Top 20 Help desk analyst Jobs in Phoenix Az

Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
IT On-Site Support Technician
WSP —Tempe, AZ
- $60,800 - $83,600 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
Analyst I, Technical Support (CE - Tools and Technology)
WM —Phoenix, AZ
- 8 hour shift
- Computer Science
- Research
- Ability to lift 50 pounds
- Employee stock purchase plan
- Paid holidays
EHR Help Desk Analyst
Southwest Human Development Inc —Phoenix, AZ
- CPR Certification
- HIPAA
- Mid-level
- Paid time off
- 401(k) matching
Quick Apply
Enterprise Application Support Analyst 1
Choice Hotels —Scottsdale, AZ
- Extended hours
- Computer Science
- Research
- Office
- Paid jury duty
- Paid holidays
Service Desk Analyst
Mattamy Homes —Scottsdale, AZ
- Full-time
- Mid-level
- Office
- Travel
Business Systems Analyst I
Kenco —Litchfield Park, AZ
- Full-time
- Computer science
- Computer Science
- SQL
- Paid parental leave
- Health savings account
SIS Business Analyst II (Level 2)
Edupoint Educational Systems LLC —Mesa, AZ
- Extended hours
- Mid-level
- Office
- 3 years
- Free parking
- Wellness program
Quick Apply
9d
QA Analyst
CREXENDO, INC —Tempe, AZ
- Full-time
- Azure
- Computer Science
- Mid-level
Quick Apply
Technical Product Analyst
PrismHR —Chandler, AZ
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
6d
Director, Digital Workplace and End User Services
onsemi —Scottsdale, AZ
- Online Application
- Bachelor's degree
- US work authorization
- Scripting
IT Infrastructure Engineer III / Senior
APS —Phoenix, AZ
- Monday to Friday
- Background check
- Customer service
- 5 years
QA Lead, Quality Engineering (The Architect of "It Just Works")
Ron Turley Associates LLC —Glendale, AZ
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply

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Desktop Support Technician I (Part-Time)
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Licenses*: Must have a valid Arizona driver’s license. *User Support*: Act as the first point of contact for technical "how-to" questions and system access…
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Technology Support Technician- AZ- Information Technology Services
Midwestern University —Glendale, AZ
Bachelor’s degree in Computer Science, Information Technology, or IT related field required or BS degree in another field with 1-3 years of IT experience.
9d

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Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
Software Technology Inc —Madison County, OH
Manage clients or their own company Citrix systems, VDI and its other technologies. The engineer is responsible for taking care of all the administration tools…
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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply

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help desk analyst jobs near phoenix az

Support Analyst I (Remote)

STUDIO ENTERPRISE -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$20 an hour

Qualifications

Stakeholder relationship building

Full Job Description

Job Summary:

Responsible for answering inbound calls and other channels of support across all customer channels, representing the originating organization appropriately. Evaluating the customer’s situation and work towards a first call resolution or appropriate escalation towards resolution. The analyst must accurately document actions taken in the customer relationship management software to ensure proper documentation and customer communication. Analysts must demonstrate the ability to service the customer appropriately while understanding the technical aspects involved to resolve customer issues. Success in this role requires customer focus, innovative thinking, positive attitude and a willingness to help others.

Key Job Elements:

Respond to requests for assistance across all channels (phone, email, ticket, chat) in a professional and friendly manner according to the standard operating procedure of the support center
Maintain accurate and timely records in the customer relationship management tool. This includes related logs, files, databases and referencing.
Maintain a high standard of quality in every interaction with internal and external stakeholders
Conduct follow-up as needed while working towards customer resolution
Meets and maintains all relevant KPIs associated with role including quality assurance scores and after call work measurements.
Maintains positive relationship with and between individual users, all user groups, other IT teams and peers within the Support Center.
Uses Support Center equipment such as laptop, peripheral devices, telephony equipment, printer, copiers and fax machines.
Acquires and applies specialized knowledge of the functional area within which job is performed, e.g. classroom, telephony, CRM, operating system, internet browsers, Microsoft and Apple productivity software, student information system, business software, human resource and Support Center specific software. In addition, hardware troubleshooting for desktop computers, laptops, printers, and peripherals
Acquires and applies relevant knowledge of concepts related to broader role function, e.g. ITIL Foundations, customer service, knowledge centered support, documentation and communication.
Acquires awareness of organizational structure and importance of following paths of escalation within Support Center and externally in terms of reporting relationships and job duties of other staff within the Technology Department.
Performs or assists with special projects and other duties as assigned.

Reports to:
Support Center Supervisor/Manager

Interacts with:
Students, Faculty, Staff, other IT Service Desk Staff, IT personnel, clients, partners

Knowledge:

Associate degree or certificate in Computer Science, Information Systems, or related field; Bachelor's preferred.
1-2 years in customer service; experience in support centers a plus.
Familiarity with ITIL Foundations and HDI Support Analyst certification is advantageous.

Skills:

Excellent written, verbal communication, and interpersonal skills.
Strong organizational, prioritization, and problem-solving abilities.
Proficient in Microsoft Office Suite, Teams, and call center tools.

Abilities:

Analyze incidents and recommend solutions effectively.
Work independently and collaboratively with cross-functional teams.
Provide responsive customer support to diverse users (students, faculty, staff).
Occasionally lift up to 25 pounds; up to 50 pounds with assistance.

Quick Apply

Refine Your Search

help desk analyst jobs in phoenix az

Support Analyst I (Remote)

IT On-Site Support Technician

Analyst I, Technical Support (CE - Tools and Technology)

EHR Help Desk Analyst

Enterprise Application Support Analyst 1

Service Desk Analyst

Business Systems Analyst I

SIS Business Analyst II (Level 2)

QA Analyst

Technical Product Analyst

Director, Digital Workplace and End User Services

IT Infrastructure Engineer III / Senior

QA Lead, Quality Engineering (The Architect of "It Just Works")

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