Top 244 Helpdesk support Jobs in Phoenix Az

Bilingual Call Center Supervisor
Fortuity —Phoenix, AZ
- $50,000 - $60,000 a year
- Full-time
- 18 years or older
- Spanish
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
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6d
Systems Administrator
CBC Group Inc —Phoenix, AZ
- From $65,000 a year
- Full-time
- Computer Science
- Office
- Windows
Quick Apply
7d
Senior ServiceNOW Developer
KeyLogic Systems —Phoenix, AZ
- $135,000 - $155,000 a year
- Background check
- Computer Science
- Office
Quick Apply
On-Site MSP Escalations Engineer
Pacific Office Automation —Phoenix, AZ
- 5 years
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
14d
IT Support Technician – School Systems & User Support
MGRM —Tempe, AZ
- Full-time
- Google Workspace
- Research
- Office
Quick Apply
IT Service Desk Analyst
Master Electronics —Phoenix, AZ
- $24 - $28 an hour
- Full-time
- Mid-level
- Office
- Windows
- AD&D insurance
- Paid holidays
10d
IT Field Support Technician
LifeStance Health —Scottsdale, AZ
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Quick Apply
3d
IT Helpdesk
Willmeng Construction —Phoenix, AZ
- 8 hour shift
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Specialist - IT Support Technician
Arizona State University —Tempe, AZ
- $20.00 - $22.40 an hour
- Overnight shift
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Relocation assistance
IT Support Technician - Entry Level
New Horizon Community Care —Tempe, AZ
- $18 - $21 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- 403(b) matching
- Paid holidays
Quick Apply
1d
Desktop Support Technician
Waaree Solar Americas Inc. —Goodyear, AZ
- Full-time
- Computer Science
- Mid-level
- 1 year
Quick Apply
Desktop System Specialist
EBARA TECHNOLOGIES INCORPORATED —Phoenix, AZ
- $27 - $32 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
Tier 1 Tech Support Help Desk
Gould Intelligent —Phoenix, AZ
- $18 - $19 an hour
- Email
- Background check
- US work authorization
- In-person
Technology Support Technician
District Support Services Center —Tempe, AZ
- $19.46 - $25.29 an hour
- Full-time
- Office
- High school diploma or GED
- Ability to sit for extended periods
- Wellness program
- 403(b) matching
Technology Support Specialist
District Support Services Center —Tempe, AZ
- $20.82 - $27.07 an hour
- Full-time
- Mid-level
- Office
- Windows
- Wellness program
- 403(b) matching
Computer Tech - Leona Support Office
LEONA EDUCATION SERVICES LLC —Phoenix, AZ
- $60,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Quick Apply
IT Helpdesk Specialist II
Mark-Taylor Residential —Scottsdale, AZ
- Computer Science
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
IT Support Services II-Help Desk
Courser Employment Services LLC —Phoenix, AZ
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
IT Helpdesk Support Specialist (On-Site)
TransPerfect —Tempe, AZ
- Full-time
- Mid-level
- Windows
- Microsoft Office
IT HelpDesk Technician
INW Phoenix Formulations —Tempe, AZ
- Part-time
- Office
- Ability to lift 50 pounds
- Warehouse
- Flexible schedule
Quick Apply
4h

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helpdesk support jobs near phoenix az

Bilingual Call Center Supervisor

Fortuity -
Phoenix, AZ

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Job Details

Permanent | Full-time
$50,000 - $60,000 a year
6 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Spanish
Customer communication
Managing teams in a customer support role
Team leadership
English
High school diploma or GED

Full Job Description

Call Center Operations Supervisor

Bilingual English/Spanish

At Fortuity we believe in our people, and in doing good business for the good of our community. Here, you will be part of a growing organization with an opportunity for career development and advancement. Fortuity provides customer service and sales support for corporate clients through engaged and professional teams of experienced agents.

Summary:

The Call Center Operations Supervisor serves as the frontline leadership presence on the contact center floor, working closely with onsite Managers and client site leadership to maintain service levels, reinforce standards, and support employee success in a secure, regulated environment. Bilingual Supervisors have the additional responsibility of managing a workforce fluent in both English and Spanish.

Pay: $50,000-60,000 annually

Location: Columbus, OH (onsite at 775 West Broad Street) and/or Phoenix, AZ (Remote)

Assignment: Full Time, Permanent

Responsibilities:

Supervise and direct the day-to-day work of assigned remote and/or onsite call center agents
Monitor performance metrics including productivity, quality, customer satisfaction, schedule adherence and attendance.
Monitor call queues and real-time staffing needs in coordination with Workforce Management
Maintain company and client quality, performance, attendance and compliance standards identifying and addressing trends when needed
Prepare and deliver performance reports to leadership regularly
Communicate operational updates, changes, and expectations clearly to staff and leadership
Provide regular timely coaching and performance support to agents utilizing real-time feedback, one-on-ones, call reviews, and documented coaching sessions.
Collaborate with leadership and human resources to accurately and effectively document coaching, attendance concerns, corrective actions, and employee relations concerns
Develop and implement performance improvement plans for agents as needed
Review and submit agent timecards for accuracy and completion in accordance with payroll schedules
Participate in and support onboarding activities and client-led training and certification programs
Drive continuous improvement initiatives to enhance efficiency and customer experience
Provide operational support during periods of high call volume
Participate in leadership meetings and contribute to strategic planning discussions
Maintain compliance with applicable laws, regulations, policies, and best practices.
Support and participate in employee engagement, morale, and retention initiatives
Promote a professional, inclusive, performance-driven work environment
Perform other related duties as assigned

Education/Experience:

High School Diploma/GED equivalent required; Associate or Bachelor’s degree preferred
3+ years of supervisory experience in a contact center or customer service environment required
Experience supporting government or government-adjacent contact center contracts preferred

Knowledge/Skills:

Must be bilingual with fluent proficiency in English and Spanish written and spoken communications

Strong understanding of contact center KPIs and performance management.
Familiar with workforce management, quality assurance, or timekeeping systems
Proven coaching and employee development skills with a remote and/or onsite workforce
Excellent verbal and written communication skills; ability to manage sensitive situations effectively
Strong organizational and documentation skills
Proficient in Microsoft Office Suite and collaboration tools

Additional Requirements:

Must be at least 18 years old
Must be a US citizen
Must successfully pass a background investigation and federal MRPT suitability screening prior to starting the position
Ability to sit, stand, and walk the contact center floor for extended periods
Flexibility to work evening and/or weekend hours, as necessary
Prolonged periods sitting at a desk and working on a computer
Must be able to lift 25 pounds at a time

Are you ready to join us in a welcoming team environment that values your contributions and helps you make a real difference in people’s lives? Start your career with Fortuity today!

What differentiates Fortuity and makes us an employer of choice?

Total Rewards:

Competitive base pay
Paid Time Off and 6 Paid Holidays per year
Company Paid Life Insurance and STD/LTD
Medical, Dental, Vision and 401K
OnDemand Pay

Additional On-Site Offerings:

Fresh market vending
On-Site fitness center
Clean, climate-controlled environment

…And more!

Fortuity Calling, LLC, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Quick Apply

Refine Your Search

helpdesk support jobs in phoenix az

Bilingual Call Center Supervisor

Systems Administrator

Senior ServiceNOW Developer

On-Site MSP Escalations Engineer

IT Support Technician – School Systems & User Support

IT Service Desk Analyst

IT Field Support Technician

IT Helpdesk

Customer Service Specialist - IT Support Technician

IT Support Technician - Entry Level

Desktop Support Technician

Desktop System Specialist

Tier 1 Tech Support Help Desk

Technology Support Technician

Technology Support Specialist

Computer Tech - Leona Support Office

IT Helpdesk Specialist II

IT Support Services II-Help Desk

IT Helpdesk Support Specialist (On-Site)

IT HelpDesk Technician

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