching
- Paid holidays
Law Degree Preferred Hybrid Legal Case Manager
LHH US —Phoenix, AZ
- $30 - $32 an hour
- Contract
- Mid-level
- Military encouraged
- Fair chance
- Paid training
- Commuter assistance
Quick Apply
SMI Case Manager
Valle del Sol —Phoenix, AZ
- $23 - $29 an hour
- Full-time
- 18 years or older
- Current TB test
- BLS Certification
- Disability insurance
- Health insurance
Quick Apply
SMI Case Manager (BHT)
Resilient Health —Phoenix, AZ
- $20.39 - $22.62 an hour
- Full-time
- Bilingual
- CPR Certification
- BLS Certification
- 403(b) matching
- Paid holidays
Case Manager
Hushabye Nursery —Phoenix, AZ
- Weekends as needed
- HIPAA
- Mid-level
- Outpatient experience
- Health insurance
- Dental insurance
Quick Apply
6d
High Needs Case Manager Children Services
Spectrum Healthcare —Phoenix, AZ
- From $22 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Health insurance
- Flexible schedule
Quick Apply
BHTs / Case Managers - Group Facilitators Up to$20/hr
Delta-T Group Inc. —Glendale, AZ
- Up to $20 an hour
- Temporary
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
5d
Customer Success Manager
Tyler Technologies —Phoenix, AZ
- $80,000 - $125,000 a year
- Sales
- Public speaking
- Contracts
Quick Apply
Customer Success Manager
Clear Demand —Phoenix, AZ
- $140,000 a year
- Full-time
- Remote
- Marketing
- Mid-level
- SQL
- Disability insurance
- Health insurance
Quick Apply
Construction Project Manager — Residential Flips & Client Rehabs
Thrive Real Estate Group & Nofeesjustkeys.com —Tempe, AZ
- $67,833.24 - $81,691.65 a year
- Full-time
- Construction site
- Mid-level
- Residential
- Fuel card
- Health insurance
Quick Apply
9d
Enterprise Customer Success Manager
Virtuous —Phoenix, AZ
- Full-time
- Contracts
- Senior level
- Health savings account
- Paid holidays
11d
Customer Success Manager
Epiq Systems, Inc. —Phoenix, AZ
- $105,000 - $115,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- US work authorization

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Client Service Manager

LaborFirst -
Scottsdale, AZ

Quick Apply

Job Details

Full-time
$49,559.66 - $72,000.00 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Microsoft Excel
Database systems
Incident Escalation
High school diploma or GED
Productivity software

Full Job Description

The Client Service Manager is a post-sale, service-focused role responsible for owning client and member service issues through resolution. This position serves as the primary service contact for a small portfolio of assigned clients, managing escalated inquiries, resolving complex service issues, and ensuring a consistently high-quality experience for both clients and participating retirees.

This role is execution-oriented rather than strategic. While some reactive issue management is required, the Client Service Manager is expected to operate with a proactive mindset, identifying root causes and working to prevent recurring issues over time. Success in this role is measured by client and retiree satisfaction, reduction in repeat escalations, and the ability to independently manage service responsibilities and member education events.

Key Responsibilities
Client & Member Issue Ownership

Serve as the primary post-sale service owner for assigned client groups
Own client and member service issues end-to-end, from initial escalation through final resolution
Act as a second-level escalation resource for complex member inquiries related to eligibility, billing, and Medicare plan benefits
Maintain accountability for outcomes, coordinating with internal teams as needed while remaining the single point of responsibility

Proactive Issue Prevention

Identify recurring issues, service gaps, and root causes impacting clients or retirees
Partner with internal teams to address underlying issues and reduce future escalations
Balance reactive issue resolution with a forward-looking focus on service improvement and prevention

Client Communication & Service Recovery

Develop, approve, and deliver clear, accurate client and member communications
Execute service recovery gestures in alignment with company guidelines
Exercise sound judgment in managing sensitive or escalated situations, escalating financial decisions to VP-level leadership when required

Member Education & Events

Independently plan, coordinate, and lead member education and benefit training events
Prepare and distribute member communications that support understanding of Medicare benefits and plan features
Serve as a knowledgeable, confident point of contact during client and retiree interactions

Portfolio & Internal Support

Manage a small portfolio of assigned clients, with complexity aligned to experience and tenure
Oversee age-ins and disenrollments for assigned groups
Provide guidance and support to internal service teams regarding group-specific rules and escalations
Maintain accurate documentation of service issues, resolutions, and client interactions
Participate in special projects and other duties as assigned
Travel up to 10% as needed for client or member events

Measures of Success

High client and retiree satisfaction, as reflected in NPS and feedback
Effective resolution of escalated issues with minimal recurrence
Demonstrated proactive identification and prevention of service issues
Ability to independently manage client service responsibilities and member education events
Strong follow-through and reliability in complex or high-pressure situations

Required

High School diploma or equivalent
AZ or NJ Health license required
4+ years of experience in customer service, client service, benefits administration, operations, or account support
Experience in a healthcare, Medicare, or call-center-based environment
Strong written and verbal communication skills
Proficiency in Microsoft Word, Excel, and related applications
Demonstrated ability to manage escalated situations with professionalism and sound judgment
Experience working with databases and file transfers

Preferred

Bachelor’s degree
Experience with fully insured or self-funded Medicare plans
Familiarity with Salesforce or similar CRM systems

Behavioral Expectations

Proactive and anticipatory rather than purely reactive
Relentless follow-through until issues are fully resolved
Calm, clear, and confident under pressure
Focused on prevention and long-term service quality, not just short-term fixes

Pay: $49,559.66 - $72,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have your AZ or NJ Health license?

Work Location: In person

Quick Apply

Refine Your Search

client manager jobs in phoenix az

Client Service Manager

Personal Injury Case Manager

Case Manager Personal Injury(Bilingual:Eng./Sp.)

Premier Client Banker - PNC Wealth Management

Client Advisor

Client Advisor

Premier Client Banker - PNC Wealth Management

Customer Service Specialist - Phoenix, AZ

SMI Case Manager

Law Degree Preferred Hybrid Legal Case Manager

SMI Case Manager

SMI Case Manager (BHT)

Case Manager

High Needs Case Manager Children Services

BHTs / Case Managers - Group Facilitators Up to$20/hr

Customer Success Manager

Customer Success Manager

Construction Project Manager — Residential Flips & Client Rehabs

Enterprise Customer Success Manager

Customer Success Manager

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