Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
Help members protect what matters most while building a rewarding career in insurance sales. As a Life Solutions Specialist, you'll play a critical role in helping members achieve financial security by identifying life insurance needs, delivering personalized recommendations, and guiding members toward solutions that align with their goals. This is a high-volume, sales-focused inbound contact center role where success comes from combining consultative sales skills, relationship building, and a commitment to exceptional member service.
If you thrive in a fast-paced environment, are motivated by sales performance, and enjoy helping customers make important financial decisions, this opportunity offers a meaningful and rewarding career path.
We recognize that top insurance professionals bring different levels of experience and expertise, and our interview process is designed to identify the best fit within our Life Solutions career path. Based on your background, performance, and qualifications, you may be considered for a higher-level role with expanded compensation and earning potential.
We offer a flexible work environment that requires employees to work onsite five days per week, with the opportunity to transition to a hybrid schedule after six months. This position is based in either our Tampa, FL or Phoenix, AZ campus. Relocation assistance is not available.
Work Hours:
Monday – Friday / 7:30am – 7:00pm (CST)
An 8-hour shift will fall within these hours
This role is required to be in office 5 days per week, with potential hybrid opportunity after 6 months.
What You'll Do
Engage with current and prospective members through a high volume of inbound and outbound interactions, including phone calls, email, video appointments, and other communication channels.
Build rapport and uncover member needs by conducting thorough fact-finding conversations focused on life events, financial priorities, and protection goals.
Deliver consultative recommendations for life insurance and related protection solutions tailored to each member's unique circumstances.
Educate members on insurance products, coverage options, estate planning considerations, and enhanced protection solutions, including long-term care products.
Drive sales by confidently presenting recommendations, overcoming objections, and helping members take action to protect their financial future.
Identify opportunities to cross-sell or refer members to additional financial solutions when appropriate.
Complete follow-up outreach to nurture opportunities, advance sales conversations, and support retention and acquisition efforts.
Stay informed on industry trends, economic conditions, and legislative developments that may impact members' insurance and financial planning needs.
Consistently achieve performance expectations related to sales, member experience, productivity, quality, and compliance.
Serve as a resource and mentor to less experienced team members by providing guidance, support, and best practices.
What you have:
High School diploma or GED.
Active Life insurance license (or ability to maintain required licensing).
At least 1 year of life insurance sales, financial services, or related sales experience.
Strong verbal and written communication skills with the ability to build trust quickly in a virtual environment.
Proven ability to learn complex concepts and translate them into meaningful member conversations.
Experience handling multiple priorities, meeting deadlines, and navigating multiple systems simultaneously.
Strong problem-solving, negotiation, and objection-handling skills.
Ability to perform effectively in a goal-oriented, metrics-driven environment.
Successful completion of a job-related assessment may be required.
What sets you apart:
2+ years of life insurance sales experience with a demonstrated track record of success.
1+ year of experience in a contact center or high-volume telephone sales environment.
Experience meeting or exceeding sales goals, conversion metrics, and productivity targets.
CLU® (Chartered Life Underwriter) designation or comparable credential.
Military experience or experience supporting military members and their families as a military spouse or domestic partner.
Compensation range: The salary range for this position is: $45,470.00 - $105,420.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
