Top 1 Helpdesk operator Jobs in Phoenix Az

IT Support Specialist
Branded Bills —Tempe, AZ
- $70,000 - $80,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Profit sharing
- Paid parental leave
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IT Support Specialist

Branded Bills -
Tempe, AZ

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Job Details

Full-time
$70,000 - $80,000 a year
6 days ago

Benefits

Profit sharing
Paid parental leave
Disability insurance
Health insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Cloud identity and access management (IAM)
Google Workspace
Customer communication
Vulnerability scanning implementation
Smartphone (troubleshooting support)
IT user and group management
Wireless networking
Data permissions
Procedural guides
Laptop (troubleshooting support)
Meraki
IT security awareness training implementation
NetSuite
Shopify
Security policy Implementation (information security management)
Employee training
Operating system updates
Mid-level
Printer (troubleshooting support)
Network infrastructure
Cisco routers/switches implementation
Patch management
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Office equipment installation
Computer management
CompTIA Network+
Incident response (Crisis management methodologies)
SaaS platforms

Full Job Description

Job Title: IT Support Specialist

Department: Technology

Reports To: IT Manager

Location: Tempe, AZ (On-site)

FLSA Status: Exempt

Employment Type: Full-Time

Position Summary

Branded Bills is hiring an IT Specialist to be the hands-on operator ensuring our teams have the technology and support they need every day. This role is the first point of contact for IT issues and will also assist with projects that improve our infrastructure, security, and SaaS systems. The IT Specialist will work closely with the IT Manager to keep systems secure, users productive, and operations running smoothly across headquarters, warehouse, and remote teams.

Key Responsibilities

Helpdesk & User Support – Act as the first line of support for hardware, software, and connectivity issues. Provide timely assistance to in-office, warehouse, and remote employees.
Device Lifecycle Management – Set up, configure, and maintain laptops, desktops, mobile devices, and printers. Manage onboarding and offboarding of users, ensuring secure access and smooth transitions.
Application Administration – Support account provisioning, permissions, and troubleshooting across SaaS tools such as Jumpcloud, Google Workspace, Microsoft 365, NetSuite, Shopify Plus, and HubSpot.
Security Operations – Enforce endpoint security policies, install updates and patches, and monitor device health. Assist with vulnerability scans, incident response, and security awareness efforts.
Network & Facility Support – Provide on-site assistance for warehouse and office networking, Wi-Fi optimization, handheld scanner support, and connected devices.
Documentation & Training – Maintain IT documentation (assets, SOPs, FAQs) and help train staff on best practices, including security awareness and tool usage.
Project Assistance – Participate in system upgrades, rollouts, and new technology implementations under direction of the IT Manager.

Qualifications

2–4 years of experience in IT support, systems administration, or helpdesk roles.
Strong troubleshooting skills across Windows, macOS, and mobile devices.
Background with MDM (Mobile Device Management) platforms.
Experience with supporting Cisco Meraki networking
Familiarity with SaaS environments and identity/access management.
Exposure to endpoint protection, patching, or other IT security practices.
Excellent communication, problem-solving, and customer service skills.
Certifications (CompTIA A+/Network+, Microsoft, Cisco, or similar) preferred.

Why Branded Bills?

Work in a modern SaaS-driven IT environment with opportunities to grow your skillset.
Contribute directly to a fast-growing headwear & apparel company’s daily operations.
Learn from and collaborate with an IT Manager shaping a new IT function.
Gain exposure to projects involving networking, security, and SaaS administration.
Be part of a culture where IT is valued as a driver of success.

What We Offer

Competitive salary commensurate with experience
Medical, dental, and vision insurance
Short-term and long-term disability coverage
Voluntary life insurance
401(k) with tiered employer match + profit sharing
Flex PTO
Paid parental leave
Employee discount on Branded Bills products

Compensation: $70,000 – $80,000 annually (exempt / salaried)

Branded Bills is an equal opportunity employer.

Must be authorized to work in the U.S.

Quick Apply

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helpdesk operator jobs in phoenix az

IT Support Specialist

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