Location: Scottsdale, Arizona (In-Office)
Schedule: Monday–Friday | 7:00 AM – 3:00 PM
Pay: Starting at $28.00 per hour
Employment Type: Full-Time
About GTI Laboratories
Founded in 2013, GTI Laboratories is a nationwide clinical laboratory specializing in toxicology, hematology, pathology, pharmacogenomics, and advanced diagnostic testing. Headquartered in Scottsdale, Arizona, we support healthcare providers across the United States with fast, accurate, compliant, and patient-focused laboratory services.
Learn more: www.gtilaboratories.com
Why This Role Stands Out
This isn't your typical management position.
If you're someone who:
- Leads by example and takes ownership
- Enjoys developing people and building strong teams
- Thrives in a fast-paced, problem-solving environment
- Values accountability, professionalism, and operational excellence
- Communicates effectively with employees, clients, and leadership
...you'll likely thrive here.
Position Overview
As a Regional Manager, you will oversee remote field operations, staffing, employee performance, and client relationships across multiple territories throughout the United States. The majority of employees within your region will work remotely and reside outside of Arizona, requiring strong communication, coaching, and leadership skills across geographically dispersed teams.
You will serve as the primary link between field teams and corporate leadership, ensuring service excellence, operational efficiency, compliance, and workforce stability. This role is responsible for scheduling oversight, coverage planning, employee development, account support, and regional performance management.
The ideal candidate is an organized, solutions-oriented leader who thrives in a fast-paced healthcare environment and enjoys developing high-performing remote teams.
Key ResponsibilitiesOperational Leadership
- Oversee regional operations, staffing, scheduling, and coverage planning.
- Lead and support remote field employees across multiple states and geographic territories.
- Manage collector schedules, service interruptions, call-offs, and urgent staffing needs to ensure uninterrupted service.
- Monitor productivity, mileage, overtime, and operational performance metrics while identifying improvement opportunities.
- Maintain staffing levels and operational consistency across assigned territories.
- Implement process improvements that enhance efficiency, service quality, and team performance.
Team Leadership & Development
- Recruit, onboard, train, coach, and develop field employees.
- Provide consistent coaching, accountability, and support to remote employees working across multiple states.
- Maintain strong communication and engagement with geographically dispersed teams through regular meetings, performance discussions, and operational follow-up.
- Conduct performance evaluations and provide ongoing feedback.
- Manage employee relations, corrective actions, performance improvement plans, and related documentation.
- Support employee engagement and retention initiatives to reduce turnover and maintain workforce stability.
- Partner with Human Resources on employee relations and performance management matters.
Client & Sales Partnership
- Build and maintain strong client, facility, and provider relationships.
- Collaborate with Sales Representatives to support account retention, service recovery, and growth opportunities.
- Participate in client escalations and ensure timely resolution of service concerns.
- Serve as a trusted operational resource for both clients and internal stakeholders.
Compliance & Reporting
- Ensure compliance with company policies, HIPAA requirements, and regulatory standards.
- Support audits, investigations, corrective actions, and quality initiatives.
- Maintain accurate operational records, employee documentation, and reporting.
- Prepare and communicate regional performance, staffing, and operational reports to leadership.
What We're Looking ForRequired Qualifications
- High School Diploma or GED required.
- Demonstrated experience in team leadership, workforce management, and operational oversight.
- Strong organizational, analytical, and problem-solving skills.
- Excellent verbal and written communication abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office Suite and business software systems.
Preferred Qualifications
- 3+ years of leadership experience in healthcare operations, laboratory services, field operations, mobile healthcare services, or phlebotomy management.
- Experience managing remote employees across multiple states and geographic territories.
- Experience overseeing healthcare staffing, scheduling, workforce planning, and operational performance metrics.
- Proven success recruiting, coaching, developing, and retaining employees in a remote or field-based environment.
- Knowledge of healthcare compliance, HIPAA, and quality management principles.
- Experience supporting client relationship management, account retention, and service recovery initiatives.
What Success Looks Like in This Role
- Regional teams operate efficiently, compliantly, and consistently.
- Staffing needs are proactively managed and turnover remains low.
- Service interruptions are minimized through effective workforce planning and coverage management.
- Remote employees remain engaged, supported, and accountable regardless of location.
- Communication across multiple states and territories remains consistent, proactive, and effective.
- Client concerns are resolved quickly, resulting in strong satisfaction and account retention.
- Leadership receives accurate, timely reporting and actionable operational insights.
Pay & Benefits
Pay: Starting at $28.00 per hour
Schedule: Monday–Friday | 7:00 AM – 3:00 PM
Full-Time Benefits Include:
- Medical, Dental, and Vision Insurance
- Life & Disability Coverage
- Paid Time Off (PTO)
- Paid Holidays
- Wellness Program
- Paid Training & Professional Development
- Career Growth Opportunities
Why GTI?
At GTI Laboratories, our success is driven by people who lead with integrity, accountability, and a commitment to excellence. As a Regional Manager, you'll have the opportunity to directly influence operational success, employee development, client satisfaction, and organizational growth while helping support healthcare providers and patients nationwide.
Equal Opportunity Employer
GTI Laboratories is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees are treated with respect and provided equal opportunities to succeed.
Pay: From $28.00 per hour
Benefits:
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
- Wellness program
Work Location: In person
