Top 373 pc technician Jobs in phoenix az

Senior Service Desk Technician
Confidential —Phoenix, AZ
- $70,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Desktop Support/Help Desk Technician II
Catholic Charities Comm —Phoenix, AZ
- From $22 an hour
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
- 403(b) matching
- Paid holidays
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Part Time Onsite IT Support
Miles IT —Phoenix, AZ
- $30 an hour
- Part-time
- Spanish
- Mid-level
- Windows
- Flexible schedule
Mainframe Production Support
Experis —Chandler, AZ
- $66 an hour
- Contract
- Mid-level
Quick Apply
2h
Part-Time IT Support Technician
Arizona Cultural Academy & College Prep —Phoenix, AZ
- $18 - $20 an hour
- Part-time
- Research
- Windows
- High school diploma or GED
- Paid time off
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Datacenter Technician (Break-fix)
Nesco Resource, LLC —Phoenix, AZ
- $30 - $36 an hour
- On call
- Writing skills
- Mid-level
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Desktop Support Technician
The Finders —Phoenix, AZ
- $26 - $30 an hour
- Temporary
- Azure
- Customer service
- Mid-level
Quick Apply
7d
Part-Time IT Help Desk Support
Ultimate Staffing Services —Phoenix, AZ
- Up to $26 an hour
- Part-time
- Google Workspace
- Computer science
- Computer Science
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5d
Remote Tech Support Advisor
VXI Global Solutions —Phoenix, AZ
- $17.31 an hour
- Full-time
- Remote
- Writing skills
- Research
- Communication skills
- Paid training
- Health insurance
Teleoperations Control Center Specialist
Manpower —Scottsdale, AZ
- $27 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Driver's License
- Disability insurance
- Health insurance
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IT Help Desk Level 1
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
JARS Help Desk Technician – In-Person
JARS Cannabis —Phoenix, AZ
- From $23.50 an hour
- Weekends as needed
- Office
- Windows
- Ability to climb stairs
- Employee discount
- Opportunities for advancement
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Desktop Technician II
Valleywise Health System —Phoenix, AZ
- $23.08 - $34.04 an hour
- Weekends as needed
- Writing skills
- English
- Mid-level
JARS IT Associate
JARS Cannabis —Phoenix, AZ
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Time management
- Dental insurance
- Vision insurance
Quick Apply
IT Support Specialist
Harris —Phoenix, AZ
- $23.07 - $34.60 an hour
- Research
- Mid-level
- Windows
- Paid parental leave
- Paid holidays
Quick Apply
Technical Support Specialist I
OneAZ Credit Union —Phoenix, AZ
- $56,823.44 - $71,029.30 a year
- Office
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Loan repayment program
Quick Apply
5d
Client Experience Specialist (West Coast)
OnPay —Phoenix, AZ
- $24 - $25 an hour
- Remote
- QuickBooks
- 1 year
- Communication skills
- Paid holidays
- Disability insurance
14d
Analyst I Service Desk
Womble Bond Dickinson —Phoenix, AZ
- $45,000 - $83,000 a year
- Full-time
- Windows
- Microsoft Office
- Travel
Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
Customer Technical Support I
The Hillman Group —Phoenix, AZ
- $22 - $23 an hour
- Overtime
- Office
- Databases
- High school diploma or GED
Quick Apply
1d

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pc technician jobs near phoenix az

Senior Service Desk Technician

Confidential
Phoenix, AZ

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Retirement plan

Qualifications

Customer communication
Computer Science
Windows
Bachelor's degree
Customer support ticket management
CompTIA A+
IT department experience
Information Technology

Full Job Description

Job Summary
The Senior Service Desk Technician serves as a Tier 1-3 escalation point within the IT Service Desk organization, providing advanced technical support to Corporate users and field-based practices. This role focuses on resolving complex end-user issues, mentoring Tier 1 technicians, ensuring disciplined ticket management, and acting as a bridge between frontline support and Tier 3 engineering teams. This position will also act as on-site technical support at our Corporate office.

This position is critical to maintaining clinical and business continuity across a fast-growing, organization by delivering timely, professional, and patient-conscious IT support.

Responsibilities

Serve as an escalation point for incidents and service requests from Corporate and field practice team members.
Diagnose and resolve advanced issues related to:
Windows and macOS endpoints.
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
Printers, scanners, badge readers, and peripheral devices.
Phone and VoIP systems.
Network connectivity (LAN/Wi-Fi, ISP coordination, VPN)
Provide hands-on and remote support for field practice technology including:
Practice Management Systems
Imaging systems and clinical workstation setups (vendor coordination as needed).
Own incidents through resolution, ensuring clear communication, proper documentation, and adherence to SLAs.
Identify repeat issues and contribute to root cause analysis with Tier 3 teams.
Ensure high-priority clinical-impacting tickets are triaged and worked appropriately.
Create and maintain knowledge base articles, troubleshooting guides, and standard operating procedures.
Document commonly escalated issues to reduce repeat tickets and improve Tier 1 resolution rates.
Review tickets for quality, completeness, and accuracy.
Promote a strong customer-service mindset with a focus on supporting clinicians and front-office teams.
Support user onboarding and offboarding processes including account provisioning, device setup, and access changes.
Ensure adherence to access control, least-privilege principles, and internal security standards (HIPAA-aware).
Assist with IT-related projects such as PMS deployments, phone system rollouts, and clinic openings from a support-readiness perspective.
Other duties and tasks as assigned.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field.
5+ years of IT support experience, with at least 2 years in a Tier 2 or senior service desk role.
Prior experience supporting multi-site or healthcare organizations preferred.
Strong experience supporting Windows-based endpoints and Microsoft 365 environments.
Certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft certifications are a plus.
Solid understanding of Active Directory / Entra ID (user & device management).
Experience with service desk ticketing systems and ITIL-aligned processes.
Working knowledge of networking fundamentals (DHCP, DNS, Wi-Fi, VPN).
Familiarity with healthcare or practice environments strongly preferred.
Familiarity with ITIL processes (incident, problem, change) and structured UAT/release management.
Experience working with imaging systems and PMS systems.
Detail orientated and comfortable working a fast-paced office environment.
Excellent oral communication and strong interpersonal skills, especially with non-technical users.
Comfortable working independently while collaborating closely with a distributed IT team.
Desire and ability to learn new skills and be a team player.
Ability to act with integrity, professionalism, and confidentiality.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

pc technician jobs in phoenix az

Senior Service Desk Technician

Desktop Support/Help Desk Technician II

Part Time Onsite IT Support

Mainframe Production Support

Part-Time IT Support Technician

Datacenter Technician (Break-fix)

Desktop Support Technician

Part-Time IT Help Desk Support

Remote Tech Support Advisor

Teleoperations Control Center Specialist

IT Help Desk Level 1

JARS Help Desk Technician – In-Person

Desktop Technician II

JARS IT Associate

IT Support Specialist

Technical Support Specialist I

Client Experience Specialist (West Coast)

Analyst I Service Desk

Support Analyst I (Remote)

Customer Technical Support I

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